Only use if you want to be out money
I found out that it wasn’t telling me that my online check deposits through the app were failing right when depositing like it’s apparently supposed to. Also the bank doesn’t send out emails about failed deposits so you just don’t know and lose that money. I feel like it’s insanely irresponsible. I called customer support and they’re no help at all.
Show more
Cliches stupid app!
Just a bad app, seems to always be buggy.
NSF
Why don’t you notify me before the money is taken and why don’t you just take the money out of my savings account rather then to charge me!!!
App
I have had way to many problems with this app. I was unable to add billers and had to go ask for help at the branch. Even they were unable to add them so they had to call support, support couldn’t figure it out and they had to manually enter the billers in on the computer at the branch. Now when I go into pay bills to adjust an amount I sign in go to pay bills and I get the spinning wheel and after a lengthy wait the app just closes down and I’m back at my phones Home Screen. I have turned off and on my phone I’ve reset network settings I’ve deleted and reinstalled the app and still nothing. I called for technical support and after talking for almost 30 minutes the tech said everything is fine I don’t have a problem! But it still doesn’t work, he said I should delete the app and reinstall, already tried that but okay, I did it again and still it doesn’t work. He apologized and said sorry there’s nothing he can do. I’ve been trying to use the app anyway and today I got tired of not being able to use my app so I started a chat. It lasted almost 30 minutes again and I got the same answer everything is fine just delete and reinstall. I did it again and guess what? The definition of insanity is true, I keep being told to do the same thing over and over and somehow expecting a different result.
Show more
Easy
It’s so user friendly
Is fine when it works
App constantly locks up forcing me to reboot my phone. That’s when I can get into the app
Dependable
Reliable and efficient. Every time.
Hate it!
This app is terrible..80% of the time it won’t log in and you have to call customer support! This is when you have all the correct information. I know cuz I turn right to my computer and type the same thing.
Major issue
No way to trace source document in a deposit to the actual statement or online statement. This is a critical audit function and needs to be fixed.
Easy to use and works great!
I pay all my bills on this app using my phone. It is super easy and has been on time and accurate. Transferring funds between accounts is a snap, as is seeing activity, balances, etc. It has rarely been down. Love it.
Crash.. Anyone suprised?
Every single time I try to use this app it just crashes..
Great Service
I love the mobile deposit feature and the easy interface, including Apple Pay and external transfer. Amazing product!
Log out
I can only give 3 stars. This app is a great tool to monitor your accounts. But the latest update and with the ability to get a "quick balance" it will log you out for security reasons. Great! That's perfectly fine, but let me log back in! It will not bring the login screen up or allow you to reset the app without shutting off your phone. That needs to be fixed.
Show more
WORTHLESS
Hey once again this app should receive zero stars. Even though the new update came out and was supposed to fix the bugs. Here i am trying to look and work with MY money and the application keeps saying a system error occurred then they want me to call that number to speak to some rag head that doesnt speak english. Good job pinnacle bank. You prevent me from getting to my own money on my phone i can go to a bank that has functioning services. Just thought i would warn future customers that this bank has many problems besides this app NEVER working. Maybe you should have helped with this problem and i wouldn't have to warn people. Take this seriously!
Show more
Worthless
Everytime I try and login, the app asks me a thousand different security questions that I've never set up... For example, "what street did your best friend live on? What was the ciry of your vacation home?" Questions that don't even make any sense. Very frustrating. I'd give this app zero stars if I could.
Show more
Won't work with data
It works fine when I'm connected to wifi.....but when I try using it when no wifi connection is available, it says my data for it is shut off. I go to turn it on....and there is no option to turn it on. It worked perfectly fine before I updated it.
broken app
Since the update this app will not work!! fix ASAP!!!
Broken
New update doesn't work way to break it guys!
Upset
Yesterday I could log in on my mobile and today it says my device is not supported and to update the app. There's nothing that will let me update!
