Outdated and not user friendly
Looks like an app that stayed lime it was 5 yrs ago: not intuitive and friendly at all. Ask to log on website for reservations and more
Flaky
Works occasionally. Useful when it works. Frustrating when it doesn’t. No support available.
Worst App
The app simply never worked. They blamed it on my iPhone but most on the ship had similar issues. Just one of many things that were lacking on this Ponant cruise.
Logout
Every time I try to log on it asks me if I want to log off. I can’t log in
Endless loop logging in. No support.
None of the support links work. App is full of bugs.
Major issue
The app will log me in, but I immediately logs me out, giving me no other options.
Not user friendly
I wish this app stays logged on for a whole day. This app kept asking me to logon. I have to logon numerous times everyday, every time I need to use it. Or it somehow goes back to the logon screen during the use. There is no face recognition available. One has to type the email and password every time. It’s really annoying.
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Defective App restarts constantly
SW not maintained. Disappointed in Service!
The Kimberley
Broome to Darwin: Absolutely 5 stars. The ship. Food. Staff. Experiences. Naturalists with extensive knowledge. I was blown away. Thanks Ponant and the crew aboard Le Jacques Cartier.
App very frustrating
Cannot get the app to work. Finally deleted and reloaded, but that didn’t help either.
Response from developer
Hello Expatxyz, We are sorry to hear that you’re experiencing frustration with the Ponant app. We appreciate your feedback and would like to help resolve any issues you're facing. Please let us know more at mobileapp.support@ponant.com about the specific problems you encountered, and we’ll do our best to assist you. Yours sincerely, The PONANT team
Terrible
This app is very poor. I have uninstalled it and reinstalled it several,times as it goes into an endless “loading data” loop at the drop,of a hat. It needs serious attention. When it is working. It isn’t particularly useful.
Almost useless
Just finished a cruise. The app works well but is not updated. The menu would show up an hour before meal if at all. If there were changes in schedule they never made it to the app.
Rubbish
Can t sign-in on either my iPad or iPhone.
Is this app sposed to work?
Have struggled with this app since booking my cruise (for the last 6mths). It doesn’t load and then hangs.
Worked - Then stops working
I downloaded this app a couple months before my cruise, and it worked fine. Then about seven days before the cruise, the app was not operational. It would not log me in. I could login through my laptop, but not through my mobile device. Poor design and substandard
Worked - Then stops working
I downloaded this app a couple months before my cruise, and it worked fine. Then about seven days before the cruise, the app was not operational. It would not log me in. I could login through my laptop, but not through my mobile device. Poor design and substandard
Useless
Have been trying for 3 weeks to link my cruise leaving in 2 days. Only error messages. Online messages are ignored.
Forgot it!
Useless app whilst on board Le Boreal
App 🤔
Easier to go online and go to personal account.without worrying About the storage mb’s on the tablet/ phone/ laptop.especially with Ponant’s technical history.
No use on board
Currently on board Le Boreal. The app hasn’t been updated with menus since we embarked 3 weeks ago.
Now it need to be updated but we cannot update on board, so we cannot access anything. The App Store just sends us back to the app, which states it needs to be updated.
Ponant misses the fine details and this is a typical example of this issue.
Now it need to be updated but we cannot update on board, so we cannot access anything. The App Store just sends us back to the app, which states it needs to be updated.
Ponant misses the fine details and this is a typical example of this issue.
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