Scam
Response from developer
Hi there, we’re very sorry to hear how upsetting this experience has felt. We understand how frustrating this kind of situation can be, and while every purchase on Playa requires explicit user consent, we always strive to keep our subscription terms clear and transparent and regret that it did not feel that way here. Please email support@playa.live with your account details and a short summary of what happened so our team can review the case carefully and assist you directly. If you would like to request a refund, we’ll be happy to help guide you through that process by email.
Très déçue
Response from developer
Hello, we are sorry for this experience and understand your disappointment regarding the language change after payment. Please contact support@playa.live with your account details so our team can investigate the situation and assist you.
Unnecessary and Very Poor Customer Service
Response from developer
Hi there, we’re sorry to hear about this experience, especially with the unexpected charge after your trial and the trouble accessing the app to manage your subscription. We also see that you reached out multiple times without getting a reply, which is not the experience we want anyone to have. Please email support@playa.live with your account details so our team can review both the billing and access issues directly, as that is the fastest path to resolution. We’re also continuing to make behind the scenes improvements to keep Playa more reliable and running smoothly.
Won’t cancel
Response from developer
Hi there, we’re sorry to hear this has felt so upsetting, especially when you were already dealing with something difficult and could not get clear help. We understand how frustrating it is when cancellation does not feel straightforward and communication seems missing. We always strive to keep our subscription terms clear and transparent, and we’re sorry if your experience with Playa did not feel that way. Please contact us at support@playa.live with your account details and a short note about what happened, and our team will review your case carefully and assist you.
So far I’m very impressed
Response from developer
Hi there, thank you for sharing this thoughtful review. We’re really glad to hear Playa has been helpful as you work through some personal issues, and it means a lot to know the app is making a positive difference for you. We appreciate you taking the time to let us know how it’s going so far. Your feedback truly matters to our team, and we’re grateful to be part of your journey.
Broken app
Response from developer
Hi there, we’re truly sorry to hear how upsetting this experience has felt, especially with the app not loading reliably, the subscription management feeling unclear, and not receiving a response when you reached out. We understand how frustrating this kind of situation can be, and while every purchase on Playa requires explicit user consent, we always strive to keep our subscription terms clear and transparent, and we regret that it did not feel that way here. If you are seeking a refund, our team will be happy to assist and guide you through the process. Please contact us again at support@playa.live with your account details and a brief summary of what happened so we can review the case carefully, and we’re also continuing to improve app reliability with ongoing fixes and updates.
Scam
Response from developer
Hi there, we’re sorry to hear this experience felt so upsetting, especially if canceling did not seem clear or straightforward. We always strive to keep our subscription terms clear and transparent, and we regret that your experience with Playa did not feel that way. Every purchase on Playa requires explicit user consent, and we’d appreciate the chance to review your situation carefully. Please reach out to support@playa.live with your account details and a short description of what happened, and our team will assist you further.
Misleading and very confusing app
Response from developer
Hi there, it sounds like you were charged for a 4 week plan but still found the course content locked, and you have also had trouble getting a useful response after emailing about cancellation. That is not the experience we want people to have with Playa. Please contact us at support@playa.live with your account details so our team can review both the access issue and your subscription status directly. That is the fastest path for us to investigate this properly and help with your case.
Scam! Error messages!
6/18 Another day goes by without a fix. I have asked for a refund.
6/21 still no resolution after daily reports by me of issue, app just gives error message and customer service will not issue a refund!
Response from developer
Hi there, we’re sorry you’ve been unable to access features after the app initially worked and that the follow-up with support has not yet given you clear next steps. That kind of access issue is something our team needs to investigate directly. Please email support@playa.live with your account details, as that is the fastest way for us to review your Playa case and check what is causing the error. We’re also continuing to improve app stability, and your report is helpful for that work.
Scam! Error messages!
6/18 Another day goes by without a fix. I have asked for a refund.
Charged me twice
Response from developer
Hi there, we're sorry to hear this has been your experience, and we understand how unsettling it can feel when charges aren't immediately clear. Every purchase on Playa requires explicit user consent, and we'd genuinely like to look into your specific situation. Please reach out to us at support@playa.live with the details of the charges, and our team will review everything carefully and assist you from there.
Absolute rubbish!!
Response from developer
Hi there, thanks for taking the time to share this, and we hear your frustration. The experience you're describing isn't what Playa is meant to feel like, and we'd like to understand what happened with your specific program. Please reach out to us at support@playa.live, and our team will take a closer look and help.
Underwhelming
Response from developer
Hi there, we’re sorry this felt underwhelming and that managing your membership was difficult. Your concern is completely valid, and we understand how frustrating billing issues can be. We always strive to keep our subscription terms clear and transparent, and we’re sorry if the experience did not feel that way. Every purchase on Playa requires explicit user consent, and if you contact support@playa.live with the details, our team can review your case carefully and assist you.
A very basic level
Do not throw your money for nothing.
Response from developer
Thanks for the honest feedback. We’re sorry the experience felt too surface-level and didn’t meet the expectations set elsewhere. Playa is designed as an AI coaching app for practicing conversations and building communication skills, not as therapy, and we clearly need to do a better job setting that expectation up front. If you’re open to it, please reach out at support@playa.live so we can learn more and improve.
Where are the report downloads?!
Response from developer
We’re sorry to hear that you didn’t receive the materials you expected after your purchase. We understand how frustrating that must feel. Please contact us at support@playa.live so we can check your purchase details, better understand what happened, and help you access the product you paid for.
Feels like it was built by a kid
Response from developer
Thanks for sharing this feedback. We’re sorry the experience felt clunky and not worth the price. Playa is designed specifically for guided conversation practice and coaching, so if navigation or the quality of the sessions got in the way, that’s on us. We’re actively improving the app experience, and your note is helpful. If you’re open to it, please contact us at support@playa.live with a bit more detail about what felt hardest to use so we can look into it directly and make this better.