App never works
The app is ridiculously slow, including logging in, and it frequently times out trying to do things. For yet another attempt to use care on demand, I have given up after an hour. This is the 4th time this year I have attempted to use it and given up … and I work in IT. Yesterday I attempted to change my primary care provider to also give up in frustration because it is not possible in the app despite it indicating otherwise. This app should be delisted for the simple fact this app seldom, if ever, works.
Show more
Response from developer
Hello, we are sorry you are experiencing difficulties with accessing the PineApp. Please provide us with your full name and email on file to, myBaptistHealth@baptisthealth.net. If you prefer to speak with a representative, please call 866-692-1500. Thank you.
Using PineApp
After signing in, you have to retrieve a verification code. But finding my way back to the screen where the code must be entered is more often than not an exercise in futility, and I end up just giving up in frustration!
Excelente
Gracias
Slow as …
This app is so poorly developed, that there’s probably no way to fix it. They should just scrap it and start from scratch. The only reason to use it — because they don’t provide an alternative. It is so painfully slow with tons of useless auths and ui elements!
My ER Emergency
The doctors and nurses took care of me as fast as they could. Very caring and profesional. I’m so grateful.
Felicitaciones
El Sr. Arturo es magnífico y eficiente funcionario, atiende rápido y muy bien.
Deberían subirle el salario y hacerle un reconocimiento especial.
Muchas gracias…
Deberían subirle el salario y hacerle un reconocimiento especial.
Muchas gracias…
Aún a la espera
Cardiac Calcium Score Result
Great Review
Convenient and easy to use app.
Answers at your finger tips
So happy to find this app. Answers
Needs upgrade/improvement
This app is very slow and cumbersome. To find documentation and test results is awful. When you get an email or instruction on where to find it, the areas you are sent to aren’t the same labels. It takes a long time to open the documents and you’re instructed to come back later EVERY SINGLE TIME you try to do it with any document.
When you are asked to confirm your appointment, the system keeps sending you emails to confirm even though you already have.
When you are asked to confirm your appointment, the system keeps sending you emails to confirm even though you already have.
Show more
Response from developer
Hello, we're sorry to hear you're having trouble with the PineApp. We'd like the opportunity to learn more and assist you. Please email us at myBaptistHealth@baptisthealth.net or call us at 866-692-1500. Thank you.
Ana Taylor
Excellent! Easy to navigate
Fracaso
Cardiac Calcium Score Result
App
App over all good but sometimes it won’t let you open some items
Palmetto Bay urgent care
Excellent
Difficult to maneuver
In my bevy of apps, both healthcare and insurance, the PineApp is the hardest to navigate, the least informative , and the slowest to respond.
Exelente
La mejor atención
Great app!
Sometimes it doesn’t work and I need to reinstall, but besides that, it is very helpful!
Shows you everything
This app is amazing. It’s very easy to use, shows you all your reports, and you can even see your images which is pretty cool!
Problems with app
Not all doctors are showing up in this app to make appointments and see canceled ones. We’re going to call the helpline to see if they can fix this issue.
Best Medical App for Patients
Fast, reliable and informative with test and doctor’s visit notes readily accessible.
