What a Disaster
It’s like the makers of this app created a solution to a problem that didn’t exist and then lobbied the right politician to make our tax dollars fund it…. People have been waiting in lines for centuries and guess what, we still have to wait in line with this app. Someone still has to call our child’s name to get in the car and someone still has to make sure she gets in the right car. We just added an extra fee and extra steps to school pickup because some out of touch administrator or school board member felt it was necessary.
What an absolute disaster this is! 468 steps to set up, dozens of papers + notifications on the other 200 apps required for the school with absolutely no explanation for how any of it works. I have to delegate access to people who also pick my child up or might only pick them up 1 or 2x in a school year? So now not only do I have to go through this convoluted process, so does my husband, our babysitter and every emergency contact?
And it wants to track my location? That’s not a no but a heck no. I don’t can’t what authority the school thinks they have, they absolutely are NOT tracking my location and I have it disabled. If that creates a problem, then the lovely makers of this unnecessary app will have a legitimate problem which they created and they can solve.
What an absolute disaster this is! 468 steps to set up, dozens of papers + notifications on the other 200 apps required for the school with absolutely no explanation for how any of it works. I have to delegate access to people who also pick my child up or might only pick them up 1 or 2x in a school year? So now not only do I have to go through this convoluted process, so does my husband, our babysitter and every emergency contact?
And it wants to track my location? That’s not a no but a heck no. I don’t can’t what authority the school thinks they have, they absolutely are NOT tracking my location and I have it disabled. If that creates a problem, then the lovely makers of this unnecessary app will have a legitimate problem which they created and they can solve.
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Horrible app
I hate that my kids school switched to this app this school year. Before Pikmykid picking up my kids from school was easy and uneventful. Now we have to use this amateur app. It’s incredibly confusing to change who is picking up your child on a given day and if you have multiple kids you have to make the change separately for each kid. There are blatant typos and grammatical errors in the UI. Text and buttons overflow like bad CSS. The app constantly logs me out, requiring that I log in every time I need to use it. It also requires that you give it background location permission otherwise you have to launch it when picking up, which is a pain. Based on that quality of this company’s software there is no way I would trust them with my location data.
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Not reliable
This app does not notify changes on time. I submitted a change on my kid dismissal and nobody was notified, then my kid had to wait at the office to be picked up.
Privacy
Forces user to give location. Unclear about location privacy and what SDKs are used (SDKs are component that most developers use. They often collect private information and sell them, so I can only assume that’s what happening here if not very clear otherwise).
Required credentials every time
very bad experience even by enabling Biometric , if you open the App next day again we need to provide all the credentials
Won’t stay logged in
Tried everything deleted installed again. Have to enter my credentials each time. Then asks if wanna use Face ID. Next time same thing. Annoying as anything
Decent app, could use CarPlay
App works well enough; insisting on continuous location access is really not necessary, such a battery drain and privacy issue. One suggestion is to add CarPlay functionality.
Annoying and worthless
Everything needs an app nowadays including picking up my own children from school. I’m pretty sure my children know whose car to get in since they’ve been riding with me for 15 years. Security, blah blah blah, but we managed the car line for how long before tech bros decided to make life “easier”. Now the school wants to hold my kid hostage until I click their stupid button. Just dumb all around.
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Biometrics doesn’t work
This app is fine. My school uses, so I use it.
Nearly every time I log in with username & password, it follows up with a pop up - “use biometrics to login in the future?” Yes / No buttons.
I always hit yes.
NOT ONCE has it used Face ID to login me in. Just my usual password remembering on my phone.
STOP ASKING & getting my hopes up that someday I’ll login with biometrics ( which I assume to mean Face ID)
It’s fine if it doesn’t work. Just STOP WASTING MY TIME & ASKING ME.
This has not happened once. It has happened hundreds of times!? Over several years. Please disable that prompt!!!!
( i have checked to make sure my app is up to date, too )
Nearly every time I log in with username & password, it follows up with a pop up - “use biometrics to login in the future?” Yes / No buttons.
I always hit yes.
NOT ONCE has it used Face ID to login me in. Just my usual password remembering on my phone.
STOP ASKING & getting my hopes up that someday I’ll login with biometrics ( which I assume to mean Face ID)
It’s fine if it doesn’t work. Just STOP WASTING MY TIME & ASKING ME.
This has not happened once. It has happened hundreds of times!? Over several years. Please disable that prompt!!!!
( i have checked to make sure my app is up to date, too )
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Delegate not intuitive. CarPlay??
The workflow to designate someone else is not very intuitive. And with two schools, it’s annoying that both are always defaulted to announce. More importantly, everyone using this is in their car. Enabling this app in CarPlay to announce would be a huge improvement. Literally just the kids names and a button to click announce.
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UI Bugs prevent easy registration
If you register as a new user, you’re basically stuck at the phone number screen as the developer is using a number pad selection and this doesn’t allow it to be minimized and there’s no ability to scroll on the page to select a submit. Maybe an okay app, but who knows, can’t get past the registration link due to bad UI decisions. (And yes, these are app specific and not phone/user issues).
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Cannot hit submit
Trying to login and it needs a phone number to confirm identity. Typed in phone number but the number pad covers the submit button so I can not confirm my identity. Terrible place to put the submit button.
Why does this app need to track my location ALL the time?
People: check your location settings and change it immediately! It’s an app that does what an app is supposed to do I suppose. And we all need more apps, with more usernames and passwords, right? Anyway, let’s get down to the real reason. I’m writing this with you: why the h*ll does this app want my location to always be on? The app frequently harasses you to change the preference setting from while using app to always on. Now, why does the app need to know where you are all the time? If you have this thing set to always on, it knows everywhere you go! What do you think they do with this information?
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Poorly coded app
Sadly my sons school forces me to use this app, otherwise we go back to the end of the line. The app NEVER keeps either my wife or I logged into the app. Every single day we have to log in. So if I pull up and forget to check the app, back to the end of the line. Should be a simple thing to fix on yalls part. I have deleted and reinstalled the app plenty of times. I have also restored my phone and set it up as a new phone. So that eliminates my phone being the problem.
Edit 5-1-26 in response to the developer response. Yes, the app is set for me to stay logged in. Yet, EVERY time I open the app I have to log in again and again and make sure I don’t forget to announce
Edit 5-1-26 in response to the developer response. Yes, the app is set for me to stay logged in. Yet, EVERY time I open the app I have to log in again and again and make sure I don’t forget to announce
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Trash app
Sadly my sons school forces me to use this app, otherwise we go back to the end of the line. The app NEVER keeps either my wife or I logged into the app. Every single day we have to log in. So if I pull up and forget to check the app, back to the end of the line. Should be a simple thing to fix on yalls part. I have deleted and reinstalled the app plenty of times. I have also restored my phone and set it up as a new phone. So that eliminates my phone being the problem.
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Technical glitches and less happy school
Technical glitches log me out every. single. day. I then have to reenter email and password to access the app despite checking “use biometrics” daily.
In addition, our teachers and students morale is down since using this app. We’re a small school and this feels like a very unnecessary add. It has made our school go from personal to transactional. My child is no longer known by name, but by 620.
In addition, our teachers and students morale is down since using this app. We’re a small school and this feels like a very unnecessary add. It has made our school go from personal to transactional. My child is no longer known by name, but by 620.
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Solid and works
Works very well!
Always offline as of two weeks ago
For some reason, the app is always off-line as of two weeks ago. Super frustrating. Support is useless in troubleshooting.
Enjoying the pick up app
The app works great except one time I hadn’t picked up my granddaughter yet but I received an email that she had been picked up. I literally had a heart attack until I saw her.
Organized
Very helpful customer service when my email changed. Back in action!
