Complex signup
2026 season is half over and still couldn't complete process. Shifts administrative responsibility onto tenants. Increases cost, complexity of (guest) access.
Guest Passes
I bought guest passes yesterday in the app, but not all of them were delivered to my account. Additionally, the next day, some of the passes that were delivered were removed, even though I never used them. This app is very erratic and I would not recommend
Great App
Love it. Easy to use.
Support
When I encountered difficulty with my application, customer support was very prompt and helpful in resolving the issue.
Glitchy & Duplicating Charges
This app is the bane of my existence. It is consistently glitching and disappearing my pool pass. Upon attempting to buy a guest pass for the pool, PoolEntry charged me three times.
Did not work
The app would let me start my application but whenever I tried to hit continue it would have a server error then say duplicate application. I created and deleted my application so many times and it has completely failed to upload.
It would be great if…
It would be great if I can see the water temperature in the app.
Terrible App
This app is not user friendly and riddled with technical problems. I receive server errors constantly causing me to restart over and over. Also, good luck with customer support. You have to email them and then wait days for a response which is really difficult when your kid wants to go swimming. Finally, you can only have one account per household. So you have to share your info with everyone that downloads the app instead of having different accounts associated with one household. It’s ridiculous, burdensome, and a huge waste of money for your HOA.
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Good app
This is a great idea to have this app. I just had a question. Is the amount of people that are at the pool correct? I often wondered that on other apps as well
Personal info request
I would prefer to add ages of participants rather than birthdates. It’s a little more protection against potential breaches of information.
Customer Support Ticket Closed without Resolution
I have a pool pass application that’s on hold and when I attempt to resolve the issue by accepting the document review step nothing happens. I submitted a customer support ticket which just told me to update the app and try again and then closed the ticket without verifying my issue was fixed. I confirmed I was on the newest version and opened a new ticket. So far the app has only made the process of getting a pool pass more difficult and the technical support is extremely lacking
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“try again!😡
This is an incredibly difficult app to use.
Tried to renew it for our complex pool this year and keep consistently getting “try again” messages. My husband was able to open it, but no luck for me and many others in my building.
Tried to renew it for our complex pool this year and keep consistently getting “try again” messages. My husband was able to open it, but no luck for me and many others in my building.
Pool pass process
Very easy and streamline straight to the point with the right documentation best set up ever.
Getway Pool Passes
Easy to use with the help from Kelly’s written directions via email
Good
Easy to get pool pass through app
Good App
I like this App because it allows to use the previous year info with retyping all the names in the pool application. Great choice!!!
Nice!
Nice App! Easy to use!
Convenient pool passes
The pool entry app is easy to you and applying for pool passes is super fast. The whole experience is really quick smooth and does what you need
Almost perfect!
The app itself is great and very user friendly. Such a convenient way to get into our pool! The only thing I don’t like is how you have to log back into the app every time you use it.
Roger That!
What a great a Summer. This app Pool Entry made this happen. I could just check the app to see if the pool was crowded.
All the Lifeguards were super cool and professional.
Thank you!
All the Lifeguards were super cool and professional.
Thank you!
