PocketRx User Reviews

What users say

Top reviews

Severely lacking

This app will not list the medications that are currently waiting for pick up or pending pick up. I get text messages that my prescription is ready, but I don’t know which one and it doesn’t tell me.

Awful app

Not user friendly, can’t find anywhere to confirm credit card details.
What is Novant using this poor app - no way older folks are fingering this out. really -Zero Stars

Led

It will not work for me and I really need this app

WAY Too Many Issues

This thing is just awful. I need to re-choose my pharmacy every time. Most times it won’t take my refill requests for some reason or another. I call the pharmacy and use their automated system, works 1st time.

Steve Passmore

This app really sucks it will not let me change password or let in after 100 try’s really sucks

All prescriptions ordered don’t go through!

I have had several times when I reordered 2 or 3 different prescriptions and only one gets ordered.
The app says 3 prescriptions are being sent to the pharmacy, but not all go through. Frustrating!

Disappointed now

I have loved the app. But the last couple of prescriptions I have ordered on this app didn’t get to my pharmacist at Michael’s RX corner in Lovington nm. So I have to call now and make sure they refill my prescription.

Rx deletion

Generally great app, but need to add the ability to remove old Rxs easily

Bobby D.

Convenient, friendly, I really could go on how great COMMUNITY PHARMACY has treated me and my family over the past 25 years. Highly recommend over any chain pharmacy, such as Walgreens, etc.

Needs work

This app needs work. It doesn’t seem to work with Apple passwords. I had to generate a password and from the password app, but that wasn’t sufficient. I had to add an additional special character to the generated password to be accepted. Then adding a medication was problematic. I entered the number wrong, but couldn’t easily find a way to correct it or delete it. I scanned the barcode next and this didn’t work either. It was rejected when it was submitted. I finally did find a way to modify the number and add a leading zero and remove a trailing zero. I hit the resubmit button and it displayed the same error. I backed out and tried again. This time it worked, but looked like I had submitted it twice. It needs work.
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Tracking

You’re unble to track when/if the meds are taken.

Site colors

The yellow color on this site makes it very hard to read, especially for older persons. I like to use this site to order my refills, but trying to see the words through the yellow makes it harder to change the RX# when needed.

Simple and Easy to Use, though it sometimes flakes out

This app works well with my pharmacy and makes it easy for me to keep track of my prescriptions and submit refill requests. It is designed simply and is easy yo use. However, the app is a bit unreliable and sometimes just doesn’t work. But it’s good when it is up and running.

Refill dates

Why are there not dates of last refills? Would make this process so much easier

Horrible

This is the worst app that i have ever used! EVERYTHING IS DIFFICULT if it even works at all!!

Needs Improvement

I can’t figure out what this app does. It doesn’t manage your prescriptions unless you input them, but even then it doesn’t give any option to refill or see any information on them.

Awful

If I could give it negative stars I would, everytime I try to refill something I always get the same big red X saying they can’t reach my pharmacy

Prescriptions

Love the app. Which it told us somewhere in the app or the email what medicine we submitted for refill

Great App

This is a great way to communicate with my pharmacy. Much better than previous pharmacy I no longer use.

Exceptional service from start to finish!

No matter how many times I come in, the service is always excellent. The staff are friendly, professional, and truly care about their patients. They take the time to answer questions, explain things clearly, and make sure everything is right before I leave. It’s comforting to know I can always count on the same level of kindness and reliability every visit. I’m grateful for their consistency and highly recommend this pharmacy to anyone looking for trusted care and service.
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