Only allows 1 BM per day
Crashing
Response from developer
Hello, thank you for the heads up! We're aware of this issue and currently working on a fix. We value your feedback and would appreciate hearing more details about your experience to help us improve the app. Please contact us at pooply@healthmode.co. Also, please give it another try once everything works properly!
Camera not working & Need log for no bm
Response from developer
Thanks for taking the time to give us feedback, we appreciate it! You may see fluorescent white because the app uses an inversion filter when taking the picture - our test users preferred this option most to make the experience more pleasant. Also, just to be sure, please make sure the camera is allowed in the app in Settings -> Privacy -> Camera -> Pooply ON. You can also log no bowel movement event - this becomes available the following day, in case a bowel movement is yet to happen today. If the issue persists, please contact us at pooply@healthmode.co - we’d love to get in touch and hear more of your feedback.
cant use! give less than 1 star
Response from developer
Hi, app engineer here! We are sorry for your experience. We're aware of the issue and currently working on a fix. We value your feedback and would be grateful to hear more about your experience to help us improve the app. Please contact us at pooply@healthmode.co. Thanks!
I can’t even use it?
Response from developer
Hi, product manager here! We’re sorry this causes you trouble. Our users are entering sensitive health data to their app and we have to make sure that nobody unauthorized can access it. The app is part of a remote clinical study, therefore our users' privacy is our top concern. We also need to comply with security requirements posed by the regulatory body. We’re sorry to see you go, your feedback is very valuable to us and we’d be happy if you give it another try. Thanks, Lucy
Very clever
Response from developer
Hi there, we really appreciate your kind feedback and hope you enjoy using the app! Let us know if there is anything we could improve.
Ssl error
Response from developer
Hi Meghan, App engineer here! We’re sorry for your poor experience. The issue was actually in our server infrastructure (so no need to update the app), we’re now making sure this won’t happen again. Please, could you give it another run and let us know your feedback? Feel free to reach us directly. We’d like to hear your thoughts.
Survey
That shouldn’t be a disqualification for a observation it’s not a factor that has very much to do scientifically.
Response from developer
Hi, Product manager of the app here. We’re sorry you are feeling the intrusion on this one. Our onboarding process is based on requirements from the regulatory body. We don’t store your contact info anywhere and your data will never be joined with your contact info. I can see this is worrisome. Let us know if we can be of any assistance or if you’d like to have a chat. Thank you for your feedback, Lucy.
Won’t let you get past the birthday
Response from developer
Hi, app engineer here. You’re completely right and we’re sorry for your poor experience with the app. We’ve identified and fixed the issue in release 1.2.2. If you are willing please download the app again and see if the issue is gone. We’d love to hear your feedback. Feel free to reach out to us directly.
Registering
Karen A
Response from developer
Hi, good catch and we’re very sorry. We’ve identified and fixed the issue in release 1.2.2. If you would be willing, please download the app again and see if the issue is gone. Feel free to contact us directly. We really appreciate your feedback!
Wouldn’t let me past the third screen
Response from developer
Hi, you’re right! We’re very sorry for your poor experience! We’ve identified and fixed the issue in release 1.2.2. If you would be willing, please download the app again and see if the issue is gone. Feel free to contact us directly. We really appreciate your feedback!
