Works when the server is up
There are too many times that the server has issues and I can’t get the system to accept an update I make. I have confirmed with other users that they experience the same issues when I am experiencing mine. I’m not sure what their issue is.
Terrible and broken
This app has so many issues but whats the one fundamental thing you’d expect it to be able to do: change your spa temperature. It cant even do that.
If you try to select the temperature, it just defaults to 106. I’ve found that I can set at 80 but anything other than 80 goes to 106. The app is totally broken.
If you try to select the temperature, it just defaults to 106. I’ve found that I can set at 80 but anything other than 80 goes to 106. The app is totally broken.
Show more
So so
The app is nice when it works. Basic but gets the job done. The gateway constantly knocks off the WiFi. Unplug it for a few seconds and plug it back in and I am back to working. I do wish they would add some sort of chemical reading within the system. That would add that touch that is needed. Also, more than hints the basic notifications would be nice but again, it does what it supposed to when it works.
Show more
This app needs a lot of work
There is so much not to like about this app I don’t know where to start. There is significant latentcy when interacting with the hot tub controls. The scheduling section is unreliable—it always forces the temperature range to “low” limiting the temperature you can select until you reset the range to high. The temperature range shouldn’t change unless I do it. The rest, ready in rest, and ready modes are SO clunky and confusing. The app doesn’t even update the time with the internet. Also,after a power failure the time won’t update throwing the entire schedule off. This app needs a complete overhaul.
Show more
Bad
I am writing to formally complain about the WiFi module I purchased from you for over £300.
Unfortunately, the product has proven to be barely fit for purpose. It frequently fails to connect and is unreliable the majority of the time, which makes it extremely frustrating to use and not what I would reasonably expect from a product at this price point.
To make matters worse, I have now been informed that you intend to introduce or require a subscription fee to continue using the service. At no point was any ongoing subscription or recurring charge mentioned at the time of purchase. Had this been made clear, I would not have proceeded with the purchase.
Introducing a subscription after customers have already paid a significant amount for the hardware feels extremely misleading and unfair. Customers have already invested a substantial amount of money in the module and are now effectively being held to ransom in order to continue using a product they have already paid for.
Given the poor performance of the device and the unexpected introduction of subscription charges, I consider the product not fit for purpose.
I would appreciate your response outlining how you intend to resolve this matter.
Unfortunately, the product has proven to be barely fit for purpose. It frequently fails to connect and is unreliable the majority of the time, which makes it extremely frustrating to use and not what I would reasonably expect from a product at this price point.
To make matters worse, I have now been informed that you intend to introduce or require a subscription fee to continue using the service. At no point was any ongoing subscription or recurring charge mentioned at the time of purchase. Had this been made clear, I would not have proceeded with the purchase.
Introducing a subscription after customers have already paid a significant amount for the hardware feels extremely misleading and unfair. Customers have already invested a substantial amount of money in the module and are now effectively being held to ransom in order to continue using a product they have already paid for.
Given the poor performance of the device and the unexpected introduction of subscription charges, I consider the product not fit for purpose.
I would appreciate your response outlining how you intend to resolve this matter.
Show more
Schedules no longer work
After the app update, my preset schedules no longer kick in. My spa just heats all day long through peak electricity period. Please send out an update.
Poor communication from app developers
This is a rudimentary app at best, but if all the features actually worked it would be sufficient for most users. Yet the app is plagued by feature outages and bug — worse yet there is no communication with users from Balboa about timelines or roadmaps for app improvements. Good thing for them we are stuck with no other simple alternatives.
Show more
Intermittent Fun
When it works, it’s awesome! Many times singers features work but others won’t.
Also need to bed able to turn schedules on and off rather than deleting and re entering every time I want to change operation
Also need to bed able to turn schedules on and off rather than deleting and re entering every time I want to change operation
Unreliable and buggy
App response is horrible. Moving it from rest to ready sometimes almost impossible. Sometimes I will change water temperature and it will not take and move backwards. Poorly designed app that works less than half the time
Unreliable controls
It’s pretty good, but oftentimes the app doesn’t reflect the settings you select, so you can’t tell if the spa accepted the command or not. But the website says it’s connected and all good.
Completely unreliable
I’ve used this app for almost 2 years and it is unreliable. It works sometimes. I had high hopes for the new upgrade, but things seem to be worse than they were before. I have the gateway, so maybe that has a lot to do with it. But it is super frustrating. Half of the time I have to go walk out to the hot tub to use the controller there because the app is so unreliable. I push buttons on the app sometimes it controls the hot tub, but you wouldn’t know it on the app sometimes nothing happens at all. Of all the apps on my iPhone, this is the most frustrating one
Show more
Useless
This app is as flakey as it gets. Open the app press a button and keep your fingers crossed as the chances are high that it won’t work. Set time…no, turn on pumps ….no. The list goes on. Don’t bother looking for the Alexa skill to get it to work, it doesn’t exist.
If you need help from Balboa good luck they don’t respond.
If you need help from Balboa good luck they don’t respond.
Show more
Never works correctly
The time never stays set, updating info rarely stays, hardly lets me adjust temp, which is the only reason why I paid extra for the WiFi box through my spa store. Why aren’t these problems getting fixed that are in the reviews?
Swim Spa
The App. Is buggy, hoping the update this coming week fixes it?The App continues to not hold a desired temperature when entered? Hopefully I will hear from customer service.
Poor App
This app is poorly written and has not been tested. The actual temperature does not display correctly with the app. It shows 1… degrees c. This should be an easy fix. Please fix.
Glitchy and will disconnect
Tirade says it all. You set the heat to desired temp and drops back down to what it was. Sometimes shows the controls off when they are on.
Bad
It doesn’t work!
More features needed
Update pushed out and now my temp range is locked to LOW. So I can’t set my temp above 99 no matter what I try. Furious.
It disconnects all the time please make it more stable.
Also we need more features for this to be a smart app! I want to be able to actually schedule the times for my spa lights to go on and off. This should already BE a feature. Please make it happen.
It disconnects all the time please make it more stable.
Also we need more features for this to be a smart app! I want to be able to actually schedule the times for my spa lights to go on and off. This should already BE a feature. Please make it happen.
Show more
It ok but could be a lot better
This app and its control over my 10 month old spa has been ok at best. Most of the time it won’t accept the command given. I was expecting more than what I get from this app.
Looks great, but nearly unusable
We purchased a new spa a couple of years ago, located a fair distance from our house, so I’d been eager to get this product for some time. After finally deciding to buy, it took over a month to arrive, but I was still excited. Installation and setup were simple, and I was immediately impressed by the app’s clean interface and intuitive design — credit where it’s due.
Unfortunately, the experience went downhill quickly after that. At first, I assumed something wasn’t connected properly because none of the controls seemed to respond. Every change I made displayed an “updating” banner for a few seconds and then… nothing. Restarting the app didn’t help. Sometimes, after setting it aside and checking later, I’d find that the changes eventually went through.
When I called the tech support team, they were polite and helpful, but their explanation was discouraging — apparently, the servers are so slow that it can take up to two minutes for each adjustment to register, which they said is “standard.” In practice, that delay makes several features, like adjusting the lights, nearly unusable since the system cycles through each level before turning off.
At this point, I’ve figured out that if I tap the temperature setting and walk away, it eventually updates, but for a $400 device, that’s far from satisfying. Support did mention that a server upgrade is planned to improve performance, and I sincerely hope that happens soon.
Unfortunately, the experience went downhill quickly after that. At first, I assumed something wasn’t connected properly because none of the controls seemed to respond. Every change I made displayed an “updating” banner for a few seconds and then… nothing. Restarting the app didn’t help. Sometimes, after setting it aside and checking later, I’d find that the changes eventually went through.
When I called the tech support team, they were polite and helpful, but their explanation was discouraging — apparently, the servers are so slow that it can take up to two minutes for each adjustment to register, which they said is “standard.” In practice, that delay makes several features, like adjusting the lights, nearly unusable since the system cycles through each level before turning off.
At this point, I’ve figured out that if I tap the temperature setting and walk away, it eventually updates, but for a $400 device, that’s far from satisfying. Support did mention that a server upgrade is planned to improve performance, and I sincerely hope that happens soon.
Show more