App is not updating settings or keeping time correct
The app will not update my temperature settings or update the time
BUGGY & UNRELIABLE
This thing disconnects at least daily. Frequently requires logging back in with no apparent reason. Most recent firmware update on my spa has completely broken the functionality. The reviews on this app and the remote functionality it intended to enable in the spa has been troublesome for many for years - really no excuse for making no meaningful improvements after this much time.
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Horrible
Slow, no local connectivity. I’m sure they will eventually lock everything behind a paywall. Why do I need to connect to the cloud to check my tub? Answer : I don’t. As for dealer/service monitoring there are other less lazy ways to do this. Once warranty is up I will DIY a local solution!
BE AWARE!! Keeps going offline
This keeps going offline. It’s not like I paid little money for the device. Something this expensive should be working seamlessly. I have powered off the system so many times and reset my modem and it still does not connect. I think I’d like a refund!!!
Two main issues
Please fix these issues.
1) The app often says ‘Gateway Offline’ and doesn’t allow you to do anything. Resetting the home gateway usually fixes it.
2) I set up my desired temperature schedule, but the for some reason it resets the spa Temperature Range to ‘Low Range’ (99F max) whenever it sets a temperature lower than 100F or something. You can’t change the temperature range back on the display panel or when the gateway is offline. And who wants to have to keep changing a setting that shouldn’t be resetting in the first place? Fix it
1) The app often says ‘Gateway Offline’ and doesn’t allow you to do anything. Resetting the home gateway usually fixes it.
2) I set up my desired temperature schedule, but the for some reason it resets the spa Temperature Range to ‘Low Range’ (99F max) whenever it sets a temperature lower than 100F or something. You can’t change the temperature range back on the display panel or when the gateway is offline. And who wants to have to keep changing a setting that shouldn’t be resetting in the first place? Fix it
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What
Not being home I really can’t tell what’s going on
Barely works
There is only one thing I want to use this for. To change the temperature. Most the time it can’t find the hot tub so the app is useless. The similar reviews show everyone has the same experience.
Work only 25% of time
Professionally installed yet always having issues. With perfect wifi it won’t connect and so many time disappointed us to use our unit. Dont recommend it
A tub of cold water
It deserves zero stars. This app constantly disconnects from the WiFi. It is completely non-intuitive as you have to guess and backtrack how long it will take to get to desired temperature.
The last update made all errors and events disappear and it came back with latest update.
Constantly says too hot when the tub is ice cold; says too dry and have no idea what that means, says clean filter when it’s clean, the list goes on …..
The last update made all errors and events disappear and it came back with latest update.
Constantly says too hot when the tub is ice cold; says too dry and have no idea what that means, says clean filter when it’s clean, the list goes on …..
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Piece of junk
This thing goes out multiple times EVERY day. Connection is worthless. Wish someone would have warned me before I bought this garbage.
Absolute Garbage
This app constantly logs me out, constantly forgets my password, and constantly forces me to change my password. Otherwise, while I am not spending 15 minutes resetting my account every single time I use it, it does allow me to control my spa remotely. I hate this, it is garbage.
Works when it wants to
This product works sometimes, when it does I would give it a 3.7 but not today. No control of the spa tried 5 times. Why can’t it work as well as your furnace app
Poorly designed app
This app is clunky and just seems very 2005ish.
It wouldn’t let much for a decent app designer to make a hugely improved user experience.
It wouldn’t let much for a decent app designer to make a hugely improved user experience.
Ok, not great
With recent update temp shows in Celsius even though tub set to show Fahrenheit. Tried multiple resets to fix on both tub and phone. No change.
More frustrating is the number of times you get offline status. I installed an Alexa switch to reboot the relay but that only helps sometimes. Hard to reset the tub remotely. Better than nothing but not worthy of more than 3 stars
More frustrating is the number of times you get offline status. I installed an Alexa switch to reboot the relay but that only helps sometimes. Hard to reset the tub remotely. Better than nothing but not worthy of more than 3 stars
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off line more then connected
app is constantly off like. it is impossible to maintain a gateway connection for more then a few days or a week. This Makes the app worthless when your off premises and need to check on your spa for important status update, temperature checks and filter cycle changes. Hard to imagine how BalBoa can not get this right. Would be really nice to see more extensive functions like history graphs of key functions tempature, filter times, etc. similar to Pentair for pools
rr
rr
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Needs more server
The app takes forever to load information. It appears the server is overloaded, or the API is just ‘that bad.’ I would suggest hiring some competent client/server engineers to build a functioning product.
Impossible de se connecter
Depuis la dernière mise à jour, l’application a fonctionné une journée. Depuis, impossible de se connecter….
Low running costs
App works brilliantly if you want to run the tub using cheap rate electricity as you can set a schedule. You also get phone notifications now when the schedule runs so you can see what is going on. Savings means it pays for itself in less than a year.
Improvements
Been using CMS for 3 years, and I am impressed with the latest improvements. The functions seem to work faster. Thanks for continuing to make it better for us
Review
Unfortunately it’s offline often