Controls
Poor. Temp set doesn't hold, jets don't come on on one side, app disconnects. Ugh
Not enjoying it!
Keeps going off line and the app doesn’t easily sync to the hot tub, I get different readings. I need to check manually which kind of defeats the purpose of the app!
Doesn’t Work
Disconnects after a few hours. Have to unplug the control unit to reconnect. Ugh. Such an expensive spa to not even have reliable connectivity to it.
Can’t schedule Heating
The only reason I’d want this app is to schedule heat times. But every time I attempt to do so it asks to set the time zone and when I do, it bugs out.
If timezone is so important, then why cant I set it up in settings. It only allows you to do so from the schedule set up. Plus the time is already set! WTF.
If timezone is so important, then why cant I set it up in settings. It only allows you to do so from the schedule set up. Plus the time is already set! WTF.
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Just so frustrating
I have never been able to get this app to work since we got it. Finally spoke to someone and got it working connected for a split second then when i tried to do something on the app it went offline. Whatever “fix” they said they did has made it worse in my opinion
Works half the time, not even
Why can’t I set the temperature 80% of the time. This defeats the point of the app. “Read may take 1 minute” but it never comes back.
More offline then online
The app is good when it’s working. Spends more time offline then on line
Disappointing
The app is very glitchy, constantly changes the schedules and programs and does not function well. It has to be monitored daily, which defeats the purpose of having schedules programmed for consistent use.
Not fit for purpose
Updated the spa console but the app hasn’t updated and therefore the scheduling isn’t working. Complete waste of time.
Garbage
Full of bugs. Limited functionality. Developers don’t put any work into improving. I’ve been looking for an alternative system. It’s that bad.
App is not updating settings or keeping time correct
The app will not update my temperature settings or update the time
BUGGY & UNRELIABLE
This thing disconnects at least daily. Frequently requires logging back in with no apparent reason. Most recent firmware update on my spa has completely broken the functionality. The reviews on this app and the remote functionality it intended to enable in the spa has been troublesome for many for years - really no excuse for making no meaningful improvements after this much time.
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Horrible
Slow, no local connectivity. I’m sure they will eventually lock everything behind a paywall. Why do I need to connect to the cloud to check my tub? Answer : I don’t. As for dealer/service monitoring there are other less lazy ways to do this. Once warranty is up I will DIY a local solution!
BE AWARE!! Keeps going offline
This keeps going offline. It’s not like I paid little money for the device. Something this expensive should be working seamlessly. I have powered off the system so many times and reset my modem and it still does not connect. I think I’d like a refund!!!
Two main issues
Please fix these issues.
1) The app often says ‘Gateway Offline’ and doesn’t allow you to do anything. Resetting the home gateway usually fixes it.
2) I set up my desired temperature schedule, but the for some reason it resets the spa Temperature Range to ‘Low Range’ (99F max) whenever it sets a temperature lower than 100F or something. You can’t change the temperature range back on the display panel or when the gateway is offline. And who wants to have to keep changing a setting that shouldn’t be resetting in the first place? Fix it
1) The app often says ‘Gateway Offline’ and doesn’t allow you to do anything. Resetting the home gateway usually fixes it.
2) I set up my desired temperature schedule, but the for some reason it resets the spa Temperature Range to ‘Low Range’ (99F max) whenever it sets a temperature lower than 100F or something. You can’t change the temperature range back on the display panel or when the gateway is offline. And who wants to have to keep changing a setting that shouldn’t be resetting in the first place? Fix it
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What
Not being home I really can’t tell what’s going on
Barely works
There is only one thing I want to use this for. To change the temperature. Most the time it can’t find the hot tub so the app is useless. The similar reviews show everyone has the same experience.
Work only 25% of time
Professionally installed yet always having issues. With perfect wifi it won’t connect and so many time disappointed us to use our unit. Dont recommend it
A tub of cold water
It deserves zero stars. This app constantly disconnects from the WiFi. It is completely non-intuitive as you have to guess and backtrack how long it will take to get to desired temperature.
The last update made all errors and events disappear and it came back with latest update.
Constantly says too hot when the tub is ice cold; says too dry and have no idea what that means, says clean filter when it’s clean, the list goes on …..
The last update made all errors and events disappear and it came back with latest update.
Constantly says too hot when the tub is ice cold; says too dry and have no idea what that means, says clean filter when it’s clean, the list goes on …..
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Piece of junk
This thing goes out multiple times EVERY day. Connection is worthless. Wish someone would have warned me before I bought this garbage.
