The best car ever
Probably the laziest car I’ve ever had don’t have to do much at all just goes and fast
Worst Customer Service Experience I’ve Ever Had
Absolutely the worst customer service experience I have ever had.
All I asked was for Tesla to use the Tesla credit they issued me instead of charging my credit card for Supercharging. It should have been a simple request, especially considering the credit was provided by Tesla and the Superchargers are owned and operated by Tesla.
Instead, I was met with unhelpful and very rude representatives who refused to resolve the issue. Her supervisor, Staci, also refused to identify the representative I spoke to or offer any meaningful assistance. Rather than finding a solution, they simply told me there was nothing they could do.
It’s unbelievable that a company as advanced as Tesla cannot apply its own customer credit toward its own charging network. The lack of accountability, poor communication, and complete unwillingness to help made this one of the most frustrating customer service experiences I’ve ever had.
Customer service should be about solving problems, not creating more of them. I expected much better from Tesla, and this experience has seriously damaged my confidence in the company.
All I asked was for Tesla to use the Tesla credit they issued me instead of charging my credit card for Supercharging. It should have been a simple request, especially considering the credit was provided by Tesla and the Superchargers are owned and operated by Tesla.
Instead, I was met with unhelpful and very rude representatives who refused to resolve the issue. Her supervisor, Staci, also refused to identify the representative I spoke to or offer any meaningful assistance. Rather than finding a solution, they simply told me there was nothing they could do.
It’s unbelievable that a company as advanced as Tesla cannot apply its own customer credit toward its own charging network. The lack of accountability, poor communication, and complete unwillingness to help made this one of the most frustrating customer service experiences I’ve ever had.
Customer service should be about solving problems, not creating more of them. I expected much better from Tesla, and this experience has seriously damaged my confidence in the company.
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Sentry mode notifications could be better
Sentry mode notifications are not great if event detect
Home Gateway Scheduling is now a nightmare
I don’t know what they have done recently but for the home battery side of the app (gateway), it is now nigh on impossible to easily change the utility plan schedule to cater for intelligent octopus. I need to regularly change this as despite the home side talking to the car, it regularly dumps the battery into the car thus forcing the house into peak rate electricity, not the savings I expect. I don’t know how difficult it is to tell the battery system not to discharge into the car though the app, but I’m not holding my breath.
Car side of things ok - for now but they really need to sort the usability of the home battery and solar side.
Car side of things ok - for now but they really need to sort the usability of the home battery and solar side.
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Great car, App can use Improvement
The navigation function hasn’t worked in the app for almost an entire year now. Service center has tried to troubleshoot it and nothing other than the developers are working on a fix. Still no fix
