Polestar User Reviews

Customer Experience

Positive experience31.2% of reviews
Neutral18.1% of reviews
Negative experience50.7% of reviews

~ Based on 685 written reviews from the US App Store.

What users say

Is Polestar Safe?

Polestar appears safe based on user ratings. AppsHunter Safety Score for Polestar is 88/100.

This assessment is based on 3,200 user ratings, with an App Store average of 4.4/5.

Safety Analysis

85.2% of ratings point to a safe experience
5.7% of ratings suggest some concerns
9.1% of ratings point to a risky experience

~ Based on 3,200 App Store ratings for Polestar.

Is Polestar Legit?

Polestar appears to be a legitimate app. AppsHunter Legitimacy Score for Polestar is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great car let down by poor software

The car is great, it’s just let down by minor but multiple software bugs that could so easily be resolved

Digital key

The connection and recognition of my phone and settings is extremely disappointing. On 80% of times it doesn’t recognise me and sets as a guest!

It’s been long enough…

App is slow and so sensitive. I’m sure I’m not the only one who has reduced my charge limit without realizing it because my thumb was near the button on the app. Of course the car itself takes a while to wake up and decide to do things you ask of it, so who knows how much is the app or the car. Hoping the new chip really is the saviour it’s promised to be.
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Application improvement request

I would love to see the Polestar2 get the ability to adjust the temperature during in-app climate control and also steering wheel, seats heating control just like the Polestar4
Please add this function in the next upgrade!!

Basic and Logs out often

Both the car and the app log me out so often it’s unreal! Like it’s a car, I don’t sell and buy every few weeks! Basic functionality compared to Tesla but it works. I think of Polestar as if an old man designed an electric car :)

Plaisir

C’est ma deuxième mais pas ma dernière

동작이 느려요

온도 조절이나 다른 것을 누를 때 반응이 좀 느립니다.

반응이 좀 빨랐으면 좋겠고, 여러 가지를 설정할 수 있는 앱이었으면 좋겠습니다.

Background battery drain

Latest update really disappointing as the apps background activity is draining my battery so phone not lasting 12 hours on a charge. Tried turning off background app refresh but still draining the battery of my phone.

Best car I’ve ever owned

Great car better than expected. This was a first time purchase for EV car and I could not be happier. This was a single engine Polestar and it has lots of power and long range. I’ve taken it on multiple trips and easy to charge and easy to operate. Very stylish and great quality.

solid bit missing some functionality

Clean and easy to use bit would be noce of it didn’t crash so much. Also a tail gate feature for PS2 wold be nice

Polestar 4

The worst car ever

Key function doesn’t work

The phone as a key function doesn’t work majority of the time. Have to have the car and unlock it for the car to realise the phone is in the car to start

Usually good

This is a very simple app. But can be effective for controlling basic vehicle functions. However, sometimes it seems to time-out, and you simply have to deliberately open/awaken the app in order for it to communicate with the car. There was one time that I simply was not able to get it to communicate and I had to alter my plans and come back a couple hours later where magically it worked once again.
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Great overall but

I would like te be able to adjust the car temparature remotely

Jamie Henry-Venson

The app is great, remote key function is amazing. Should add the ability to open and close the power tailgate

Extra charge schedule

Great App, I would, however, like to have the ability to set more than one charging schedule, similar to the climate timer.

Very good app

I have not have had any issues at all with this great app

Polestar 2 App

Great App. Please allow us to set the temp on the car from the App rather than have it set to 22.

Comfy, Quick, Quirky

After 4 years with a Tesla Y, I welcomed the improved comfort but miss the tesla software. Hungry handles, lacking air con and basic app. Rear video mirror is better.

Why can’t I control climate through the app

I have a polestar 2 and all I can do is remotely set the climate control to 22 degrees. Why can’t I change the climate temperature from the app?