Not receiving notifications
My app won’t send me notifications if the other guardian is texting me and when it does, it doesn’t show the text message. It only pops up I tried sending email several times got no response
Doesnt work, no customer support
I paid for the app and it doesn’t let either parent authorize calls/video let alone authorize recorded calls video. Emailed customer support and haven’t had any response.
10/10 it’s a No for me.
This app is absurd. When you have it set to record calls they are seemingly impossible to access unless you’re in a “circle” which the other party can deny. Also, if not in a circle you can’t see billing info! How the 2 are related is anyone’s guess. They happily take my money each month and it takes weeks to sort out a problem, including resending emails multiple times to try & get support but that’s rather non existent. Really awful to be locked into this by the court and there’s so many issues. DO BETTER you have income now.
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Poor Customer Support
Horrible app, and even worse customer support.
I’ve been having a bug issue for over a month, related to notifications. I contacted AppClose directly for customer support. After providing them with all relevant info that they asked for, the issue has still not been resolved. I followed up with them, and all I received is a canned, generic response. No resolution or update to my issue, even though they promise to “fix any issues right away”, as explained in the App Store. I don’t understand the delay or the lack of customer support.
Here is the canned, generic response I received: “We sincerely apologize for the delay in providing a solution. We understand the inconvenience this has caused and are actively working to resolve the issue.” Translation: We don’t care about the issues you’re experiencing, and are unable to provide a resolution. We do not value you as a customer.
Looking at other customer reviews, there seems to be a common theme. Too many bugs, not enough support.
My advice, if you are a parent looking for a co-parenting app, especially if it’s going to be court-ordered, look elsewhere. Recommend a different app to be used with the court, citing that AppClose has too many bugs and does not provide adequate customer support. Buyers beware!
It seems this company bit off more than it can chew.
I’ve been having a bug issue for over a month, related to notifications. I contacted AppClose directly for customer support. After providing them with all relevant info that they asked for, the issue has still not been resolved. I followed up with them, and all I received is a canned, generic response. No resolution or update to my issue, even though they promise to “fix any issues right away”, as explained in the App Store. I don’t understand the delay or the lack of customer support.
Here is the canned, generic response I received: “We sincerely apologize for the delay in providing a solution. We understand the inconvenience this has caused and are actively working to resolve the issue.” Translation: We don’t care about the issues you’re experiencing, and are unable to provide a resolution. We do not value you as a customer.
Looking at other customer reviews, there seems to be a common theme. Too many bugs, not enough support.
My advice, if you are a parent looking for a co-parenting app, especially if it’s going to be court-ordered, look elsewhere. Recommend a different app to be used with the court, citing that AppClose has too many bugs and does not provide adequate customer support. Buyers beware!
It seems this company bit off more than it can chew.
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Limited Support
Issue clearing notifications. Support is non existent. Probably will get a response it’s my device not the app and hundred of thousands people use it with no issues. Read the comments… They don’t care about the user, it’s a money grab. Uninstall reinstall doesn’t help. No bulk notification clear all button. Development request ignored and instead you get a response we are the #1 app ordered by courts.
Dishonest business model if ask me. Make it free, give it to everyone, get it court ordered. Once we get enough users of the free product hit them with a price tag because guess what? A huge chunk of the user base is locked in by court order. Which explains why they don’t care about the end user. They say they work with low income families and throw out random #s of discounts gave with no data to back it.
Anyway if someone has the option to read reviews on App Close before they are court order, I would suggest exploring other options. The price for this app is basically what the other apps charge.
Dishonest business model if ask me. Make it free, give it to everyone, get it court ordered. Once we get enough users of the free product hit them with a price tag because guess what? A huge chunk of the user base is locked in by court order. Which explains why they don’t care about the end user. They say they work with low income families and throw out random #s of discounts gave with no data to back it.
Anyway if someone has the option to read reviews on App Close before they are court order, I would suggest exploring other options. The price for this app is basically what the other apps charge.
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iPad app needs horizontal view support!
I use an iPad with a keyboard, and there’s no way to rotate the view from locked-in portrait to landscape view, so the app is unable with iPads using external keyboards in landscape mode.
Can’t get the video recorded calls downloaded
So I got this app and I’m super happy with it except one thing and you can’t get a hold of anybody. It says that your calls are being recorded and you’re able to have access to those recorded video calls and I cannot. I have reached out to Support and all I can do is get a PDF version of the call log history or the text message. This is very frustrating because I had a recent phone call that I’m trying to send to my attorney and I cannot send it.! there needs to be somebody that people can can talk to a live person to get this taken care!
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Updates broke the app
All calls now need to be finagled in order to get the speaker phone to work.
They make it impossible for Military/low income families to sign up for the free version by never responding to emails, or redirecting you in a roundabout, or they keep asking you for random document after random document and when you submit that document, it’s not the right document that they need. They keep this up until you give up.
They make it impossible for Military/low income families to sign up for the free version by never responding to emails, or redirecting you in a roundabout, or they keep asking you for random document after random document and when you submit that document, it’s not the right document that they need. They keep this up until you give up.
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Terrible
I have used for several years. AppClose automatically creates a file on your iPhone and automatically saves files. There’s no option for permissions. There’s no options to stop it. The only options are for you to save it directly to your phone or to the iCloud. It is generating a thumbnail photo every few and saving it to my phone. It has been doing this for years. There are now over 10,000 files on my phone and I am not able to delete the folder.
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Helpful
The app is great and very customizable. I’m able to use it as a shared coparent calendar as well as my own personal calendar. My only issue is that some of the settings are genuinely pretty difficult to figure out. There are FAQs on the site that ultimately helped but we had a lot of confusion getting the shared coparenting settings how they should be. That could really pose serious problems for people who are coparenting and not getting along. It took both my coparent and I to figure out the settings and thankfully we are able to cooperate together.
But I do like the app overall
But I do like the app overall
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Not worth it
This app used to be great when it was free, but they became greedy and started charging. Unfortunately, quality doesn’t justify the price. Calls drops constantly, and I often have to send the same text multiple times before it finally goes through. For a paid service, I expect basic reliability.
Terrible functionality and accessibility
This app is the least helpful of all the coparenting apps. I’m not sure what I’m paying for. It requires 2-factor authentication for every payment or reimbursement rather than using a passkey like any other app taking payments. It is not Siri-enabled so you have to pull over just to write a text message rather than talk-to-text. How these people are able to charge for this is completely beyond me.
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unresolved issues proceeding
I have not had a problem with this app up until the last week. After repeated attempts to work with customer support through email. I have not gotten a reply back in over three days. This is the only means that I have to communicate with my youngest child. And have viable information needed throughout the transcripts that I am unable to access because my account has disappeared. I verified my email through the customer support and have confirmed that both my phone and application are up-to-date with no resolution.
But the best part is as they were not late excepting the money for the subscription that I am unable to access at all. This is a court ordered app for coparenting that does not have a proper customer support function and or the ability to address the issues at hand within a timely and prompt manner.
But the best part is as they were not late excepting the money for the subscription that I am unable to access at all. This is a court ordered app for coparenting that does not have a proper customer support function and or the ability to address the issues at hand within a timely and prompt manner.
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AppClose reliability
Just a heads up to anyone using this app if for some reason you are not using the app for 6 months the app can terminate your account without notice.. this had happened to me there’s important conversations that I had and all of the sudden with no explanation my account and all my messages are gone. The frustrating part is that trying to talk to customer service about the matter they don’t give me a proper explanation to this.. so if you have messages that you are planning to use in a potential future case be careful be this app can close and delete those messages after 6 months of not using the app
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Sucks
This app sucks not a fan. Confusing and can’t get anything done cost way to much it was free now pay to much
Deletes information
I put all my daughters doctors and the app and it deleted all the information. No I have to input all that information again
2 years and still the facetime don't work unless your on WiFi. Unless app
Useless for facetime
Very Frustrating
I pay for the subscription and yet half the time can’t track when drop-offs or pick-ups occur because the app acts like I don’t have a subscription when I go to create a new log. People rely on these things for family court, and pay for these services for a reason.
Zero customer service
I have court orders to use this app and have been unable to access it for 7 days and counting.
I’ve raised 4 support tickets
I get generic replies for support and asked questions from them I’ve already answered.
When they cant help they just stop replying.
No one replies or updates about the issue and if i follow up the response is “timing varies”
It’s not good enough why can’t they send a verification text
I wish i could give 0 stars
I’ve raised 4 support tickets
I get generic replies for support and asked questions from them I’ve already answered.
When they cant help they just stop replying.
No one replies or updates about the issue and if i follow up the response is “timing varies”
It’s not good enough why can’t they send a verification text
I wish i could give 0 stars
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It’s Ok I Suppose…
This app is OK, I’m only using it because the court told me I had to, if I wasn’t order to by the court, I wouldn’t be using it. But anyways, here is my review of this app. The messaging system is pretty straightforward. You send messages back and forth like you would on iMessage or any other messaging platform. It’s all recorded in the AppClose App, but I have seen that you have a time limit where if you don’t download the files in a certain amount of time, they just delete. That’s pretty inconvenient if you need them files, what if you need to go to court again and need them files? Also, I was told by the judge that this app was free with no subscription, which is obviously false.
I have a few recommendations for the app. First off, don’t delete the message, audio files, and check in information after a period of time. Second I think you guys should add a voicemail feature.
I have a few recommendations for the app. First off, don’t delete the message, audio files, and check in information after a period of time. Second I think you guys should add a voicemail feature.
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