Nice
Response from developer
Hi there, Thank you so much for your kind words and 5-star review! We're glad to hear that PocketGuard has become a useful part of your budgeting routine and helps you better understand your spending. We truly appreciate your support and feedback!
Data sync is highly unreliable
I pay for this app, but have been able to rely on it very little. First it was an RBC sync issue, and once that finally got resolved (I think), now it’s BMO. The response from support is always the same:
“This is a known issue and our data provider's engineers are actively working on a resolution. I have also submitted your case to their team for further investigation.
Unfortunately, we don't have an estimated timeline for the fix just yet, but we will make sure to keep you updated as soon as there is any progress.”
I’m becoming increasingly impatient and very disappointed that this is what I’m paying for.
Response from developer
Hi there, We're truly sorry for your disappointing experience with PocketGuard. Unfortunately, not everything is within our or our data provider's control. We've recently learned that BMO has lost its certification for third-party data connections, meaning data aggregation is currently unavailable. We understand how frustrating this is, especially when you're paying for a service you can't fully use. We sincerely apologize for the inconvenience.
Charged me again even tho I cancelled my subscription
Response from developer
Hi there, We're sorry for the confusion and frustration. To clarify, you deleted your PocketGuard account, but your subscription was not canceled. Deleting an account does not automatically cancel an active subscription. During the account deletion process, we remind users to make sure their subscription has been canceled to avoid any future charges. We sincerely apologize for the inconvenience and appreciate your understanding.
CIBC Sync Still Broken
Response from developer
Hi there, We're truly sorry for the prolonged CIBC syncing issues. We understand how frustrating it is to be unable to rely on your bank connection for so long. Our data provider is aware of the issue and continues working toward a resolution. We sincerely apologize for the inconvenience and appreciate your patience and understanding.












