Complete Failure
Something happened about 2 years ago. I am at my third airline, all have used different interfaces. I was able to import my trips for almost 2 months then summer of 2024 it just…stopped. Mid-trip and I couldn’t sync updated data. With no notice they “suspended all imports.” No apology. No help. They have never re-implemented the feature. The only ‘solution’ was to curtly inform me they just decided to stop and will never reinstate it, and for my troubles they would prorate my 5 year software license (but only if I canceled abs therefore lost my ability to continue logging). Still upsets me to this day.
I am still using the app out of spite because I have some months left on the license, but after the end of this year it expires and I am not renewing. It is arduous to manually create every pilot profile, every tail number, manually create every flight, add the OOOI times. The app doesn’t remember pairing numbers when I build a return leg. Frequently saves my local times as Zulu times, but not for every OOOI block. The ACARS capture never works anymore. I take a picture which has the times very clear but it always fails “no IN time” or some nonense even though OOOI is all there. Manual roster import has never worked. I have tried logging in via their API screen. I have tried screenshots of my trip sheets. I have tried PDF imports via the manual tab. Always hangs at 75% and “no flights found.” I don’t know how much clearer the trip sheet could be. It literally has times, flight numbers, city pairs, etc.
The whole point of paying, was to make this simple and automated. It is not. It is tedious. Erroneous. Constantly have to correct the app’s incorrect info. If the app was free, it wouldn’t be a big deal. But the broken features, removal of features, and the “oh well it sucks to be you” attitude from this company is maddening. All around the time Aviobook acquired PILOTLOG.
Won’t open on my phone
Good
Response from developer
Dear Pilot, Thanks for your feedback. We’re always looking for ways to simplify the experience and make the app more user-friendly. If you have specific suggestions on what feels too complex, we’d love to hear them! #crewlounge
Works well
Excellent app for your logbook
ADS B function to log your flights is very useful, quick to use. I can only recommend Pilotlog
Response from developer
Dear pilot, Thank you for your kind words, much appreciated //Dries@CrewLounge
Initially great, but not anymore
Response from developer
Dear James, Thank you for your review. Would it be possible to reach out to us via support@crewlounge.aero so we can look into the issue, if you have not done so yet. As we're not affiliated with airlines or suppliers of roster software, an update can cause issues on our interfaces as we're not informed when these take place. When pilots report those problems to us, we investigate and can -in most cases- resolve the problem and ensure the interface works again correctly. Take care & fly safe! //Dries@CrewLounge
Excellent App, works brilliantly
Response from developer
Dear pilot, Thank you for your kind words, much appreciated! Take care & fly safe! //Dries@CrewLounge
Roster download broken again
Now, every couple of months the roster download stops working, and they seem to have no idea how to fix it.
More and more features are removed, recently the crew names are no longer included in the download (when it works). They blame GDPR for this but no other app has this issue and it’s a legal requirement to include the PIC name so I have to manually enter it anyway.
In the end, I have to enter so much manually I’m better off with the old classic paper logbook.
Fantastic free version
Best ever
Thank you for your continues support and for building an amazing pilot log system.
Best logbook
Terrible
I’ve been using the app since April 2023, this week they decided to block my access due to some security issue I didn’t understand, forcing me to request account reactivation. I lost access, and after 24 hours it was restored… and guess what? All my entries were scrambled, the ones I had logged were missing, and worst of all NONE of my 2024 flights were there! That’s right, THEY LOST ALL MY 2024 LOGS. Unbelievable. Even after dozens of emails with support, NOBODY was able to fix it. I stopped using the app and decided to leave this warning for you guys. Be aware about it before buy this service. It can happen to you as well.
Great
Response from developer
Dear Pilot, It's great to hear that you're enjoying our product. happy flying! Dries@CrewLounge
Very buggy
Roster imports forgets simulator sessions
Crew names randomly deleted from past flights
No more auto download from crew web portal
No more crew names even though published on roster we feed in.
Synchronisation stalls after roster pdf import.
App was great two years ago. Now feels more like a good xl sheet would do the job.
Response from developer
Dear Pilot, Thanks for taking the time to share your detailed feedback—we're sorry to hear about your experience. We understand how frustrating these issues must be, and we're actively working to improve stability and restore the features you mentioned. If you're open to it, please reach out to us via email with details or samples so we can investigate the specific problems and address them directly. Your input is invaluable in helping us improve. We hope to earn back your trust. #crewlounge
Pilot Dany verron
Response from developer
Dear Carla, Thanks for your review! We'd love to hear how we can improve your experience and make it a 5-star one. Feel free to share your suggestions with us! #crewlounge
