Pincode by PhonePe User Reviews

Name: Pincode by PhonePe: Shop Fresh
Rating: 4.7 (62 reviews)

Pincode by PhonePe: Shop Fresh

PHONEPE PRIVATE LIMITED

🍔 Food & Drink

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Worst App never come through

I have never seen such app that don’t have a proper customer support team to call and interact immediately.

They server expired products and they will ask to share the picture, once we upload the picture then they say that it’s fresh and they don’t see any quality issue. We don’t even have an option to return the product and they are not at all responsible at the customer prospect.

This app is not at all suggested to anyone, they attract people by showing first 3 orders at Flat 125 off and they don’t get any thing to buy till we have the offer existing.

Never believe in their promotions as they want the customer to die by eating expired products served by their vendors.

Don’t even have minimum responsibility to get in touch with the customers who had issues.

Disgusting service and worst app to use.

Nelanti

2 years ago

Poor service | no response from service center

I ordered vegetables on October 5, 2025, and have yet to receive my order. Please understand that these are daily consumption items and cannot be delayed for a week. If your network is not reliable, I urge you to reconsider the viability of this app to prevent inconveniencing others. I am concerned that my money is being held without any action on your part, and the order has not been canceled. I would appreciate a prompt resolution to this matter.

After this review they have cancelled the order and refund my money.

Pls don’t use.

Neeraj messon

2 years ago

Stole money by giving small offers

*Simply they stole my money by attracting offers. DO NOT INSTALL OR USE THIS WORST PINCODE APP*

a worst app maintenance
1. I ordered product from one store and deducted money from my side
2. When the delivery time comes Pincode showing the status like your order is might be delayed. Then I wait until 12 hrs.
3. After that I called to the concern store which store is accepted my order. They simply saying that we are not receiving any orders from Pincode and kindly contact Pincode customer service.
4. So I raised the complaint to Pincode through customer service chat by saying that where is my order.
5. Then simply Pincode played one beautiful strategy. Simply the status was changed to order delivered and saying to me your order is successfully delivered and close the ticket from their side.
6. I wondered I did not received any package but Pincode customer service is saying like that.
7. Simply they stole my money by attracting offers. DO NOT INSTALL OR USE THIS WORST PINCODE APP

Hoshith

2 years ago

Response from developer

We are sorry to hear about your experience, Hoshith. Apologies for the delay in response. Please share the order ID with us at socialmedia@pincode.com. We will get this checked on priority. ∞SD

Worst service from pincode

As my experience and observations

When we order vegetables from PINCODE APP few of them were not good at it if raise any ticket with them their is no damaged product replacement or else no refund. Their response also too slow and my issue haven’t resolved yet.
Don’t buy any vegetables or Grocery products because if any damage then their is no refund or no replacement of the products.

Nani chetan

2 years ago

Response from developer

Hi, Chetan. Apologies for the delay in response. This is not the experience we want you to have. Please share your order details at socialmedia@pincode.com so that we can get this checked right away. ∞HG

Worst App

I placed an order for groceries at 9 am this morning to prepare lunch for some relatives, including paneer. The app indicated a delivery time of 11 am. However, by 11 am, the order had not arrived, and the app still showed it as "order accepted." After numerous calls to both the app's customer service and the store, a delivery boy was finally assigned at 4 pm.

After waiting for another 30-40 minutes, I called the delivery boy only to find out he claimed the order was canceled, despite the app showing it as packed. Even after further attempts to resolve the issue through the app's customer service and the store, the delivery boy refused to take the order.

Finally, after contacting the store directly and speaking with a helpful supervisor, my order was manually pushed through for delivery by another person, and I received it at 8:30 pm. This entire experience was extremely disappointing due to the inefficiencies and poor service of the PINCODE App. I would rate it as one star at best, and it deserves zero stars for the inconvenience caused.

Anandasam

2 years ago

Response from developer

Hi, Anandasam. Apologies for the delay in response. We are sorry to know about your experience and are actively working with our seller partners to curb such issues & provide a seamless experience. ∞HG

Order items missing no proper customer support

my order is not delivered completely… items are missing only 1 of each quantity was delivered… how can you be so irresponsible n there is no option to contact the support only raise a complaint where there is no response from support .. 24hrs to check on the issue ???? Seriously is this how it works after not delivering the complete order i need to wait further without having any updates… there is no option to reach out via call or live chat … very disappointing support

rajat devarakonfa

2 years ago

Response from developer

Hi, Rajat. Sorry for the delay in response. This is not the experience we want you to have. We apologize for the lack of customer support you've experienced. Please provide us with your order details, including the order number and your registered mobile number, at socialmedia@pincode.com. Our team will get back to you. ∞HG

No response

No customer care number taking amount not delivering and riders not picking up call after that in chat box if ask for refund they tell in 24 hours 72 hours but they not give simply fake commitment they give no customer care number

JONTysingh

2 years ago

Beware of this Fraud grocery delivery app.

I had an absolutely pathetic experience with the Pincode grocery delivery app. My order was marked as delivered, but I never received it. When I tried calling the store, no one answered my calls. To make matters worse, there's no customer support number available through the app. I'm not sure how to get my refund for the order. I actually downloaded this app because it is backed by PhonePe and saw the reviews with a 4.2 rating in stores. I'm not sure how this app got such high ratings. This is the worst experience I’ve ever had with a delivery service. Completely unreliable and unresponsive. Avoid this app at all costs!

nbadiganti

2 years ago

Response from developer

Hi, Sahil. Sorry for the delay in response. We apologize for the lack of customer support you've experienced. We understand that your order has been incorrectly marked as delivered on the app. Can you please share your registered mobile number along with the order ID and relevant details by writing to us at socialmedia@pincode.com? We'll check and assist you on priority. ∞HG

Fraud app

I have place a order after sometime time it is showing as delivered, then i called the delivery person he is telling i tried to call you but call was not connected so i delivered to someone, the app itself has no COD option and the how the delivery person could give to some other person without calling I didn’t got any call from him and he lied when i raised the complaint against this there is no proper response from the app seriously this is fraud app i lost my money. If there is any customer care number is there please provide.

Anu Bangalore

2 years ago

Response from developer

Hi, Anu. This is not the kind of experience we want you to have. Please write to us at socialmedia@pincode.com and share your registered mobile number, order ID and other relevant details. We will check and assist you further. ∞SA

Rotten vegetables

I ordered few items from them through my husband’s app and 1 item which I received was rotten and i went to help section where i waited 40 mins for a customer service to reply me and after that no resolution. I asked for a refund and they said they will look into it and will see what resolution they can come upto by asking the seller… i tell u it was such a hassle to get in touch with customer service and then no proper assistance were given …and money never came back to me.

shiv221

2 years ago

Response from developer

Hi, Shiv. We never intended to make you feel this way. Please share relevant ticket IDs with us so that we can check the details and assist you further. ∞SA

How bad could it be for an app in 2024

Nowhere near blinkit or swiggy. The address section is poorly thought. There is no way to pinpoint your exact location. They cancel the order and refund money out of the blue. Even if you do manage to place the order, they’ve got the wrong address and then support calls you and tells you that the order is cancelled. The app is just very very raw for something that’s present in the appstore in 2024

lazyrorschach

2 years ago

Response from developer

Hi. This is not the kind of experience we want you to have. Please write to us at socialmedia@pincode.com and share your registered mobile number, order ID and other relevant details. We will check and assist you further. ∞SA

Unable to place order

Since last three days I'm an unable to make payment, saying went wrong and redirecting to cart again. There is no Costumer care support so can't resolve issue and can't use app. Overall it is a good app but there is issue with checkout process. My friend also experienced the same issue. Kindly resolve the issue.

AshishRasal

2 years ago

Hidden Gem

Great app to order grocery items that you don’t need fast, the order comes from local stores so good for economy and discounts right now makes the entire Pincode app best in the market right now for grocery delivery. Almost all of my orders are delivered within an hour of placing so better than Bigbasket and prices and cashbacks are better than Zepto and Blinkit! This will pick up soon!

biryani_lover

2 years ago

Feedback options

There should be a feedback option in the app. For provide feedback for every feature in the app. For example as of now I do have couple of local brands and local stores in mind that I wish could have been on the app. But I cannot provide those names as suggestions, having this will eventually help pincode grow. Also the current selection I feel only caters to upper class. Because some these brands are very niche and their product pricing isn’t for masses

Adityabsahu

2 years ago

Worst support team, worst registered stores

This app service is a nothing but the disaster. The stores onboarded are pathetic and with no business ethics. I have placed 2 orders on this app of which one of the order got partially rejected as the store told me that the product is out of stock and it was still showing in stock. 2nd time, my entire order got rejected that too after an hour. This app provides you a cashback but when the order get rejected by the store, you will get the refund adjusted with that cashback, I mean what the hell? What should we do with the cashback money now?

Sumit T24

2 years ago

Horrible app and support.

The very first order I placed, ETA was given as 2 hours which further got delayed and after raising issue got delivered the next day. Even after that, wrong items were delivered. Raised an issue again with photos and everything, but only half of the refund was given. They keep resolving the ticket and saying that it’s adjusted against cashback. I am not a Phonepe user, I will never use this cashback. They want to force me to use Phonepe. I told them I don’t want any cashback and they can just take it all away and give me a proper refund. The support even claimed they called me and couldn’t get connected, which was another lie. Never using this again, Blinkit Zepto Instamart are much better, quicker, and hassle free.

-PoojaB-

3 years ago

Response from developer

Hi, Pooja. We understand that you did not have a perfect ordering experience with us, and we're here to address your refund-related concern. Please know that an active PhonePe account is needed to register and shop on Pincode. Also, all refunds are processed as per the T&C mentioned on the app, which is adjusted with the cashback awarded for your order. This cashback is awarded to your PhonePe Gift Card and can be used for recharges, bill payments, gold purchases and payments made to selected merchants on the app. Please share the ticket ID with us. We'll look into the details and assist you on priority. ∞SA

NEVER ORDER FROM THIS APP AGAIN

For 415/- order item, they charged 227/- as delivery fee Just be mindful here and check yourself once If a customer says he is having an issue with delivery charge, you are supposed to check with the seller and ask them why so much delivery charge (>50% of actual order) If the customer checked already with seller and the seller confirmed that there is no delivery charge laid on my order, then you should cross check who is eating up this delivery charge? Either you openly lie here and take up the delivery charge. You don’t call? You don’t have a support email? You don’t keep a connect between customer and seller? You don’t do care about above things because you are a money minded app support guy Rest assured this will be my last order and go away from this useless support app and pass the same through my ratings

MrGanesh

3 years ago

Response from developer

Hi, Ganesh. This is certainly not the experience we want you to have, and we're sorry for the overall experience you've had with us. Please contact us via the help section or share the order ID with us for immediate help. You can also write to us at: feedback@pincode.com for us to check the details and assist you on priority. ∞SA

A good alternative

In the times of two apps which provide food and grocery delivery, with errors of food not getting delivered, PhonePe has created a good ecosystem where everything is in one place. Neat interface, good cashbacks. Great integration between PhonePe and Pincode.

There is some scope for improvement, however, the reach is good with all local grocery stores being integrated, the small shops will survive the competition with Pincode.

Deepayan88

3 years ago

Response from developer

Hi, Deepayan. Thank you for your positive feedback and giving us a 5-star rating. We're committed to making improvements so that your ordering experience becomes smooth and hassle-free. Keep ordering from Pincode. ∞SA 😊

No response from store or support

Even though food is cheap from other platforms, it is of no use if it is not getting delivered. I ordered around 8:20 pm but store has not yet accepted the order till 10:25 pm. Raised ticket but no response from the support. I am not able to cancel the order also as app is giving the error. Biggest problem is communication gap. If I know what is happening then also it is fine but here after placing order you can’t do anything not even cancel the order. Money got stuck.

demor4u

3 years ago

Limited product catalogue and average UX

Very few products are available. I wanted to order crocin tablet and the search result returned everything except medicines. Fresh veggies and fruits are not available. Overall not a great experience yet, although the ondc operated model sounds promising. I am sure the team will work on user feedback to make the app better. Look forward to better versions in the future. My best wishes to the Pincode team.

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