Pilot User Reviews

Customer Experience

Positive experience33.7% of reviews
Neutral6.4% of reviews
Negative experience59.9% of reviews

~ Based on 1,795 written reviews from the US App Store.

What users say

Is Pilot Safe?

Pilot appears safe based on user ratings. AppsHunter Safety Score for Pilot is 96/100.

This assessment is based on 211,219 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.2% of ratings point to a safe experience
1.7% of ratings suggest some concerns
2.1% of ratings point to a risky experience

~ Based on 211,219 App Store ratings for Pilot.

Is Pilot Legit?

Pilot appears to be a legitimate app. AppsHunter Legitimacy Score for Pilot is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Doesn’t WORK

Why doesn’t work detect fuel type???? 09/20/2026🤬🤬🤬🤬🤬🤬

Bathrooms

This trip the bathrooms were not well attended. Lacking cleaning and paper seaters shields. I only go to Pilot on my trips. Please keep it up as I always tell people to use pilot as the bathrooms are always clean. Maryland-Ohio trip

Ceo

Great deals

Perfect

A+++

Great place

I enjoy this company, and I value the perks!

Good

Good

H

M

Love it

Love it

Only works 50% of the time

Sadly this app only works about 50% of the time. Today it’s not working. Can’t even get into it. When it’s working, not bad, but this iteration is not dependable.

Love it

They gave me free stuff for buying fuel. You cannot go wrong with that.

Best

The best pilot

Time

We used to find a location of the pilot quick not it takes so long to find where I am

Old way was easier

I’ve had this card now for many years. I was driving a semi-truck for Crete Carrier Corp. then went back to my job on the Santa Fe/BNSF Railway. At some point my fuel card I had with Crete was converted, I’m not even sure how to this regular discount card. Within a few years I retired from both trucking and railroading and bought a small RV Camper van. So I guess your company sent me an offer to apply for a RV fuel discount card. We traveled a lot back then so I used it quite a bit. Partly because I knew Flying J & Pilot stations were safe and clean and restaurants were good meals, especially for my wife.
The old card was real easy to use compared to this new system. I know you have to have a lot better security but it was really hard for this 79 year old man to get signed in. I kept having the 6 digit code resend. I finally got in, I think?
I hope I can get the discount now.
Thanks,
Steve Rippeteau, Woodburn, OR,
Half way between the Flying J and the Pilot on I-5
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I have to upgrade my phone to get the App.

I have a relatively new phone. 17- I’m not upgrading my phone to get your App. I’ll go to Loves.

Pro driva

So easy & convenient for drivers

Nice

I love pilot

Great reward

Suckie wi fi

Mr trucker

Best trucker stop in canada

ADD ABILITY TO ORDER CO-DRIVER SHOWER FROM THE APP

ADD ABILITY TO ORDER CO-DRIVER SHOWER FROM THE APP

Cashier

Personnel behind counter very helpful