Me
Dumb app only for he most downloaded cause the courts are making /ordering everyone to download it
Mark
I have been using this app to co parent for a while now and thus far I haven’t had any problems. It’s simple to use and just gives both parties that bit of safety. Thanks for making this easier AppClose 👍🏻
Unable to make calls
AppClose is the only way I am able to communicate with my child, and for three consecutive days, I have been unable to make a single successful phone call.
Every time I attempt to call, I immediately receive a message saying “user is busy.” I can try 20 times a day, and all 20 attempts result in the same message without the phone even ringing.
Both my iPhone and the AppClose app are updated to their latest versions. I have contacted customer support and received absolutely no response.
This is extremely frustrating and unacceptable, especially for an application designed to help parents communicate with their children. When this app is the only authorized way to contact your child, a problem like this is not a minor inconvenience. It means going days without being able to speak to your own child.
Three days without communication and no response from customer support is completely unacceptable.
Every time I attempt to call, I immediately receive a message saying “user is busy.” I can try 20 times a day, and all 20 attempts result in the same message without the phone even ringing.
Both my iPhone and the AppClose app are updated to their latest versions. I have contacted customer support and received absolutely no response.
This is extremely frustrating and unacceptable, especially for an application designed to help parents communicate with their children. When this app is the only authorized way to contact your child, a problem like this is not a minor inconvenience. It means going days without being able to speak to your own child.
Three days without communication and no response from customer support is completely unacceptable.
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Warning re:payments… inferior product and my ex agrees
This is written no where that I could find, but you are limited to no more than $100 per transaction per day for the first 30 days of active use which then automatically increases to $500. Just be aware that for the first 30 days of active use, you won’t be able to make timely payments over $100. Also, there is no option to pay outside of the app, such as by check, which the competing software does allow. It’s a cheaper platform but definitely inferior and my ex agrees. Hey, at least we can agree on that!
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Error - can’t text or call and notifications wrong
Every time that I try to send a message or connect a call, it gives me an error message saying that something unexpected happened. It’s also showing me that there are three notifications and there are no notifications within the app. I don’t mind paying for a subscription, but at least have it work if we’re up to me, I would’ve chose something else, but this is court-ordered and they need to fix it immediately
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From Completely free to paid subscription model
While I do understand costs of development, storage, servers, etc. it sucks that the developers didn’t utilize ways to keep this a free service for co-parents.
High conflict warning!
If you are in a high conflict situation, you do not want to use this app. It’s hard for legal professionals to get logged in and stay logged in to watch.( example, parent facilitator.) there is no companion app or anyway to watch if you have a hostile message.
Feee waiver
I have emailed app close in relation to a fee waiver which the website states that I am able to access but I have had no response and are still paying to use. I don’t think support even reads emails do not use
Recent update Glitches
After the recent update, I noticed that my app will be showing me notifications even though there’s no notifications.
I also just found out that if you receive a phone call from the other party, you don’t automatically get a call recording which sucks I believe both part should be able to have a recording on record.
I also just found out that if you receive a phone call from the other party, you don’t automatically get a call recording which sucks I believe both part should be able to have a recording on record.
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Review
Thank you
Reimbursement issues
We have used this app for almost a year. It has been fine up until now. I pay everything 100% for our kids and bill their father thru AppClose. For some reason the month of June (only June) is showing that I paid but never submitted for reimbursement. Which I have. I contacted customer support. I got a generic email stating they would work on it. I haven’t heard anything since. I’ve emailed, called, left a voicemail (yes that’s a thing!) no response. It’s still not fixed. Anyone who is in a high conflict situation will know how detrimental this is. It’s hundreds of dollars for June and our only record of me that is valid to him, isn’t showing that it’s been submitted. I am disappointed in the glitch but also the TERRIBLE customer service.
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Notifications don’t work
Messages and all the functionality the app is built for is good but the not getting notifications when I receive a message makes it a one star review. If I don’t CONSTANTLY open the app and check for messages I miss so many than it’s brought back on me that I’m not responding. You would think an app I pay for monthly would at least work correctly.
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An app that should not be trusted with court-related co-parenting.
Repeated notification failures create constant anxiety and a serious risk that crucial messages about children will be missed. The IT support is appalling: problems are reported, complaints are closed without resolution, and nobody takes responsibility or provides a lasting fix.
This is not a minor inconvenience—it can damage communication, disrupt contact and wrongly make a parent appear unresponsive. Any app used in legal proceedings must be dependable. This one is dangerously unreliable and, in my experience, utterly unfit for purpose.
Parents should avoid it. Solicitors and courts should stop recommending it.
This is not a minor inconvenience—it can damage communication, disrupt contact and wrongly make a parent appear unresponsive. Any app used in legal proceedings must be dependable. This one is dangerously unreliable and, in my experience, utterly unfit for purpose.
Parents should avoid it. Solicitors and courts should stop recommending it.
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Sucks
It should be super simple to add children and easier to add the days that they are with the father and mother
No support response
Calendar design is pretty bad and the payment option never works. Plaid confirms then nothing. Emailed support and no response after weeks. None. Edit: dev response was “people use our app so you’re wrong and people responded to you but I have no proof of this” That tells you all you need to know. Complete dismissal of feedback is why your app is trash. They also claim the app is court ordered IN EVER COUNTY in the United States which is laughably false.
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A clunky broken mess not worth the price.
The app mostly works for exchanging text messages. But it constantly has issues. Currently it is impossible to see or download PDFs so for example we can’t exchange school records. Scrolling to previous messages has a tendency to return back to break the interface and return to the latest messages. Not worth the subscription.
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Trash
I was ordered by the court to use this app. They said it was the best one they have on the App Store. It’s quite obvious that this judge doesn’t know a thing because this app is absolutely garbage. He also told me that this app is free with no app purchases or subscriptions. He was obviously wrong on that too.
Here is a suggestion for your app, if you are going to make a product that the judicial system recommends you should probably make that product 100% free. Another suggestion is adding some type of voicemail when you try to call the coparent and they do not answer.
Here is a suggestion for your app, if you are going to make a product that the judicial system recommends you should probably make that product 100% free. Another suggestion is adding some type of voicemail when you try to call the coparent and they do not answer.
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Garbage App
Garbage app doesn’t work most of the time. I have emailed the support team multiple times, but they don’t resolve anything they just send useless automated responses asking if I have an active subscription. Save your money and don't download this.
It’s decent
In general I feel like the app is rather clunky. It’s kind of hard to navigate and you are stuck in very specific boxes with whatever option you choose. Therefore if you choose wrong you have to go back and choose again, etc. I am able to import my calendars into the app but I wanted to make it visible for my ex because two of the calendars are for the kids’ appointments. He swears up and down he can’t see it, so unless he’s lying or there’s something wrong on his side, I just have to do double the work.
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Investment firm switch from free to very very expensive
The only reason they were number one in court recommended solutions was the price was free for years.
Then they rolled out subscription pricing that is the most expensive of all out there. Not only do the two parents pay, which is expected, but every single guest or third party must pay. The same price. So grandparents, aunt and uncles and any other care giver that needs to be in the communication loop. Same single child account but monthly payments from everyone involved. Even if they use it sparingly.
We dumped it and moved on.
Then they rolled out subscription pricing that is the most expensive of all out there. Not only do the two parents pay, which is expected, but every single guest or third party must pay. The same price. So grandparents, aunt and uncles and any other care giver that needs to be in the communication loop. Same single child account but monthly payments from everyone involved. Even if they use it sparingly.
We dumped it and moved on.
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