Look elsewhere
Been using pilot log since it was MCCpilot log. Purchased a lifetime membership. Was then told I had to purchase another one time fee for a lifetime membership to be “grandfathered” in.
Had an issue 2 weeks ago with an update that no longer let me to sync the data over from my airline. Reached out and haven’t heard back on my support ticket in over 2 weeks despite them saying they’d get back within 48 hours.
In the past I have had great support with them getting back to me on multiple occasions but not this time leaving the app worthless to me and making me regret my decision to purchase the second “lifetime” membership.
I’d go with log10 or a different logbook app.
Had an issue 2 weeks ago with an update that no longer let me to sync the data over from my airline. Reached out and haven’t heard back on my support ticket in over 2 weeks despite them saying they’d get back within 48 hours.
In the past I have had great support with them getting back to me on multiple occasions but not this time leaving the app worthless to me and making me regret my decision to purchase the second “lifetime” membership.
I’d go with log10 or a different logbook app.
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Zero customer service. WORTHLESS
App worked fine until about a month ago. They came up with an update and messed everything up. After the mess they created for changing an app that was working fine they have released four updates and still having the samenissues. They talk big game of their “customer service” and WILL comment right below this negative review with their “sorry line” but still will not reply to a support ticket created weeks ago. Gents and Gals please save your hard earned money and look elsewhere. This log app is NOT WORTH it.
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Complete Failure
Five years ago, this was the best logbook out there. I researched them all and tried many. Roster import was phenomenal, logbook formatting for interview printing was great, the ability to parse flight times from ACARS OOOI, and night/xc/IFR calculations adjusted for local times.
Something happened about 2 years ago. I am at my third airline, all have used different interfaces. I was able to import my trips for almost 2 months then summer of 2024 it just…stopped. Mid-trip and I couldn’t sync updated data. With no notice they “suspended all imports.” No apology. No help. They have never re-implemented the feature. The only ‘solution’ was to curtly inform me they just decided to stop and will never reinstate it, and for my troubles they would prorate my 5 year software license (but only if I canceled abs therefore lost my ability to continue logging). Still upsets me to this day.
I am still using the app out of spite because I have some months left on the license, but after the end of this year it expires and I am not renewing. It is arduous to manually create every pilot profile, every tail number, manually create every flight, add the OOOI times. The app doesn’t remember pairing numbers when I build a return leg. Frequently saves my local times as Zulu times, but not for every OOOI block. The ACARS capture never works anymore. I take a picture which has the times very clear but it always fails “no IN time” or some nonense even though OOOI is all there. Manual roster import has never worked. I have tried logging in via their API screen. I have tried screenshots of my trip sheets. I have tried PDF imports via the manual tab. Always hangs at 75% and “no flights found.” I don’t know how much clearer the trip sheet could be. It literally has times, flight numbers, city pairs, etc.
The whole point of paying, was to make this simple and automated. It is not. It is tedious. Erroneous. Constantly have to correct the app’s incorrect info. If the app was free, it wouldn’t be a big deal. But the broken features, removal of features, and the “oh well it sucks to be you” attitude from this company is maddening. All around the time Aviobook acquired PILOTLOG.
Something happened about 2 years ago. I am at my third airline, all have used different interfaces. I was able to import my trips for almost 2 months then summer of 2024 it just…stopped. Mid-trip and I couldn’t sync updated data. With no notice they “suspended all imports.” No apology. No help. They have never re-implemented the feature. The only ‘solution’ was to curtly inform me they just decided to stop and will never reinstate it, and for my troubles they would prorate my 5 year software license (but only if I canceled abs therefore lost my ability to continue logging). Still upsets me to this day.
I am still using the app out of spite because I have some months left on the license, but after the end of this year it expires and I am not renewing. It is arduous to manually create every pilot profile, every tail number, manually create every flight, add the OOOI times. The app doesn’t remember pairing numbers when I build a return leg. Frequently saves my local times as Zulu times, but not for every OOOI block. The ACARS capture never works anymore. I take a picture which has the times very clear but it always fails “no IN time” or some nonense even though OOOI is all there. Manual roster import has never worked. I have tried logging in via their API screen. I have tried screenshots of my trip sheets. I have tried PDF imports via the manual tab. Always hangs at 75% and “no flights found.” I don’t know how much clearer the trip sheet could be. It literally has times, flight numbers, city pairs, etc.
The whole point of paying, was to make this simple and automated. It is not. It is tedious. Erroneous. Constantly have to correct the app’s incorrect info. If the app was free, it wouldn’t be a big deal. But the broken features, removal of features, and the “oh well it sucks to be you” attitude from this company is maddening. All around the time Aviobook acquired PILOTLOG.
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Won’t open on my phone
Works on the iPad but won’t even open on my phone.
Good
Ok
Response from developer
Dear Pilot, Thanks for your feedback. We’re always looking for ways to simplify the experience and make the app more user-friendly. If you have specific suggestions on what feels too complex, we’d love to hear them! #crewlounge
Works well
Syncs well
Excellent app for your logbook
I have been using it for more than 10 years, never disappointed.
ADS B function to log your flights is very useful, quick to use. I can only recommend Pilotlog
ADS B function to log your flights is very useful, quick to use. I can only recommend Pilotlog
Response from developer
Dear pilot, Thank you for your kind words, much appreciated //Dries@CrewLounge
Initially great, but not anymore
Worked fantastically with the original eCrew rostering app, could easily import all of my flights electronically. However, since eCrew app changed a while back I can no longer electronically import my flights. This kind of defeats the point of me having the app, I think I will most likely be getting a new app where I can do this. I am sure there was meant to be an update so this would work again, but as of yet I haven’t seen it, I maybe wrong.
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Excellent App, works brilliantly
So been with them since 2018, they’ve been through ups and downs but truly are always trying there best to keep up with the times. The logbook itself is absolutely brilliant and due to privacy laws they’ve had to adapt import roster features with many airline interfaces. It yet still is one of the best logbooks ive come across, decent pricing and there constantly improving and they care about you. Reply is slow to emails but they do reply within 2 working days
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Roster download broken again
I originally paid for MCC PILOTLOG lifetime which they then went back on by releasing a new app and asking us to pay for a new lifetime subscription. Stupidly I did this.
Now, every couple of months the roster download stops working, and they seem to have no idea how to fix it.
More and more features are removed, recently the crew names are no longer included in the download (when it works). They blame GDPR for this but no other app has this issue and it’s a legal requirement to include the PIC name so I have to manually enter it anyway.
In the end, I have to enter so much manually I’m better off with the old classic paper logbook.
Now, every couple of months the roster download stops working, and they seem to have no idea how to fix it.
More and more features are removed, recently the crew names are no longer included in the download (when it works). They blame GDPR for this but no other app has this issue and it’s a legal requirement to include the PIC name so I have to manually enter it anyway.
In the end, I have to enter so much manually I’m better off with the old classic paper logbook.
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Fantastic free version
Fantastic app great user interface, will probably end up buying the subscription.
Best ever
Been using PilotLog for 12 years and its the best out there.
Thank you for your continues support and for building an amazing pilot log system.
Thank you for your continues support and for building an amazing pilot log system.
Best logbook
Best logbook IMO.
Terrible
Attention! Read before buying.
I’ve been using the app since April 2023, this week they decided to block my access due to some security issue I didn’t understand, forcing me to request account reactivation. I lost access, and after 24 hours it was restored… and guess what? All my entries were scrambled, the ones I had logged were missing, and worst of all NONE of my 2024 flights were there! That’s right, THEY LOST ALL MY 2024 LOGS. Unbelievable. Even after dozens of emails with support, NOBODY was able to fix it. I stopped using the app and decided to leave this warning for you guys. Be aware about it before buy this service. It can happen to you as well.
I’ve been using the app since April 2023, this week they decided to block my access due to some security issue I didn’t understand, forcing me to request account reactivation. I lost access, and after 24 hours it was restored… and guess what? All my entries were scrambled, the ones I had logged were missing, and worst of all NONE of my 2024 flights were there! That’s right, THEY LOST ALL MY 2024 LOGS. Unbelievable. Even after dozens of emails with support, NOBODY was able to fix it. I stopped using the app and decided to leave this warning for you guys. Be aware about it before buy this service. It can happen to you as well.
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Great
Good product
Very buggy
Lots of bugs
Roster imports forgets simulator sessions
Crew names randomly deleted from past flights
No more auto download from crew web portal
No more crew names even though published on roster we feed in.
Synchronisation stalls after roster pdf import.
App was great two years ago. Now feels more like a good xl sheet would do the job.
Roster imports forgets simulator sessions
Crew names randomly deleted from past flights
No more auto download from crew web portal
No more crew names even though published on roster we feed in.
Synchronisation stalls after roster pdf import.
App was great two years ago. Now feels more like a good xl sheet would do the job.
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Response from developer
Dear Pilot, Thanks for taking the time to share your detailed feedback—we're sorry to hear about your experience. We understand how frustrating these issues must be, and we're actively working to improve stability and restore the features you mentioned. If you're open to it, please reach out to us via email with details or samples so we can investigate the specific problems and address them directly. Your input is invaluable in helping us improve. We hope to earn back your trust. #crewlounge
Pilot Dany verron
ATPL
Response from developer
Dear Carla, Thanks for your review! We'd love to hear how we can improve your experience and make it a 5-star one. Feel free to share your suggestions with us! #crewlounge
They are not as good as before
They have made so many changes that they are not what they used to be. They are completely awful. They were very prompt in resolving your problems. Now, they don’t even respond to emails anymore.
Less and less
Less and less seems to be usable
Perfect
Just Perfect the interface and the way to log
