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Pomelo Care

Pomelo Care

by Pomelo Care Inc

1.4K ratings
102 reviews
🏥 Medical
Free

Details

  • Released
  • Updated
  • August 9, 2022
  • August 22, 2026

Features

Developer

Pomelo Care Inc
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Pomelo Care screenshot #1 for iPhone
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About

This app offers 24/7 telehealth services for pregnancy and newborn care. Connect with a dedicated team of clinicians for unlimited virtual support, expert advice, and guidance before, during, and after pregnancy. Access care anytime, anywhere via text, phone, or video.

✓24/7 unlimited telehealth
✓Dedicated care team
✓Pregnancy and newborn support
✓Text, phone, and video consultations
✓Expert advice from clinicians
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What users say

Summarized from real user reviews of Pomelo Care. Based on 1.4K reviews and a 4.9/5 average, it highlights the 12 positives and 4 negatives reviewers mention most about this Medical app.

Positive things

  • 🚀24/7 availability and quick response times
  • 👨‍⚕️Highly professional and knowledgeable providers
  • 💬Compassionate and attentive care team
  • 🏥Comprehensive services (OB, pediatrics, lactation, mental health)
  • 📱Convenient virtual appointments from home
  • 👂Providers listen carefully and feel genuinely invested
  • ⏰Same-day appointment availability
  • 📊Helpful tracking tools and educational resources
  • 🤝Excellent care coordination with external providers
  • 💪Empowering support for first-time and high-risk mothers
  • 🌍Multilingual support available
  • 📝Detailed post-meeting summaries and documentation

Negative things

  • ⏱️Slow response times (30+ minutes reported)
  • 🔄Lengthy chat interactions without resolution
  • 💰Limited service duration (3-month limitation mentioned)
  • 🎯Difficulty getting direct help despite extended conversations
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+1

What's New in Pomelo Care

1.0.633

August 22, 2026

Bug fixes and performance improvements to better support our patients.

User reviews

Most RecentHighest RatedLowest Rated

Life savers!!

Extremely helpful people and service. Super friendly and knowledgeable.
Eunice325Eunice325

Mi gran apoyo

Han sido mi mayor apoyo y mi soporte en estos días tan difíciles para mí !! Gracias por tan gran apoyo emocional lo mejor Pomelo Care
Scarleth MaldonadoScarleth Maldonado

Pomelo care

Oh how I love pomelo care it’s the best you have dr on stand by and they are amazing
letha0809letha0809

Good care

Pomelo is easily accessible and available anytime. There are options for pictures and videos if you are concerned about any given issue. The team is kind and open with communication.
Tkenas03Tkenas03

Great

Yall are very helpful, caring,and nice. The support yall give is amazing I really appreciate yall
AmhendedAmhended
See 97 more reviews

User experience

🐞

Reported Bugs

2 issues

Prolonged resolution times for support issues

Bug

Inconsistent response speed across different interactions

Bug
✨

Requested Features

2 requests

Extended service coverage beyond 3 months

Feature

Faster response time guarantees

Feature

FAQ

What does Pomelo Care do?

Pomelo Care provides 24/7 telehealth services for pregnancy and newborn care. It connects users with a dedicated team of clinicians, including doctors, midwives, nurses, therapists, and nutrition experts, offering unlimited virtual support.

What are the key features of Pomelo Care?

Key features include unlimited 24/7 access to care via text, phone, or video, support before, during, and after pregnancy, and expert advice from a dedicated clinical team. It aims to supplement in-person care between appointments.

How much does Pomelo Care cost?

The app is available through select employers and health plans, meaning there is no direct cost to the user if they are covered. Users can check their coverage by signing up at app.pomelocare.com.

What kind of support does Pomelo Care offer?

Pomelo Care offers comprehensive support for individuals who are pregnant, thinking about becoming pregnant, or have recently had a baby. This includes medical advice, guidance, and emotional support from a multidisciplinary team of clinicians.

Is Pomelo Care available on all devices?

While the description does not explicitly state compatibility, mobile applications like Pomelo Care are typically designed for both iOS and Android devices. Users can check the specific app store for their device.