Won’t honor a bet even after reaching out for clarification
They wouldn’t honor a Masters wager even though I reached out and spent a lengthy chat with one of their agents before the match was over. Was given wrong info from their agent and even after that, they still wouldn’t honor the wager. We’re not talking a huge wager either I question how they’d react to large wagers.
Also their live betting algorithm is designed to hurt bettors. I’ve made multiple live betting wagers and the moment I hit ‘submit’, the odds change to a less favorable payout. Never once a MORE favorable payout. I went as far as checking the very exact minute/second I hit submit and neither team possessions changed nor did the score change so there’s no reason a bet should go from +200 to +110 unless your screwing your players. My next step is filing a complaint with the FCC. STAY AWAY! I just gave you two reasons not to trust this sportsbook. Don’t give them more. They can take their $1-$3 free bets they hand out like platinum players it’s a joke.
Also their live betting algorithm is designed to hurt bettors. I’ve made multiple live betting wagers and the moment I hit ‘submit’, the odds change to a less favorable payout. Never once a MORE favorable payout. I went as far as checking the very exact minute/second I hit submit and neither team possessions changed nor did the score change so there’s no reason a bet should go from +200 to +110 unless your screwing your players. My next step is filing a complaint with the FCC. STAY AWAY! I just gave you two reasons not to trust this sportsbook. Don’t give them more. They can take their $1-$3 free bets they hand out like platinum players it’s a joke.
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Pointsbet doesn’t offer pointsbetting…
I have been using pointsbet for about a year now and have been fairly happy with it. However, just recently they stopped actually offering “pointsbetting” type bets without any notice. They just stoped offering them. I reached out to the app support and they told me “Due to Fanatics Sportsbook's recent acquisition of PointsBet, the PointsBet app will not be offering PointsBetting in New York”.…. So a company whose whole sales pitch is the “pointsbetting” type bets they offer, so much so that it’s their company name, doesn’t actually offer these type of bets anymore? That doesn’t make a lot of sense… and the worst part is they won’t give any further detail as to why they all the sudden stopped offering this betting market. Without the pointsbetting market, this app really loses its whole purpose and becomes, at best, a middling, run of the mill, sportsbook app. I would recommend any of the other main sportsbook apps over this app just due to the non-transparency I have encountered recently.
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Won’t honor a bet even after reaching out for clarification
They wouldn’t honor a Masters wager even though I reached out and spent a lengthy chat with one of their agents before the match was over. The agent answered me by informing me I’d win the full bet and then after I won the bet, I was paid half of what I would have been paid had I been given the correct information and cashed out at the time of discussion. Then they point me to their rules and after spending an hour chatting with a manager, they still wouldn’t honor the misinformation their own agents gave and I’m not talking about thousands of bucks folks. We’re talking a couple hundred dollars. I’ve also had winning wagers that they marked as a loss, I had to contact them to have it corrected, so I’m not sure what kind of sports book needs to be double checked. Meanwhile, the only sports book I know that if you’re a Platinum member, PointsBet honors that tier by throwing ‘free’ bets into your account in the amount of……wait for it……. $2, $1, I mean it’s a joke. Insulting even. So take your lack of integrity and insulting free bets and stick it.
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Thief’s and Terrible customer service
I joined this app a little over a month ago and absolutely loved it spent 1000s on there. Then one day I get a message saying I was awarded $500 bonus bets for being a valued customer and it made me like the site even more. I split up my bonus bets into 4 and was ready to use them on the baseball game the following day. Then I log on the next day see them for about 10 or so minutes go to use them and all of sudden they are gone. I was very upset seeing as I enjoyed this app a lot. I thought it was a mistake and contacted support and they just kept spamming me with their “terms of service” and how they reserve the right to take anyone bonus bets for any reason whatsoever and would leave the chat “Dwight and George” their names were. They gave $10 as a good will gesture to make up for it like that even comes remotely close to the $500. It was just the worst experience I’ve had on any gambling site and would recommend staying away. And I definitely recommend reading people’s experiences online before joining because there are extremely shady things that have happened to others aswell as me. Unless they can make up for it by returning those bets or giving a reasonable “good will gesture” I will be withdrawing my winnings and closing my account.
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Lopsided
This has to be one of the most lopsided casino apps there are. I don’t care how much they say it’s regulated and fair. I even tried keeping my wager at a low so I can get the maximum number of spins to increase the probability of a bonus round. But those bonus rounds are so few and far between that it’s almost insulting. Like I understand there’s always going to be a risk with these apps, but in the same sentence, that risk is also has the same opportunity to be a reward.
It’s partly my own fault for continuing to think that I’m gonna have any other result besides a losing one. It literally feels like I have cinderblocks around my ankles as I immediately sink to a 0 balance. I have had maybe one or two positive experiences on this app, outside of that, it’s been such a disappointing app that I had high aspirations for. Customer service is hit or miss. Sometimes you will have an agent that will hear you out but the majority of the time you’re either dismissed or given some generic copy and paste reply.
It’s partly my own fault for continuing to think that I’m gonna have any other result besides a losing one. It literally feels like I have cinderblocks around my ankles as I immediately sink to a 0 balance. I have had maybe one or two positive experiences on this app, outside of that, it’s been such a disappointing app that I had high aspirations for. Customer service is hit or miss. Sometimes you will have an agent that will hear you out but the majority of the time you’re either dismissed or given some generic copy and paste reply.
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Appreciate the gesture of free daily bonus bets
This is the 4th or 5th Sportsbook I joined (I join whenever I see a generous promo for new customers) and appreciated the free second chance bet for joining. I lost my first $100 wager but made up for it and more with a parlay the next day using the bonus bet. I also received a promo for a free $100 bet for making 5 $20 bets over week long period, which I took full advantage of. Another thing I appreciate are the free daily bonus bets (for parlays only). It’s only $1, but it’s still a nice gesture. I recently went back to using this book after one of my $1 bonus bets hit on a 4-leg parlay, netting me over $30. My one complaint about this book is that the odds seem to trend slightly worse than most others, although occasionally I’ll see slightly better odds on PB. It’s not really a big deal, as it’s usually only 5-10 points difference. App looks nice and is easy to use.
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Appreciate the gesture of free daily bonus bets
This is the 4th or 5th Sportsbook I joined (I join whenever I see a generous promo for new customers) and appreciated the free second chance bet for joining. I lost my first $100 wager but made up for it and more with a parlay the next day using the bonus bet. I also received a promo for a free $100 bet for making 5 $20 bets over week long period, which I took full advantage of. Another thing I appreciate are the free daily bonus bets (for parlays only). It’s only $1, but it’s still a nice gesture. I recently went back to using this book after one of my $1 bonus bets hit on a 4-leg parlay, netting me over $30. My one complaint about this book is that the odds seem to trend slightly worse than most others, although occasionally I’ll see slightly better odds on PB. It’s not really a big deal, as it’s usually only 5-10 points difference. App looks nice and is easy to use.
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Worst app in mobile betting
Where to start..
Let’s start with logging in… difficult is an understatement. I live in indiana and 90% of the time it tries to log me into Michigan, Illinois or Ohio.. then you try to log out and it uses your Face ID and again logs you into the wrong state. After about 4-5 tries you can get the chance to pick the correct state. Don’t even bother with two-factor it makes this even more difficult.
Customer service is rude and unwilling to correct their mistakes in the app. A lot of time you will be on the homepage and it shows the home team on the bottom, then click in to make bets and it flips them. Home team is now on top. Then home team is on the left on vertical bets. Or sometimes you click in and home teams are in the bottom then the right. They have acknowledged that it is a mistake and it has led to me unknowingly clicking the wrong side when making a bet. They don’t do anything about it and say it is the betters job to double check their bets. Every time you click a game it is different.
There are so many better apps out there, this platform offers nothing better. They don’t even have boosted bets in their boosted bets section.
Stay away, they don’t care about your experience.
Let’s start with logging in… difficult is an understatement. I live in indiana and 90% of the time it tries to log me into Michigan, Illinois or Ohio.. then you try to log out and it uses your Face ID and again logs you into the wrong state. After about 4-5 tries you can get the chance to pick the correct state. Don’t even bother with two-factor it makes this even more difficult.
Customer service is rude and unwilling to correct their mistakes in the app. A lot of time you will be on the homepage and it shows the home team on the bottom, then click in to make bets and it flips them. Home team is now on top. Then home team is on the left on vertical bets. Or sometimes you click in and home teams are in the bottom then the right. They have acknowledged that it is a mistake and it has led to me unknowingly clicking the wrong side when making a bet. They don’t do anything about it and say it is the betters job to double check their bets. Every time you click a game it is different.
There are so many better apps out there, this platform offers nothing better. They don’t even have boosted bets in their boosted bets section.
Stay away, they don’t care about your experience.
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Hard to believe this site is regulated
Player beware… if you’re looking for a site that hardly gives free spins, this is the site for you! If you want to know what it’s like to waste your money, you’ve come to the right place! Have you ever wondered what it’s like to play on a site that holds your withdrawals in hopes that you cancel? This is the site for you! If you’re ever wondered what it’s like to play through thousands of dollars and only receive a $1 free bet, you can’t go wrong here! If you have EVER thought to yourself “what is the absolute worst site that I can gamble on?” I promise, you won’t find worse! Just check out the reviews for New Jersey, because it seems like the reviews on here don’t compare but the play definitely replicates!
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Response from developer
Thank you for leaving a review. We are sorry to hear about your negative experience with PointsBet. We appreciate your feedback regarding our platform as we are always trying to improve our product and the customer experience. Please contact us at service@pointsbet.com so we can further assist you and make this right! 
Poverty Sportsbook
Absolute joke of a book that will try and do everything it can to steal money it has offered post ante and then limit to death anyone with half a pulse that makes good winning bets. Truly they couldn’t care less about the customer or honestly following their own terms or upholding winning bets, anything they can do to try and make a quick buck they will if you don’t fight back.
If you win too much or take relatively good lines consistently they steal your earned reward points too. Not to mention they’ve had many run ups with gaming commissions I’ve seen on twitter for not holding true to their promotion terms or even just scamming people out of regular bets. Certainly the worst Sportsbook I have ever used, and that’s saying A LOT because even the bad ones with terrible UIs are not as dishonest and scummy as the PointsBet team.
This company has no shot at surviving if it can’t take more than a $20 wager from many bettors on most of the markets it offers. I would say to maybe take advantage of the sign up bonus (if they don’t scam you mid promotion) and then bail - complete laughing stock and embarrassment to the industry
If you win too much or take relatively good lines consistently they steal your earned reward points too. Not to mention they’ve had many run ups with gaming commissions I’ve seen on twitter for not holding true to their promotion terms or even just scamming people out of regular bets. Certainly the worst Sportsbook I have ever used, and that’s saying A LOT because even the bad ones with terrible UIs are not as dishonest and scummy as the PointsBet team.
This company has no shot at surviving if it can’t take more than a $20 wager from many bettors on most of the markets it offers. I would say to maybe take advantage of the sign up bonus (if they don’t scam you mid promotion) and then bail - complete laughing stock and embarrassment to the industry
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Response from developer
Hello, thank you for leaving a review. We are sorry to hear about your negative experience with PointsBet. We appreciate your feedback, as we are always trying to improve our product and the customer experience.
Never play here
Hello everyone that wants to know if PointsBet is for you. Yes it’s a nice looking app and it makes you think wow this app is probably a nice one. Then you start playing and feel all good and then it’s start to go away and you think oh it’s going too. It has to and you are like I’ve never played on any other app that has made me feel this way(disappointment) I mean I don’t care about losing money cause that’s why I gamble but not at one point in playing that I ever feel like I can win it back or that I could ever even hit anything it was very disappointing. so I got a hold of support and told them that I just felt like something was going on because I’ve never played for this long time and never hit nothing and was openly marked by the support team they were very unprofessional, and I wouldn’t recommend this app for anyone even people I don’t like, so download another one and do not play on this app. It is by far the worst one I’ve ever played. I don’t ever leave reviews cause I just don’t feel like it and I am left one on here because of how disgusted and unprofessional they were. It was just a all out bad experience and I would never recommend these guys for anything. At least on the other apps, I felt like I could win any time and then after I lost or won I was content.
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Response from developer
Hello, thank you for leaving a review. We are sorry to hear about your negative experience with PointsBet. We appreciate your feedback, as we are always trying to improve our product and the customer experience. 
The only online casino worth keeping
This online casino has become the only casino I use. Slowly but surely I have deleted every single online casino due mainly to customer service being 100% unhelpful or just plain not ever winning money. The customer service for this casino has been nothing but respectful and helpful and has gone above and beyond to help with every issue I’ve had.(which has been minimal) They must hire people that actually know how to not only do their job but how to problem solve and treat people respectfully. What a concept. It wouldn’t surprise me at all if this casino soars above all of the rest and ends up being everyone’s favorite.
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One of the best
I can say that my experience with PointBet has been awesome. Their promo are not plenty like MGM and FanDuel but their props are good. I like the cash out, and the sports props options. The referrals are straightforward. I did have an hiccup on the first referral. Must make sure the person bets $50 not in total $50 otherwise you won’t get the referral bonus. I have had more wins with their casino than any other. I do ask that they fix screen for parlays. Using my iPhone, while building a parlay if I want to delete a leg, I can see the option but doing the parlay on my laptop, I can see all the options. Hopefully that makes sense.
PointBet Sports is a solid platform. Not a lot of thrills like others but straight forward.
PointBet Sports is a solid platform. Not a lot of thrills like others but straight forward.
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Response from developer
Hello Lavish_01 Thank you for leaving a positive review and we are happy to hear you are enjoying your experience with PointsBet! Make sure to keep an eye out on the promo page and in your email for any new and exciting offers. Please do not hesitate to reach out to us at service@pointsbet.com (mailto:service@pointsbet.com) if there is anything you need.
DO NOT USE, VERY SHADY AND CROOKED
This sports app was ok and I used it every once in a while but I recently closed my account because of some shady things, had a lightning bet get settled as a loss, I fought it and sent video evidence and then they made up some rule as to why it wasn’t a win, and I cited other examples of where it would’ve been considered a win and the guy said “if you could cite ‘specific’ examples I’d be happy to look in to it and correct your bet” I then sent him 2 specific examples from the same soccer match and he never responded back. If it wasn’t just $160 win I would’ve looked into legal options but it wasn’t worth the time and effort. I’ve also had a half dozen bets the past couple weeks settled as losses that I had fought and got overturned, this sportsbook has become my least favorite because of the shady crap it pulled on me over the past couple months.
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Scammer Alert! Please Read
I got the sports book about two months ago.
Everything was fine, the sign up promo worked well, I did odd boost and promotions with ease. Now, I have won a decent amount of money on PointsBet, and have decided to withdraw. Immediately, my withdrawal was denied, and my account was flagged for review. It has been a week since then and no updates have been done to my account or my withdraw. I’ve contacted support every single day since last week and have reached out to their email twice in the past two days. Everyone seems to not want to help me or pretend like they don’t understand what I’m talking about. Getting any sort of answer out of PointsBet is like pulling teeth and they’re making me jump through hoops just to withdrawal. So, if you anticipate being a profitable better, steer clear of PointsBet, as your funds will most likely be held up for the foreseeable future with absolutely no timeline on when you’ll be able to access those funds.
Everything was fine, the sign up promo worked well, I did odd boost and promotions with ease. Now, I have won a decent amount of money on PointsBet, and have decided to withdraw. Immediately, my withdrawal was denied, and my account was flagged for review. It has been a week since then and no updates have been done to my account or my withdraw. I’ve contacted support every single day since last week and have reached out to their email twice in the past two days. Everyone seems to not want to help me or pretend like they don’t understand what I’m talking about. Getting any sort of answer out of PointsBet is like pulling teeth and they’re making me jump through hoops just to withdrawal. So, if you anticipate being a profitable better, steer clear of PointsBet, as your funds will most likely be held up for the foreseeable future with absolutely no timeline on when you’ll be able to access those funds.
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Perfect Platform
The app is in line with divine design. Clicking away time while sippin as I lay on wine fresh off the vine. You got three and six I got nine. I’m fine as long as I get mine. God is in my spine. If you lose still be kind until the not unwind and I walk the line. You will love this as much as I do if you find me inside you never mind you stumbling along like the blind do. I hope luck is able to bind you. You get stuck you can always grind through. It’s about time too. Here to simply remind you of the tricks the mind do quick to assign you taking away your sublime hue praising blame like a shrine do. The Truth will always shine through. Never mind you. If you don’t know now you new. 🥳
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Can’t get verified and no help
I would 100% give Pointsbet 0 if I could. They don't seem to care about their potential customers at all. Ive been trying to get verified for literal weeks now, but the third party system can’t identify me for no reason at all. I’ve had this initially happened to me on other sports books, (it happens sometimes to people) but usually my documentation works just fine. I’ve sent in my ID, passport, a bill from my insurance but nothing seems to work.
But most importantly and very disappointing is that no one at Pointsbets seems to care. They don’t want to help me understand what I need for better verification, chat agents are very vague and only tell me to contact the verification team which say the same thing over and over. I honestly think that they don’t want me to ever get verify and are extremely unhelpful.
I also see that other people from the reviews here have had similar problems, but all Pointsbet seems to do is tell them to email the Service team. Guess I did and got nothing back! Just like I’ve gotten nothing back from the verification team.
If you are reading this, you are MUCH better getting or sticking the big books like MGM, DraftKings, FanDuel etc. At least if you do, you can at least use those. You can literally sign up and start betting in five minutes. Oh, and if something happens, you can actually talk to somebody that wants to help.
But most importantly and very disappointing is that no one at Pointsbets seems to care. They don’t want to help me understand what I need for better verification, chat agents are very vague and only tell me to contact the verification team which say the same thing over and over. I honestly think that they don’t want me to ever get verify and are extremely unhelpful.
I also see that other people from the reviews here have had similar problems, but all Pointsbet seems to do is tell them to email the Service team. Guess I did and got nothing back! Just like I’ve gotten nothing back from the verification team.
If you are reading this, you are MUCH better getting or sticking the big books like MGM, DraftKings, FanDuel etc. At least if you do, you can at least use those. You can literally sign up and start betting in five minutes. Oh, and if something happens, you can actually talk to somebody that wants to help.
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Response from developer
Hello, thank you for leaving a review. We are sorry to hear about your negative experience with PointsBet. We appreciate your feedback regarding our Platform, as we are always trying to improve our product and the customer experience.
Like Morrie in Goodfellas
They have the money to pay Drew Brees. They have the money to pay Paige to bounce around. But don’t you dare even resemble a long-term winner in sports betting, because if so you’ll start getting your odds moved on air, and eventually limited to $4 on a bet - all with nothing but a canned non-explanation from support. Pointsbet is a nothing but a punchline in the sports betting world. They’ve made a total 180 since the post-pandemic sports restart when they were one of the most player-friendly books out there. By now they’ve probably acquired all the square clientele they’ve were after, and there’s no room at the inn for people who might actually know what they’re doing, don’t bet sucker parlays, and consistently get CLV. I don’t know how Jay Croucher looks himself in the mirror.
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Very unprofessional app - miss information
They have a promo where you can get risk-free bets up to 500 if you loose I confirmed all the info prior to opting in and nowhere in that time did anybody tell me that if you replace another bet you do not get the wager back.
I placed A free bet of 125 and saw that the potential payout is only 5 dollars with +100 odds. Which they don’t tell you about if you ask for information additionally the service is extremely bad. If they can’t give you a positive answer they’ll just say I’m sorry to hear about that is there anything else I can help you with like you didn’t even have the prior conversation. Additionally they have a service review in the form of a thumbs up or thumbs down which they all only present to you if they cover if they felt a conversation with positively to improve their overall ratings. Specifically asked to be prompted with that review slip and the guy just left the chat and was not able to resolve my query
I placed A free bet of 125 and saw that the potential payout is only 5 dollars with +100 odds. Which they don’t tell you about if you ask for information additionally the service is extremely bad. If they can’t give you a positive answer they’ll just say I’m sorry to hear about that is there anything else I can help you with like you didn’t even have the prior conversation. Additionally they have a service review in the form of a thumbs up or thumbs down which they all only present to you if they cover if they felt a conversation with positively to improve their overall ratings. Specifically asked to be prompted with that review slip and the guy just left the chat and was not able to resolve my query
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Response from developer
Hi Jake. Sorry to hear about the confusion here. If you could please reach out to our friendly customer support team by emailing service@pointsbet.com we will be happy to assist you further. PointsBet.
POINTSBET SCAMS NEW CUSTOMERS WILL SCAM YOU TOO!
Was starting to love it here until I had my first and last experience ever trusting a “risk free promo” from PointsBet.
My app on April 15 well before midnight showed that my $20 “free” bet I had earned (by losing $20) would expire “ON APRIL 16th at 5:00AM”
Imagine my surprise when I’m now up late at 1AM on April 16th trying to place my picks and suddenly all of my free bets disappear.
I provided screenshot proof of the stated expiration date alongside my free bets WITHIN THEIR OWN APP, and was told somehow the expiration for my free bets that was SHOWN ON MY ACCOUNT was actually completely different time from whichever specific “promo’s” stated timeframe.
If my account showed MY free bets expiring “ON APRIL 15th @ 11:59PM” as your support claims the initial promo said, maybe I would have been a bit more inclined to place them before THEN instead trying to before the *stated* “APRIL 16th @ 5AM” that my points bet app was relaying to me. Even typing this review, (now at 3:AM on April 16th) I should have had a few hours to spare according to THE POINTSBET APP.
Tldr; if they stole $20 from me like this I don’t doubt they’d do it to you.
Go donate your money to FanDuel, DraftKings, Caesar’s, Barstool, PrizePicks, WynnBet or Unibet…even BetRivers would at least give you a fair chance to do it 🤮
My app on April 15 well before midnight showed that my $20 “free” bet I had earned (by losing $20) would expire “ON APRIL 16th at 5:00AM”
Imagine my surprise when I’m now up late at 1AM on April 16th trying to place my picks and suddenly all of my free bets disappear.
I provided screenshot proof of the stated expiration date alongside my free bets WITHIN THEIR OWN APP, and was told somehow the expiration for my free bets that was SHOWN ON MY ACCOUNT was actually completely different time from whichever specific “promo’s” stated timeframe.
If my account showed MY free bets expiring “ON APRIL 15th @ 11:59PM” as your support claims the initial promo said, maybe I would have been a bit more inclined to place them before THEN instead trying to before the *stated* “APRIL 16th @ 5AM” that my points bet app was relaying to me. Even typing this review, (now at 3:AM on April 16th) I should have had a few hours to spare according to THE POINTSBET APP.
Tldr; if they stole $20 from me like this I don’t doubt they’d do it to you.
Go donate your money to FanDuel, DraftKings, Caesar’s, Barstool, PrizePicks, WynnBet or Unibet…even BetRivers would at least give you a fair chance to do it 🤮
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