Useless
App won’t connect to the Portal router. I’d like to be able to enable fast lane after a recent reset, but there is no ability to do so from the web config page.
Very lame. Please fix this.
Very lame. Please fix this.
Just a terrible experience
The app is useless, the site is less helpful, the design of the devices is not bad but rather large. I should just be easy to set up and go. Nothing on worked. I have not been able to just get them to connect to anything. The web app is also… what’s the point this thing is the worst.
When it works, it kinda works
The app is okay, limited, when it works it kinda works. When it doesn’t work there is absolutely nothing you can do to adjust settings. Been needing to adjust for almost a day and the app keeps telling me the portal is offline.
Frustrating
Tried to pair with my existing and functional portal router. Three different phones, all up to date, failed to pair. Impossible to setup mesh network without pairing. No support available.
Useless app
This app is terrible. I’m connected to the internet through Portal. But the app says “Something is wrong. Portal is offline”. I have the latest iOS installed on iPhone 12 Pro.
Can’t find Portal router
I set my phone right on top of the router trying to pair the app via Bluetooth and it STILL couldn’t find the darn router. Giving up after many many attempts.
You can’t change anything
I like the device but the app doesn’t allow meaningful changes to WiFi.
App needs more features
Seems fine so far, I was hoping the app would have more tools.
Turned into trash
The first couple of years were awesome. This product had the best reviews so after a ton of research I opted to buy this unreasonably expensive router over others. Now, I’m stuck resetting this stupid piece of trash all the time and using the regular network in my house because it’s impossible to get it to work now a days.
The app is even more trash than the product. It’s cute and all that this company prides itself on simplicity but when it comes to complicated issues getting the same 4 stupid steps to plug it in and download the app are a waste of my time and not helpful in the least.
This is trash.
The app is even more trash than the product. It’s cute and all that this company prides itself on simplicity but when it comes to complicated issues getting the same 4 stupid steps to plug it in and download the app are a waste of my time and not helpful in the least.
This is trash.
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App stopped working
The app can no longer find my routers, although I can use the web-based browser. I regret ever buying these portals
Tech support absolutely non-existent
The routers and app are easy to use to set up your network for the very first time, but once something goes wrong it’s just a horrible experience.
Update: I’ve knocked the rating down to one star. My router lost its connection FOUR DAYS AGO and my tech support tickets have all been 109% ignored. Customer service is nonexistent. No one has contacted me and there’s no way to get help.
Update: I’ve knocked the rating down to one star. My router lost its connection FOUR DAYS AGO and my tech support tickets have all been 109% ignored. Customer service is nonexistent. No one has contacted me and there’s no way to get help.
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Why would yo rate tis
????????? Ok the router is pretty good (I’m hoping)
Not easy to fix issues and no support
I’ve been using this router app for almost a year. Worked on day one for the setup and there after router goes blue light and did not connect to app. Support experience is horrible they’ll respond after few days and we don’t even get notifications on that. So if we miss a day to respond they’ll close it and you need to raise new ticket . I raised 5 tickets for same issue and none resolved.
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Not A Great Option
On first set up it’s awesome and works super well. Although, Much like many other people have said, as soon as anything goes wrong there is little to no support in getting things fixed. The App is a joke and there is no support team.
The first year was awesome and then it started to require hard-resets (power off/power on)every morning to get a signal. I did a master reset and that seemed to fix things until a few months ago where the outages started again. I’ve checked with my service provider multiple times and they’ve confirmed the signal to the modem is perfect. And now today, it’s finally crapped out. I’m buying a TP-Link AC4000 as recommended by Wirecutter. I hope to never buy a product from the makers of “Portal” ever again, even by accident.
The first year was awesome and then it started to require hard-resets (power off/power on)every morning to get a signal. I did a master reset and that seemed to fix things until a few months ago where the outages started again. I’ve checked with my service provider multiple times and they’ve confirmed the signal to the modem is perfect. And now today, it’s finally crapped out. I’m buying a TP-Link AC4000 as recommended by Wirecutter. I hope to never buy a product from the makers of “Portal” ever again, even by accident.
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Crashes on Startup
Every. Time.
Crashes everytime
Everytime I open the app, it crashes
Needs to update app
App keeps crashing, needs to be updated
Crashes
Crashes Everytime you try to open.
App doesn’t work
It crashes before it even loads. Only way to access router is via the web.
App not working
App crash after splash screen. It's useless.
