Terrible and broken
This app has so many issues but whats the one fundamental thing you’d expect it to be able to do: change your spa temperature. It cant even do that.
If you try to select the temperature, it just defaults to 106. I’ve found that I can set at 80 but anything other than 80 goes to 106. The app is totally broken.
If you try to select the temperature, it just defaults to 106. I’ve found that I can set at 80 but anything other than 80 goes to 106. The app is totally broken.
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So so
The app is nice when it works. Basic but gets the job done. The gateway constantly knocks off the WiFi. Unplug it for a few seconds and plug it back in and I am back to working. I do wish they would add some sort of chemical reading within the system. That would add that touch that is needed. Also, more than hints the basic notifications would be nice but again, it does what it supposed to when it works.
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This app needs a lot of work
There is so much not to like about this app I don’t know where to start. There is significant latentcy when interacting with the hot tub controls. The scheduling section is unreliable—it always forces the temperature range to “low” limiting the temperature you can select until you reset the range to high. The temperature range shouldn’t change unless I do it. The rest, ready in rest, and ready modes are SO clunky and confusing. The app doesn’t even update the time with the internet. Also,after a power failure the time won’t update throwing the entire schedule off. This app needs a complete overhaul.
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Bad
I am writing to formally complain about the WiFi module I purchased from you for over £300.
Unfortunately, the product has proven to be barely fit for purpose. It frequently fails to connect and is unreliable the majority of the time, which makes it extremely frustrating to use and not what I would reasonably expect from a product at this price point.
To make matters worse, I have now been informed that you intend to introduce or require a subscription fee to continue using the service. At no point was any ongoing subscription or recurring charge mentioned at the time of purchase. Had this been made clear, I would not have proceeded with the purchase.
Introducing a subscription after customers have already paid a significant amount for the hardware feels extremely misleading and unfair. Customers have already invested a substantial amount of money in the module and are now effectively being held to ransom in order to continue using a product they have already paid for.
Given the poor performance of the device and the unexpected introduction of subscription charges, I consider the product not fit for purpose.
I would appreciate your response outlining how you intend to resolve this matter.
Unfortunately, the product has proven to be barely fit for purpose. It frequently fails to connect and is unreliable the majority of the time, which makes it extremely frustrating to use and not what I would reasonably expect from a product at this price point.
To make matters worse, I have now been informed that you intend to introduce or require a subscription fee to continue using the service. At no point was any ongoing subscription or recurring charge mentioned at the time of purchase. Had this been made clear, I would not have proceeded with the purchase.
Introducing a subscription after customers have already paid a significant amount for the hardware feels extremely misleading and unfair. Customers have already invested a substantial amount of money in the module and are now effectively being held to ransom in order to continue using a product they have already paid for.
Given the poor performance of the device and the unexpected introduction of subscription charges, I consider the product not fit for purpose.
I would appreciate your response outlining how you intend to resolve this matter.
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Schedules no longer work
After the app update, my preset schedules no longer kick in. My spa just heats all day long through peak electricity period. Please send out an update.
