Paid for the Subscription, Now the App Features No Longer Work and My Entire Collection Disappeared
I really wanted to love this app, especially as a Disney pin collector, but I am currently very disappointed with my experience.
I purchased the annual subscription ($39.99) and uploaded my entire pin collection. At the end of June/beginning of July, my collection completely disappeared from the app. Around the same time, the scan feature stopped working, and every pin I try to scan returns “No matches found,” regardless of lighting, background, or pin type. The Explorer/search feature is also no longer working and returns “No pins found.”
I have updated the app, deleted and reinstalled it multiple times, and contacted support several times. Unfortunately, I have not received a response or a resolution yet.
I understand that technical issues happen, and I hope this can be resolved because this app has a lot of potential for collectors. However, as a paying subscriber, losing my collection data and being unable to use the main features of the app has been extremely frustrating.
I would appreciate communication from the support team and a solution to restore my collection and access the features I paid for.
I purchased the annual subscription ($39.99) and uploaded my entire pin collection. At the end of June/beginning of July, my collection completely disappeared from the app. Around the same time, the scan feature stopped working, and every pin I try to scan returns “No matches found,” regardless of lighting, background, or pin type. The Explorer/search feature is also no longer working and returns “No pins found.”
I have updated the app, deleted and reinstalled it multiple times, and contacted support several times. Unfortunately, I have not received a response or a resolution yet.
I understand that technical issues happen, and I hope this can be resolved because this app has a lot of potential for collectors. However, as a paying subscriber, losing my collection data and being unable to use the main features of the app has been extremely frustrating.
I would appreciate communication from the support team and a solution to restore my collection and access the features I paid for.
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Best app
This app is perfect for pin traders! It helps me keep all my pins organized! it even lets you search pins so you can put them in your ISO which I love. If you guys haven’t downloaded this app you need to!! (:
Will not pay
The app looks like it would be a good resource. But I have no desire to pay for an app that does what I can do without it. I can already sort my pins without the app. I can already look up the value of pins without the app. I can already look up the upcoming pins without the app. So why would I pay for this service?
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Garbage
App is trash, scan a pin and it can’t even figure out a pin that matches. Scan a goofy and a mickey shows up. Scan a piglet and a Jessica rabbit shows up. Don’t waste your hard earned money on garbage, instead spend it on more pins at the resort. I had to put atleast 1 star but I would of put a -5 if possible
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App is not functional, support is non-responsive
The app itself appeared to work well from what I can tell. I was having issues with my account so I attempted to delete my account within the app. This proved to be a big mistake because the app is connected to your device, not a login or email. I am now not connected to their servers. I am unable to scan, search, or use any feature of the app. It says plainly I am unable to connect to the servers. This is likely related to bad cache or something tied to my phone. I have uninstalled the app, reset my phone, tried different WiFi, etc. nothing has worked. I became frustrated and reached out to support. No response. I have messaged the company on multiple social medial. No response. Frustrating since it appears to be on their end. Again, I liked the app prior to the inability to use it so I would really like it fixed.
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