Fake rating players ~ bad experience
Response from developer
Hi Nitesh, thank you for sharing your feedback. We will certainly look into this. Please write to us at contact@playo.co, and we’ll be happy to assist you further.
Feature Request : Payment tracker
1) Manually tick player if they've paid
2) If feasible add a paid ($) button or something of sorts in the game discussion chat which also updates the host's payment tracker.
Keep up the good work team !
Response from developer
Thank you for your review. Enjoy playing & keep supporting us :) Regarding your expenses settlement, the host and each player can mark themselves paid on the expenses section of the particular activity page. The payment logs are maintained on the same page for the host to track them. You could write to us at contact@playo.co with your contact details, and we will arrange a callback for you.
Request to add “no of hrs” filter
Response from developer
Thank you for your review. Enjoy playing & keep supporting us :) We will certainly look into the feedback you shared. If you have any other suggestions, you could write to us at contact@playo.co. We would love to hear from you!
App is not loading
Useful App but Experiencing Frequent Loading and Error Issues
I wish the app would stay simple and focus on working smoothly. Instead, it seems like more features are being added while the overall experience has become worse, even for basic and straightforward functions.
Response from developer
Dear Lucky, apologies for the inconvenience caused. We are unable to find any support ticket regarding your query. Kindly raise a Help & Support ticket through the app, and we will surely assist you.
Failure to setup Account
it can be improved for hosts
app should allow us to carry forward everything when we select rehost with only date should be asked. or do hosting with options such as repeated for complete week or complete month or only weekdays on same time. which will be good to have
Response from developer
Dear Kishore, kindly update the app to the latest version 5.0.2 and relaunch it to rehost the games, as with the latest update, it will ask you to fill in the date and time. Regarding the bulk game hosting, we will surely look into this, as feedback has been taken. Please write us at contact@playo.co and we will surely assist you further,
Terrible UX
Also please adjust the skill filter. It is kind of hard to find games when there is a long list of games. The problem is most of the hosts set the level open till the highest level. If I want to play with advance players only, the skill filter doesn’t help as it includes these games as well. If I select the skill levels as advanced and professional, I am expecting the filter to exclude the games with beginner, amateur and intermediate levels. Right now I have to scroll through this long list to find a game.
Response from developer
Dear Kunnummel, thank you for sharing the suggestion, and we will surely look into this. However, currently, if the host has not set any specific required skill set, the activity will reflect the host's skill set so that players can also rely on it and make a decision to join the game. If you have any further queries, please write us at contact@playo.co and we will surely assist you.
Can’t get started
It’s always dilemmatic waiting
I hope something you will definitely workaround for betterment of this, either penalty or incentive or something else to solve it out.
- Another Product Manager
Response from developer
Dear User, apologies for the inconvenience. We will surely look into the feedback shared by you. Feel free to write us at contact@playo.co and we will surely assist you further.
OTP not working
Playo the great booking app
Payment and booking confirmations are usually smooth, and most venues listed are reliable. The in-app chat and team management features make coordinating games easier too.
However, sometimes a few venues cancel or change timings at the last minute, and customer support responses can be a bit slow. Also, certain areas still have limited venue options.
Overall, Playo is one of the best platforms for sports enthusiasts looking to stay active, find games, and meet new players — especially useful for football, badminton, and cricket bookings
Response from developer
Thank you for your review. Enjoy playing & keep supporting us :) If you have any feedback or suggestions, you could write to us at contact@playo.co. We would love to hear from you!
Does not work
Response from developer
Hi, we are unable to fetch any ticket or mail from your end regarding the concern you're facing. Please write us at contact@playo.co so that we can check and assist you further.
Impossible to sign up
not intuitive to use.. most things difficult to find
(1) When you click on a game that you have organized, and some player has already been accepted by you, it still doesn’t show the players part of your game.. it may be there somewhere but it is for sure not easy to find.. I haven’t been able to find it after spending 5mins in the app and trying all possible ways I could think off
(2) now after playing with the player, struggling to find how to rate the player etc
(3) if you create multiple games to play on different dates, the app only shows one game, other games even though it says created successfully, are NOT visible.. crazy
Response from developer
Dear Tim, regarding point (1), we request that you kindly connect with us at contact@playo.co using your registered credentials so that we can assist you further. Regarding point (2), once an activity or game is completed, it moves to the Past section of your calendar. You can select the respective activity, and on the activity page, you will find the “Rate Players” option. Please note that ratings can be submitted within a 7-day window after the activity.
not intuitive to use.. most things difficult to find
(1) When you click on a game that you have organized, and some player has already been accepted by you, it still doesn’t show the players part of your game.. it may be there somewhere but it is for sure not easy to find.. I haven’t been able to find it after spending 5mins in the app and trying all possible ways I could think off
(2) now after playing with the player, struggling to find how to rate the player etc
Response from developer
Dear Tim, regarding point (1), we request that you kindly connect with us at contact@playo.co using your registered credentials so that we can assist you further. Regarding point (2), once an activity or game is completed, it moves to the Past section of your calendar. You can select the respective activity, and on the activity page, you will find the “Rate Players” option. Please note that ratings can be submitted within a 7-day window after the activity.
Need to push the - Rate players prompt
It will highly improve the quality of games and user experience.
Response from developer
Dear User, after your game is completed, a notification is sent under the Alerts tab, prompting you to rate your PlayPals. We kindly request you to check the Alerts section for the same. If you have any further queries or need assistance, please feel free to reach out to us at contact@playo.co, and we’ll be happy to assist you.
App not opening
Can’t Open App Anymore
Response from developer
Dear User, we sincerely apologize for the inconvenience caused. We have fixed the issue with the latest app version, i.e., 4.6.3 or 274. Kindly update the app and then try relaunching it. Feel free to let us know if you have any queries by writing to us at contact@playo.co, and we will surely assist you further.
Great App with One Frustrating Flaw
Response from developer
Dear Rajat, thank you for your review. Enjoy playing sports & keep supporting us :) Regarding revoking the participation from a game, please be informed that from a regular activity, the players can revoke or retire 30 minutes before the slot start time, and from a pay and join activity, two hours before the slot start time, the players can revoke or retire. We appreciate your feedback and will certainly take it into consideration for future improvements. If you have any feedback or suggestions, please contact us at contact@playo.co. We would love to hear from you!
