Pomelo Fashion User Reviews

Name: Pomelo Fashion
Rating: 4.8 (724 reviews)

Pomelo Fashion

Pomelo Fashion Pte Ltd

🌟 Lifestyle

🛍️ Shopping

Customer Experience

Positive experience56.3% of reviews

Neutral18.8% of reviews

Negative experience25.0% of reviews

~ Based on 16 written reviews from the US App Store.

What users say

Summarized from real user reviews of Pomelo Fashion. Based on 724 reviews and a 4.8/5 average, it highlights the 7 positives and 7 negatives reviewers mention most about this Shopping app.

Positive things

🚀Fast shipping and delivery times
👕High-quality clothing with unique styles
💰Reasonable and competitive pricing
👍User-friendly app interface
📦Good packaging with bonus items
✅Accurate size guides and fit
🎯Simple and easy browsing experience

Negative things

🐢Slow app performance and loading times
🐛Frequent app crashes and glitches
🔄Page refreshing and reloading issues
❌Misleading return policy advertising
💸Expensive return shipping costs
⏱️Slow return processing times
🔧Multiple technical glitches after updates

Is Pomelo Fashion Safe?

Pomelo Fashion appears safe based on user ratings. AppsHunter Safety Score for Pomelo Fashion is 95/100.

This assessment is based on 724 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.3% of ratings point to a safe experience

3.2% of ratings suggest some concerns

1.5% of ratings point to a risky experience

~ Based on 724 App Store ratings for Pomelo Fashion.

Is Pomelo Fashion Legit?

Pomelo Fashion appears to be a legitimate app. AppsHunter Legitimacy Score for Pomelo Fashion is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Need to fixing

Error 100times 😅

Nokkky1290

3 years ago

Response from developer

Thank you for your valuable feedback. We are willing to hear more from you. Please reach out to wecare-sg@pomelofashion.com or call (+66)2-821-6878 everyday from 09:00 AM -06:00 PM ICT. with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our application!

Good app

Shopping online is good!!!

Kanyanat

4 years ago

Response from developer

Thank you for your rating. We hope you enjoy shopping with us and Pomelo remains your choice of selection in the future.

unable to update

tried to update today but the update just won’t fully install. deleted the app and restarted my phone to reinstall, still doesn’t work.

junhui.loh

4 years ago

Response from developer

Dear Valued Customer, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further, feel free to reach Pomelo Customer Service via wecare-gl@pomelofashion.com or +6628216878 from Mon-Sun 09:00 - 19:00 ICT. Warm Regards,

Glitches everywhere

I updated the app today and it keeps glitching. It keeps refreshing the page, reloading the products as I scroll down so I can’t focus on any one product, and returning me to the splash page when I attempt to view a product. Please fix.

Numra_t

6 years ago

Response from developer

Hello there, first of all, we would like to apologize for the inconvenience caused. We will be taking note of your feedback to ensure that this incident never happens again. We’ll strive to do better.

Not my style but good

Honestly this app isn't my style but if your looking for the innocent style this should be your number 1 go to

xoxo_belle_xoxo3

6 years ago

Response from developer

Hello there, Thank you for your feedback as every feedback matters to us. We will take this into account for better service improvements. Should you have any queries or need further assistance, feel free to reach Pomelo Customer Service via wecare@pomelofashion.com or (+66) 02 329 5991 from Mon - Fri (9:00 - 18:00 UTC) Warm regards,

ไม่ประทับใจ

รอโปรโมชั่นของวันที่ 10 เดือน 10 ตอนเที่ยงคืน เนื่องจากเห็นโปรว่ามีลดพิเศษช่วงเที่ยงคืนถึงตีสอง อุตส่าห์อดนอน พอเที่ยงคืนรีบเข้าไปคลิกจ่ายเงิน ระบบล่ม พยายามถึง 12.20 am เลยยอมแพ้
ของที่ซื้อโปร 10/10 เปลี่ยนไซด์ไม่ได้ ต้องทำการยกเลิกแล้วสั่งซื้อใหม่ แต่ พอสั่งซื้อใหม่เป็นราคาปรกติแล้ว เงินไม่สามารถคืนได้ แต่ให้คืนเป็นเครดิตแทน

Oyeteetu

7 years ago

Response from developer

สวัสดีค่ะ โพเมโลต้องขออภัยกับเหตุการณ์และความไม่สะดวกที่เกิดขึ้นเป็นอย่างสูงค่ะ เนื่องจากช่วงเวลานั้นมีผู้เข้าใช้งานแอปพลิเคชันเป็นจำนวนมาก จึงทำให้เกิดเหตุขัดข้อง แต่ทางเราไม่ได้นิ่งนอนใจกับเหตุการณ์ที่เกิดขึ้น และขอน้อมรับทุกคำติชมเพื่อนำไปปรับปรุงและพัฒนาระบบให้ดียิ่งขึ้นไปค่ะ และในส่วนของการเปลี่ยนสินค้า เนื่องจากทางโพเมโลยังไม่มีนโยบายการเปลี่ยนสินค้า ท่านสามารถคืนสินค้าเพื่อรับเงินคืน และดำเนินการสั่งซื้อใหม่ได้ค่ะ หากท่านต้องการสอบถามข้อมูลเพิ่มเติม สามารถติดต่อเจ้าหน้าที่ลูกค้าสัมพันธ์ได้ที่ wecare@pomelofashion.com หรือ เบอร์โทร (+66) 02 329 5991 ในวันและเวลาทำการ จันทร์-ศุกร์ เวลา 09:00 - 18:00 น. ขอบพระคุณค่ะ

App could be improved

Love the clothes but this app shows a loader between every single action and makes it feel really slow. They should really consider a more optimistic design and not just throw up a loader for everything. For example, there’s no need to show a loader after favoriting an item..

Glorever

7 years ago

Response from developer

"Hello there, Thank you for your feedback as every feedback matters to us. We will take this into account for better service improvements.Should you have any queries or need further assistance, feel free to reach Pomelo Customer Service via wecare@pomelofashion.com or (+66) 02 329 5991 from Mon - Fri (9:00 - 18:00 UTC) Warm regards,"

US Buyers BEWARE!!!

Overall I’m very disappointed with Pomelo. While ordering and shipping was quick and easy (received my items within two days). They’re advertising regarding their return policy - which is clearly stated throughout their website and app - is completely false. It states that they allow free returns for 365 days. Completely not true. You have to pay for the shipping back. You can ship to either Florida or Thailand. Both are expensive. You have no way of tracking the return other than knowing that it arrived at their center by the tracking number provided by your shipping carrier. I submitted a couple returns and after not hearing anything for two weeks after they arrived at their center I sent an inquiry. They were quick to respond but told me that it can take up to a month for a return to arrive at their facility overseas and another month to get the return processed. For clothing that can basically be bought at H&M for the same price it is really not worth the hassle. Its been almost a month since I sent the returns at this point and still nothing. US buyers beware!!!!

Soon a native speaker

8 years ago

Some issues

I rarely write any review for app! Undoubtedly I love pomelo!! When I discovered pomelo developed an app, I downloaded immediately...I don’t know if it’s just me, but the app is so slow...I wish they operate faster! Every time when I clicked in, it’s loading loading and loading....😩🐢

cindylhs

8 years ago

Response from developer

Will buy from Pomelo again :)

Bought 4 clothing items and received a free makeup bag. Delivery to my US address was quick, I think I received my things within a week. All items are excellent quality and fit very well. Check their size guide and what size the model is wearing for a better idea of how it might fit on you.

Terrili

8 years ago

Great site... I'm shocked

The pants I bought are so beautiful, and it came in a very decent time. I'm surprised that it doesn't have more of a following. And the prices are so reasonable that I was actually skeptical 😅. But it looks great.

Mrssavy1

9 years ago

LOVE Pomelo!

I was at first a little hesitant to order from them online since I found it hard to find much about them, but when I placed my first order I had no regrets. Clothing came super fast, and it has a perfect fit and great material! Installed this app so I could browse their clothes with ease. Super cute clothing & this app is simple and functions well.

JadeQqU

9 years ago

Cool!!

SomYorr

10 years ago

keeps crashing😔

im glad there's an app already but every time i browse to shop it keeps crashing. hopefully this gets resolved asap so that it's more convenient for us to shop!

kaval1101