App is ok, wifi hub+module is unreliable - GET A SMART SWITCH!
At first the connection to my wifi module was mostly reliable, but that quickly turned to being unresponsive 100% of the time. A modern genius recommended a fix that I want to make sure I share with you all: connect your balboa hub to a smart switch, like a simple kasa $5 smart switch. When you can’t connect to your hot tub, go toggle the power on and off on the smart switch and you’ll be able to connect again. Without this genius work around my WiFi module would be useless. I’m so grateful to the person that shared this advice. So, I want to continue to share it. Balboa could easily release a firmware upgrade where if their hub detects a lack of connection for some period of time then it just self-reboots. Or, you know, fix the root cause. But until then, this work around is amazing and you should use it if you’re experiencing the same issues.
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Ça ne fonctionne pas. Je ne recommande pas du tout ce système
Mauvais
Controls
Poor. Temp set doesn't hold, jets don't come on on one side, app disconnects. Ugh
Not enjoying it!
Keeps going off line and the app doesn’t easily sync to the hot tub, I get different readings. I need to check manually which kind of defeats the purpose of the app!
Doesn’t Work
Disconnects after a few hours. Have to unplug the control unit to reconnect. Ugh. Such an expensive spa to not even have reliable connectivity to it.
Can’t schedule Heating
The only reason I’d want this app is to schedule heat times. But every time I attempt to do so it asks to set the time zone and when I do, it bugs out.
If timezone is so important, then why cant I set it up in settings. It only allows you to do so from the schedule set up. Plus the time is already set! WTF.
If timezone is so important, then why cant I set it up in settings. It only allows you to do so from the schedule set up. Plus the time is already set! WTF.
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Just so frustrating
I have never been able to get this app to work since we got it. Finally spoke to someone and got it working connected for a split second then when i tried to do something on the app it went offline. Whatever “fix” they said they did has made it worse in my opinion
Langue
Utilisation en FRANCE mais tout n est pas traduit
Works half the time, not even
Why can’t I set the temperature 80% of the time. This defeats the point of the app. “Read may take 1 minute” but it never comes back.
More offline then online
The app is good when it’s working. Spends more time offline then on line
Disappointing
The app is very glitchy, constantly changes the schedules and programs and does not function well. It has to be monitored daily, which defeats the purpose of having schedules programmed for consistent use.
Not fit for purpose
Updated the spa console but the app hasn’t updated and therefore the scheduling isn’t working. Complete waste of time.
Garbage
Full of bugs. Limited functionality. Developers don’t put any work into improving. I’ve been looking for an alternative system. It’s that bad.
App is not updating settings or keeping time correct
The app will not update my temperature settings or update the time
MAJ
Jamais de mise à jour qui fonctionne … au prix du spa il serai bien de mettre une application digne de ce nom
BUGGY & UNRELIABLE
This thing disconnects at least daily. Frequently requires logging back in with no apparent reason. Most recent firmware update on my spa has completely broken the functionality. The reviews on this app and the remote functionality it intended to enable in the spa has been troublesome for many for years - really no excuse for making no meaningful improvements after this much time.
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Horrible
Slow, no local connectivity. I’m sure they will eventually lock everything behind a paywall. Why do I need to connect to the cloud to check my tub? Answer : I don’t. As for dealer/service monitoring there are other less lazy ways to do this. Once warranty is up I will DIY a local solution!
Nul
Celle-ci est tout le temps en train de faire des mises à jour une lenteur énorme de plus ne marche pas tout le temps, je suis vraiment déçu
BE AWARE!! Keeps going offline
This keeps going offline. It’s not like I paid little money for the device. Something this expensive should be working seamlessly. I have powered off the system so many times and reset my modem and it still does not connect. I think I’d like a refund!!!
Manque de développement design/fiabilité
L’application est en soit très pratique pour piloter son jacuzzi à distance (lors de vacances par exemple). Même au quotidien, les alertes sont pratiques.
En revanche … design vraiment basique pour 2026, ce qui est un détail mais nos outils permettent de faire mieux.
Le plus gros point noir est la fiabilité est vraiment mauvaise. On doit changer 4-5 fois la température depuis l’application pour qu’elle soit réellement appliquée sur le jacuzzi. Ou sinon soucis de communication tout court.
De plus, c’est dommage que l’application ne soit pas compatible avec Alexa contrairement à ce qu’on voit sur certains sites.
En revanche … design vraiment basique pour 2026, ce qui est un détail mais nos outils permettent de faire mieux.
Le plus gros point noir est la fiabilité est vraiment mauvaise. On doit changer 4-5 fois la température depuis l’application pour qu’elle soit réellement appliquée sur le jacuzzi. Ou sinon soucis de communication tout court.
De plus, c’est dommage que l’application ne soit pas compatible avec Alexa contrairement à ce qu’on voit sur certains sites.
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