No longer works for coparent
I guess it is no longer android friendly with the new update? It’s no longer working for the coparent and the customer service is getting him nowhere on fixing it. So we’ve been paying for nothing because he can’t even see my messages. It tells him to subscribe again and when he tries to subscribe again it says he’s already subscribed. Please do better on the customer service side of things and help fix the problem or at least reimburse us for our wasted subscription.
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Needs updating
Too often, this app does not let you know messages are waiting.
The app needs to be useable for the chat feature on smart watches. It would be so much handier and better.
Also the chat feature can load slow and make images hard to view.
The app needs to be useable for the chat feature on smart watches. It would be so much handier and better.
Also the chat feature can load slow and make images hard to view.
Inconsistent notifications
I don’t get consistent notifications for messages - often I only see a message has been sent if I open the app and go into messages, and only then does it pull the new message through. This is obviously concerning given it is my only method of communication with my children’s father when he has them. I’ve contacted support repeatedly and am told to update my phone or the app but nothing changes.
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Not receiving notifications
My app won’t send me notifications if the other guardian is texting me and when it does, it doesn’t show the text message. It only pops up I tried sending email several times got no response
Doesnt work, no customer support
I paid for the app and it doesn’t let either parent authorize calls/video let alone authorize recorded calls video. Emailed customer support and haven’t had any response.
