Pomelo Care User Reviews
Customer Experience
~ Based on 98 written reviews from the US App Store.
What users say
Summarized from real user reviews of Pomelo Care. Based on 1.3K reviews and a 4.9/5 average, it highlights the 12 positives and 4 negatives reviewers mention most about this Medical app.
Positive things
- 🚀24/7 availability and quick response times
- 👨⚕️Highly professional and knowledgeable providers
- 💬Compassionate and attentive care team
- 🏥Comprehensive services (OB, pediatrics, lactation, mental health)
- 📱Convenient virtual appointments from home
- 👂Providers listen carefully and feel genuinely invested
- ⏰Same-day appointment availability
- 📊Helpful tracking tools and educational resources
- 🤝Excellent care coordination with external providers
- 💪Empowering support for first-time and high-risk mothers
- 🌍Multilingual support available
- 📝Detailed post-meeting summaries and documentation
Negative things
- ⏱️Slow response times (30+ minutes reported)
- 🔄Lengthy chat interactions without resolution
- 💰Limited service duration (3-month limitation mentioned)
- 🎯Difficulty getting direct help despite extended conversations
Is Pomelo Care Safe?
Pomelo Care appears safe based on user ratings. AppsHunter Safety Score for Pomelo Care is 98/100.
This assessment is based on 1,339 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 1,339 App Store ratings for Pomelo Care.
Is Pomelo Care Legit?
Pomelo Care appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Pomelo Care is 78/100.
Based on 78 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Yall are very helpful, caring,and nice. The support yall give is amazing I really appreciate yall
My Pomelo care team literally save my life! Following my C-Section I continued to decline, extreme pain that increased every day, high fevers, pale complexion and sweating. All were written off by my OB as flash fevers and pain brushed off as a long labor. My Pomelo care team were the ones who didn’t ignore the red flags and caught my infection way before my OB did which allowed me to be on the look out for warning signs and seek medical attention for an infection that was laying in wait that caused me to become septic in a matter of days following my C-Section, doctors said even hours later would’ve killed me. I truly feel as if without my care team through Pomelo I might not have noticed until it was too late. Because of my care team I am still here to help raise both my daughters
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Amazing staff, always available and helpful when you need it! They always make me feel safe and secure about mine and my babies health! I’m so glad I no longer have to use google for any stressful questions when I’m not able to contact my dr
At first, I thought this was a scam, but they’ve actually been very helpful and I’m so grateful that I have 24 seven on demand care
My experience so far with Pomelo Care is amazing. They make sure they go that extra mile to take care of your needs when it comes to your pregnancy no matter what it is . I’m absolutely satisfied and they are definitely a 10/10 I recommend if you’re a mother expecting to join with Pomelo Care.
This program accompanied me throughout my baby’s first year and a large part of my pregnancy. As a first-time mom dealing with a complicated pregnancy, I often felt lost and misunderstood. Having this program as a resource was a huge relief; they guided me and were amazing companions throughout this process. I am incredibly grateful to the Pomelo team. I highly recommend it and hope many other moms can receive this kind of support
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This app has been a lifeline during my vulnerable and emotionally challenging prenatal and postpartum period. I feel so incredibly supported and grateful for all the wonderful and professional Pomelo providers and the resources offered here. Having people check in on me regularly and be able to chat at any time is such a gift. I’ve been able to see a specialist in minutes virtually when it would typically take weeks to get an appointment with my regular irl providers. It’s been great for asking advice on how to approach certain issues with my regular providers and feel equipped to advocate for myself. They’ve also helped me find additional services local to me which is helpful when I don’t have the mental bandwidth to do that kinda research. I could go on!
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Son muy atentas y ayudan mucho en el embarazo, estoy muy agradecidas porque cada duda y cada detalle que han tenido ha sido muy satisfecho, a cualquier horas están disponibles y ayudan mucho en cosas que no sabemos
I love pomelo care there more on top of things than my regular doctor! Checking in on me helping me figure things out I would support anyone who would love to join them 100%!
Pomelo is a fantastic service. It puts you at ease to know there is someone available 24/7 if you have questions or concerns.
Love having 24/7 access to someone when needed through my pregnancy! Despite the webinars, birthing classes, and prenatal visits I’ve utilized throughout, Pomelo has provided the most peace-of-mind during this time and worked with my individual needs and preferences best!
EFICIENTES, AMABLES , EXELENTES ,SERVICIALES están las 24/7 no importa tu mínima pregunta Estoy muy agradecida con todos los Pediatras y asistentes 🫶🏻
I have always had a hard time going to doctors offices and seeing doctors in general, I guess you could call it white coat syndrome. I was absolutely NOT looking forward to having phone calls/text messages/etc. from doctors just whenever. But let me tell you, they have been a BLESSING! They are so quick to answer any and all questions, from “is Kombucha safe to drink while breastfeeding?” to managing mastitis before it becomes necessary to treat with medication! The lactation consultants are so kind, and willing to troubleshoot, and give tips and tricks and just listen to you if you need to. I cried for a whole 10 minutes with my very first lactation consultation, and by the end, we had a game plan in place, and I felt that somebody understood my situation and was on my side that actually knew what I was dealing with! I have not met one uncaring individual the entire time! Everyone treats you with respect and care! They truly want you to do well and support you through all that you’re going through. They make you feel like you matter and they treat you that way too! This entire company is such a blessing!
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I’ve had the BEST experience with Pomelo Care, as a young mom I am sooooo grateful.
I cannot recommend this enough! I had a high risk pregnancy, and I wouldn’t have had the knowledge I had without pomelo. I told them my symptoms and they responded quickly with their recommendations! With their help and kindness, I was able to have an easy (enough) pregnancy. Thank you Pomelo and my care team for being there for me during my most vulnerable time! Whether it was a random question at 3am or a therapy session, they were always there for me.
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Love love love! Awesome nurses, excellent care, rapid responses.
I absolutely love having a care team available 24/7 and have utilized it so much from my 9 month pregnant mark to now being just over 6 weeks with my newborn. For everything from questions about me to questions about baby, having a nurse practitioner or other staff available has been a breath of relief when either those end of term concerns or newborn panic moments occur even going into the middle of the nights. I love how many different people are able to help whether it be a lactation consultant or a pediatrician or even staff for myself as an adult. This seriously is something I wish was here 9 years ago when I had my first baby and panic ran to the ER more than once.
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Honestly they have made this pregnancy so much easier to manage! I have so much confidence as I progress. I am so grateful to have someone at my finger tips to ask questions. And they have been able to ship needed items to my home has been such a blessing!!!
I’ve never been so close to somebody considering this is only an app tell them everything I’m going through and they help me out with everything my own doctor and some friends I’m really lucky to have these people that I can talk they have answers for me. I’m so glad to have this app.
I’ve been so blessed to have Pomelo as a resource while pregnant to talk through strange symptoms or anxieties. The providers are always helpful and kind to help me through anything and everything.
