Recent update Glitches
After the recent update, I noticed that my app will be showing me notifications even though there’s no notifications.
I also just found out that if you receive a phone call from the other party, you don’t automatically get a call recording which sucks I believe both part should be able to have a recording on record.
I also just found out that if you receive a phone call from the other party, you don’t automatically get a call recording which sucks I believe both part should be able to have a recording on record.
Show more
Review
Thank you
Reimbursement issues
We have used this app for almost a year. It has been fine up until now. I pay everything 100% for our kids and bill their father thru AppClose. For some reason the month of June (only June) is showing that I paid but never submitted for reimbursement. Which I have. I contacted customer support. I got a generic email stating they would work on it. I haven’t heard anything since. I’ve emailed, called, left a voicemail (yes that’s a thing!) no response. It’s still not fixed. Anyone who is in a high conflict situation will know how detrimental this is. It’s hundreds of dollars for June and our only record of me that is valid to him, isn’t showing that it’s been submitted. I am disappointed in the glitch but also the TERRIBLE customer service.
Show more
Notifications don’t work
Messages and all the functionality the app is built for is good but the not getting notifications when I receive a message makes it a one star review. If I don’t CONSTANTLY open the app and check for messages I miss so many than it’s brought back on me that I’m not responding. You would think an app I pay for monthly would at least work correctly.
Show more
An app that should not be trusted with court-related co-parenting.
Repeated notification failures create constant anxiety and a serious risk that crucial messages about children will be missed. The IT support is appalling: problems are reported, complaints are closed without resolution, and nobody takes responsibility or provides a lasting fix.
This is not a minor inconvenience—it can damage communication, disrupt contact and wrongly make a parent appear unresponsive. Any app used in legal proceedings must be dependable. This one is dangerously unreliable and, in my experience, utterly unfit for purpose.
Parents should avoid it. Solicitors and courts should stop recommending it.
This is not a minor inconvenience—it can damage communication, disrupt contact and wrongly make a parent appear unresponsive. Any app used in legal proceedings must be dependable. This one is dangerously unreliable and, in my experience, utterly unfit for purpose.
Parents should avoid it. Solicitors and courts should stop recommending it.
Show more
Sucks
It should be super simple to add children and easier to add the days that they are with the father and mother
No support response
Calendar design is pretty bad and the payment option never works. Plaid confirms then nothing. Emailed support and no response after weeks. None. Edit: dev response was “people use our app so you’re wrong and people responded to you but I have no proof of this” That tells you all you need to know. Complete dismissal of feedback is why your app is trash. They also claim the app is court ordered IN EVER COUNTY in the United States which is laughably false.
Show more
A clunky broken mess not worth the price.
The app mostly works for exchanging text messages. But it constantly has issues. Currently it is impossible to see or download PDFs so for example we can’t exchange school records. Scrolling to previous messages has a tendency to return back to break the interface and return to the latest messages. Not worth the subscription.
Show more
Trash
I was ordered by the court to use this app. They said it was the best one they have on the App Store. It’s quite obvious that this judge doesn’t know a thing because this app is absolutely garbage. He also told me that this app is free with no app purchases or subscriptions. He was obviously wrong on that too.
Here is a suggestion for your app, if you are going to make a product that the judicial system recommends you should probably make that product 100% free. Another suggestion is adding some type of voicemail when you try to call the coparent and they do not answer.
Here is a suggestion for your app, if you are going to make a product that the judicial system recommends you should probably make that product 100% free. Another suggestion is adding some type of voicemail when you try to call the coparent and they do not answer.
Show more
Garbage App
Garbage app doesn’t work most of the time. I have emailed the support team multiple times, but they don’t resolve anything they just send useless automated responses asking if I have an active subscription. Save your money and don't download this.
It’s decent
In general I feel like the app is rather clunky. It’s kind of hard to navigate and you are stuck in very specific boxes with whatever option you choose. Therefore if you choose wrong you have to go back and choose again, etc. I am able to import my calendars into the app but I wanted to make it visible for my ex because two of the calendars are for the kids’ appointments. He swears up and down he can’t see it, so unless he’s lying or there’s something wrong on his side, I just have to do double the work.
Show more
Investment firm switch from free to very very expensive
The only reason they were number one in court recommended solutions was the price was free for years.
Then they rolled out subscription pricing that is the most expensive of all out there. Not only do the two parents pay, which is expected, but every single guest or third party must pay. The same price. So grandparents, aunt and uncles and any other care giver that needs to be in the communication loop. Same single child account but monthly payments from everyone involved. Even if they use it sparingly.
We dumped it and moved on.
Then they rolled out subscription pricing that is the most expensive of all out there. Not only do the two parents pay, which is expected, but every single guest or third party must pay. The same price. So grandparents, aunt and uncles and any other care giver that needs to be in the communication loop. Same single child account but monthly payments from everyone involved. Even if they use it sparingly.
We dumped it and moved on.
Show more
Y
U
A disgraceful app which loses the recoding and then ignores you when you try to complain
This app is a waste of time, I paid for recordings which they lost, I complained and they said nothing they can do I asked to escalate this and no response I asked again and no response… that is the whole purpose of the app yet no technical team or customer service: I then logged a data breach and… nothing,no contact from anyone, this app is not fit for purpose do not waste your money as there is no back office , AppClose you should be ashamed.
Show more
This app is horrible. They’re not even trying to update it.
I gave a fair review about this app almost 6 months ago. I am back to change it cause nothing has changed. I am not getting any notifications when I get a message. How the hell is this supposed to be a coparenting app when you don’t get no notifications when I get a message from my ex, she has messaged me through another app. If not normal text messaging to let me know what she did this app is horrible. I will change my review if they update it, but I’ve seen this company. Doesn’t want to change anything.
Show more
Video Upload Not Available
The app does not have a trigger for
Video uploads
Video uploads
Missing Records & Poor Customer Service
Until recently, I have had no problems & would have recommended the app. However, now a number of the recorded calls from the app are not available for download & quite a few others have said they will be sent for weeks now. In the past the downloads have been emailed to me in minutes. I have sent multiple emails to their customer support and haven’t heard anything back almost a month later. I need these records for court. I’m extremely frustrated and regretting not using the app recommended by the court.
Show more
No support response
Calendar design is pretty bad and the payment option never works. Plaid confirms then nothing. Emailed support and no response after weeks. None.
Stop logging me out
I’m sick of it. Fix the glitches. Jesus Christ. My co-parent and I are used to your app. Now that we pay for it, Fix it. Pretty sure i already submitted a tech request
No longer works for coparent
I guess it is no longer android friendly with the new update? It’s no longer working for the coparent and the customer service is getting him nowhere on fixing it. So we’ve been paying for nothing because he can’t even see my messages. It tells him to subscribe again and when he tries to subscribe again it says he’s already subscribed. Please do better on the customer service side of things and help fix the problem or at least reimburse us for our wasted subscription.
Show more
