Can’t even sign in the app
Can’t even sign in to the app, it just hangs
Terrible app - unusable
This crashed repeatedly for a week but was manageable. It then wouldn’t upload data, when it did it was inaccurate. It progressively got worse until the app wouldn’t open. I deleted it and re-downloaded it and now it won’t let me log in or set up a new account. Contacted customer services multiple times but no response. Without a working app the tracker system is useless.
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Buggy, constantly crashes, incorrect data
Graphs don’t work
Active time doesn’t work
Sleep time inaccurate
App and tracker rarely connect without crashing.
Really unimpressed only had it a week 🤦🏼♀️
Active time doesn’t work
Sleep time inaccurate
App and tracker rarely connect without crashing.
Really unimpressed only had it a week 🤦🏼♀️
No golden doodle??
No support for a golden doodle, a super popular breed nowadays. We have a mini golden doodle and I didn’t expect them to have that, but I figured they would at least have a golden doodle.
Gender error
I downloaded the app to try it to keep track of my puppy; however, when I started adding her information and I clicked submit, it gave me a gender error no matter which gender to pick, so I wasn’t able to try the app since I was not able to get out if that screen. Too bad, it looked promising.
App crashes all the time
Have to delete app and reinstall for the app to update the data. When you try to see the amount of activity the app crashes.
Easy to use
Really easy and it saves my dog’s data when not connected to the net
Excellent product
I find this app very relatable, easy to use and fool proof. Syncs with the device seamlessly.
Does what it says on the box
I have 2 dogs and I love it. It is so easy to sync. When I come home, all I have to do it open the app and it updates itself and shows what my boys were up to whilst I was away. Very easy to use. In fact, I don't even think I've the trackers in days. It feels like magic lol. The only issue I faced was that the app kept showing both trackers when I first tried to pair them with my phone and I wasn't sure how to go about it. The user guide explained it and then it was pretty straight forward from there. It's just an idea, but have you guys considered having a user guide within the app? Saves paper. Saves the planet.
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Great app! Fitbit for dogs!
Recommended by a friend, works like a charm
Terrible.
The app does not work, it’s not accurate at all. It counts dogs moving their head or shaking water off as steps! Complete farce of a company. Rubbish app and a rubbish company. Copied another app and got it wrong completely. Seems like a huge scam.
Want my money back
Ordered the tracker on the 20th of March, nothing happened since then. Can't track my order, they don't answer emails ( I sent 2 ), no phone number on their website. I just want a refund.
Not impressed
We don’t get any graph, the app just crashes and closes itself. Some days we get a percentage of daily recommended activity, but that’s all (iPhone 6, iOS12). Tonight it downloaded one dog’s data and we got % daily activity, but it lost the other dog’s and we got nothing at all. Despite reporting the bug through the app (including sending a video of what was happening) no one has been in touch and the view count on the video has not increased, suggesting it hasn’t been watched. Disappointed.
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Appalling
I bought a tracker and it won’t sync to the app at all. All the problems they report as fixed in the history updates are not fixed. When you contact the company for support, nobody answers you.
Don’t waste your money.
Don’t waste your money.
Great concept.... app needs fixing
I love the idea of this app with the tracker how ever on iOS the app is extremely buggy and I cannot actually connect the tracker or update the sync! The app crashes and I have to delete the app, reinstall and hope the tracker connects with out it crashing again! I’ve barely got 5 mins of use from it! Oh and the graphs don’t work no does the highly active/active or rest monitors work. Just tells you want percentage of exercise they’ve done! So in reality only 10% of the app works.... if you get it working!
Please fix these bugs!!
Please fix these bugs!!
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Lies!
App is absolutely horrendous
Device is crap
PoochPlay company is rubbish
Can’t even contact them ridiculous !
Waste of money on the device
I highly recommend, you use a different company!!!!
Device is crap
PoochPlay company is rubbish
Can’t even contact them ridiculous !
Waste of money on the device
I highly recommend, you use a different company!!!!
Really good and super light. App is really easy to use. - for Apple
Totally worth buying. Doesn’t fall off and data is very accurate. - for Amazon
Poor customer service
This app hasn’t worked since we got it our dog for Christmas (over a month now)
Despite assurances by the app’s team that they would review my problem and get back to me. They still haven’t!
Disappointing that I can’t even open the app to see how my doggies progress is doing.
Considering this is over £30 its not worth it to be just a glorified tag!
Despite assurances by the app’s team that they would review my problem and get back to me. They still haven’t!
Disappointing that I can’t even open the app to see how my doggies progress is doing.
Considering this is over £30 its not worth it to be just a glorified tag!
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Really activity tracking app
My lovely Weimaraner, as big as he is, has a fat appetite. Without PoochPlay, wouldn’t have seen it!
Amazing app
I got my Poochplay as a gift in September and absolutely love it. I have the black activity tracker, and Initially I used the app to mainly to see how much exercise Mollie was doing, but love that I can see how much food to feed her too! I also use the app to put in my vet appointments (i always forget).
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