Poor Customer Support
Horrible app, and even worse customer support.
I’ve been having a bug issue for over a month, related to notifications. I contacted AppClose directly for customer support. After providing them with all relevant info that they asked for, the issue has still not been resolved. I followed up with them, and all I received is a canned, generic response. No resolution or update to my issue, even though they promise to “fix any issues right away”, as explained in the App Store. I don’t understand the delay or the lack of customer support.
Here is the canned, generic response I received: “We sincerely apologize for the delay in providing a solution. We understand the inconvenience this has caused and are actively working to resolve the issue.” Translation: We don’t care about the issues you’re experiencing, and are unable to provide a resolution. We do not value you as a customer.
Looking at other customer reviews, there seems to be a common theme. Too many bugs, not enough support.
My advice, if you are a parent looking for a co-parenting app, especially if it’s going to be court-ordered, look elsewhere. Recommend a different app to be used with the court, citing that AppClose has too many bugs and does not provide adequate customer support. Buyers beware!
It seems this company bit off more than it can chew.
I’ve been having a bug issue for over a month, related to notifications. I contacted AppClose directly for customer support. After providing them with all relevant info that they asked for, the issue has still not been resolved. I followed up with them, and all I received is a canned, generic response. No resolution or update to my issue, even though they promise to “fix any issues right away”, as explained in the App Store. I don’t understand the delay or the lack of customer support.
Here is the canned, generic response I received: “We sincerely apologize for the delay in providing a solution. We understand the inconvenience this has caused and are actively working to resolve the issue.” Translation: We don’t care about the issues you’re experiencing, and are unable to provide a resolution. We do not value you as a customer.
Looking at other customer reviews, there seems to be a common theme. Too many bugs, not enough support.
My advice, if you are a parent looking for a co-parenting app, especially if it’s going to be court-ordered, look elsewhere. Recommend a different app to be used with the court, citing that AppClose has too many bugs and does not provide adequate customer support. Buyers beware!
It seems this company bit off more than it can chew.
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Limited Support
Issue clearing notifications. Support is non existent. Probably will get a response it’s my device not the app and hundred of thousands people use it with no issues. Read the comments… They don’t care about the user, it’s a money grab. Uninstall reinstall doesn’t help. No bulk notification clear all button. Development request ignored and instead you get a response we are the #1 app ordered by courts.
Dishonest business model if ask me. Make it free, give it to everyone, get it court ordered. Once we get enough users of the free product hit them with a price tag because guess what? A huge chunk of the user base is locked in by court order. Which explains why they don’t care about the end user. They say they work with low income families and throw out random #s of discounts gave with no data to back it.
Anyway if someone has the option to read reviews on App Close before they are court order, I would suggest exploring other options. The price for this app is basically what the other apps charge.
Dishonest business model if ask me. Make it free, give it to everyone, get it court ordered. Once we get enough users of the free product hit them with a price tag because guess what? A huge chunk of the user base is locked in by court order. Which explains why they don’t care about the end user. They say they work with low income families and throw out random #s of discounts gave with no data to back it.
Anyway if someone has the option to read reviews on App Close before they are court order, I would suggest exploring other options. The price for this app is basically what the other apps charge.
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iPad app needs horizontal view support!
I use an iPad with a keyboard, and there’s no way to rotate the view from locked-in portrait to landscape view, so the app is unable with iPads using external keyboards in landscape mode.
Can’t get the video recorded calls downloaded
So I got this app and I’m super happy with it except one thing and you can’t get a hold of anybody. It says that your calls are being recorded and you’re able to have access to those recorded video calls and I cannot. I have reached out to Support and all I can do is get a PDF version of the call log history or the text message. This is very frustrating because I had a recent phone call that I’m trying to send to my attorney and I cannot send it.! there needs to be somebody that people can can talk to a live person to get this taken care!
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Updates broke the app
All calls now need to be finagled in order to get the speaker phone to work.
They make it impossible for Military/low income families to sign up for the free version by never responding to emails, or redirecting you in a roundabout, or they keep asking you for random document after random document and when you submit that document, it’s not the right document that they need. They keep this up until you give up.
They make it impossible for Military/low income families to sign up for the free version by never responding to emails, or redirecting you in a roundabout, or they keep asking you for random document after random document and when you submit that document, it’s not the right document that they need. They keep this up until you give up.
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