Review
Thank you
Reimbursement issues
We have used this app for almost a year. It has been fine up until now. I pay everything 100% for our kids and bill their father thru AppClose. For some reason the month of June (only June) is showing that I paid but never submitted for reimbursement. Which I have. I contacted customer support. I got a generic email stating they would work on it. I haven’t heard anything since. I’ve emailed, called, left a voicemail (yes that’s a thing!) no response. It’s still not fixed. Anyone who is in a high conflict situation will know how detrimental this is. It’s hundreds of dollars for June and our only record of me that is valid to him, isn’t showing that it’s been submitted. I am disappointed in the glitch but also the TERRIBLE customer service.
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Notifications don’t work
Messages and all the functionality the app is built for is good but the not getting notifications when I receive a message makes it a one star review. If I don’t CONSTANTLY open the app and check for messages I miss so many than it’s brought back on me that I’m not responding. You would think an app I pay for monthly would at least work correctly.
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An app that should not be trusted with court-related co-parenting.
Repeated notification failures create constant anxiety and a serious risk that crucial messages about children will be missed. The IT support is appalling: problems are reported, complaints are closed without resolution, and nobody takes responsibility or provides a lasting fix.
This is not a minor inconvenience—it can damage communication, disrupt contact and wrongly make a parent appear unresponsive. Any app used in legal proceedings must be dependable. This one is dangerously unreliable and, in my experience, utterly unfit for purpose.
Parents should avoid it. Solicitors and courts should stop recommending it.
This is not a minor inconvenience—it can damage communication, disrupt contact and wrongly make a parent appear unresponsive. Any app used in legal proceedings must be dependable. This one is dangerously unreliable and, in my experience, utterly unfit for purpose.
Parents should avoid it. Solicitors and courts should stop recommending it.
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Sucks
It should be super simple to add children and easier to add the days that they are with the father and mother
