Really poor customer service
Best and worst app
However the scoring system is flawed, your reliability has too much of a factor, and you don’t get much of a boost for beating better players than you.
The AI - live chat is HORRIFIC. 2 times I’ve had issues and got no where. I ask for a human and don’t get anywhere.
This feature where you can turn private matches public needs BIG improvements: 1) I didn’t realise I’m paying for everyone and anyone who joins gets a free / cheap game. Why don’t I get money back??
2) if I’m paying for it, why am I playing against people with scores so much lower than me. If I’m paying why don’t I have control of who I play against.
I have raised both of these issues (scoring + turning a private matche to public) with the live chat and got no where. Just more frustration and anger. What makes it all worse is that I am an investor in this company.
Response from developer
Hi! We're sorry for the issues with the scoring system, AI support, and public match options. We take your feedback very seriously. 🙏 Please email us at hello@playtomic.io with the details so we can assist you directly. Thanks for letting us know! Best regards, Playtomic Team
Needs waiting lists for activities
Response from developer
Hi! Thanks for your comment and for sharing your thoughts! We’re always looking to make the app better, and your suggestion about waiting lists really helps. 👏🏼 If you have more ideas or need anything, feel free to contact us via the support chat in the app. We’re here to help! Best, The Playtomic Team
Die beste Padel App! 🤝
Response from developer
Hallo! Vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Ihnen die Playtomic-App gefällt.😊 Ihr Feedback motiviert uns, uns weiterhin zu verbessern. Wenn Sie Vorschläge haben oder Hilfe benötigen, schreiben Sie uns gerne über den Support-Chat in der App. Wir sind für Sie da, egal was Sie brauchen! Nochmals vielen Dank für Ihre Unterstützung 💪🏼 Mit freundlichen Grüßen, Das Playtomic-Team
