Stopped working
I used to be able to connect to my panels; turn the blue light on and off; adjust light intensity. Now I get a white screen with the words “Platinum LED” and the logo and nothing else. What is going on?
Not working
The app is useless, please fix it
Not working with iPhone software update.
App no longer working
It doesn’t work. Doesn’t turn my device one
Downloaded the app. Doesn’t turn my LED panel on at all
Gotta revert this last update
This recent update has made it a lot more difficult to connect to the device and on top of that, the app is a lot less responsive and harder to use for no real reason at all. I use the app for maybe 15 seconds a day to just get my device turned on so there’s really no reason to change everything up and to break everything. On top of that, I feel like the UI looks a lot worse than the old one which makes it even less worth it to change it. Reminds me of an old 2010 app at this point. I’ll be happy to change my review if we can get this fixed.
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updated review -recent update turns off when changing setting, now fixed
previously, panel would turn off as soon as setting was adjusted. but i found out if you run the setting first, then change red light or infrared, panel does not turn off. you can also change time quickly by using timer then adding or subtracting minutes. i’m able to use red light routine like i used to. happy with it now.
previous: with recent update when changing custom mode setting, it turns off. so if one wants to change percentage of red or nir device needs to turn off and on each time. older version is much better.
previous: with recent update when changing custom mode setting, it turns off. so if one wants to change percentage of red or nir device needs to turn off and on each time. older version is much better.
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Broke
The latest update broke the custom mode, it’s stuck at 50%
Horrible app update
PLEASE fix the app so the NIR does not come on while adjusting the percentage! With my blackout safety eyewear on I cannot see to adjust the percentage, so my eyewear has to be off. So every time I adjust it, I get NIR exposure to my eyes. NOT SAFE! Others have complained of this problem. Please fix this issue!!!
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Horrible app update
PLEASE CHANGE BACK TO PREVIOUS APP!!! This one slides up and down on my screen, slides up and down when adjusting RL and NIR percentages. Sometimes when I hit run after putting my eye protection on, the app will go into another language and on a completely different screen. I have to remove my eyewear after adjusting them so no light comes through, just to get back to English and to the run screen again. Also when adjusting the RL and NIR percentages, the light comes on while adjusting! Not safe for the eyes with the NIR. I have to hit the back screen, then off, for it to turn off. For such a high end expensive device, this app, especially the new format, is TERRIBLE! App writers take note of all the terrible reviews.
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Update ruined the app
The most recent update was definitely a downgrade. They should have left it alone.
Fire the developers
The update is not usable
They made it worse
You have to wait for a logo sequence, then you have to click too many buttons to turn on the blue light and select your intensity levels.
recent update turns off when changing setting
with recent update when changing custom mode setting, it turns off. so if one wants to change percentage of red or nir device needs to turn off and on each time. older version is much better.
Gotta revert this last update
This recent update has made it a lot more difficult to connect to the device and on top of that, the app is a lot less responsive and harder to use for no real reason at all. I use the app for maybe 15 seconds a day to just get my device turned on so there’s really no reason to change everything up and to break everything. On top of that, I feel like the UI looks a lot worse than the old one which makes it even less worth it to change it. Reminds me of an old 2010 app at this point. I’ll be happy to change my review if we can get this fixed.
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App Update
After the update I am unable to access my unit. I contacted support and they have no idea. My wife’s phone was not updated and it still works as normal. I am unable to use custom settings either?
Update not good
Please change back the display.. the device doesn’t connect to my panels anymore and the orientation changed on my display from landscape to portrait. Please fix the recent update issues ASAP. Has interfered with daily appointments.
Lots of glitches
App needs more improvements. Timer disappears when you touch it. No way to get it back. Add shortcuts that show that info which light are on and power. Start working on making it better. This is half backed app.
Great, does what it’s supposed to
Works amazing
Doesn't connect
App does not connect to my panel
Good but request some changes
When I try and adjust the relative intensity of the red versus near IR lights, it always turns the lights on. Please let me adjust the levels independently of turning the lights on, so I don’t have to worry about hiding my eyes.
