This app offers convenient access to banking services, including free customer support via VoIP or chat. Users can manage their accounts, update personal information, track report statuses, and unblock ATM PINs. It supports multiple languages and is accessible globally with an internet connection.
What We Love
- 👍 Helpful for contacting BCA overseas
- 👍 Can call Halo BCA without using pulses
- 👍 Good service and staff
- 👍 Amazing and very helpful
- 👍 Very helpful, no need to go to the bank
Room to Improve
- 😞 No sound on calls
- 😞 Slow verification email
- 😞 Lost money, balance not returned
- 😞 Difficult facial verification
- 😞 Cannot log in
- 😞 Inappropriate for elderly users
- 😞 Transaction failed, balance deducted
- 😞 App blocks phone
- 😞 Confusing verification questions
- 😞 ATM delivery issues
- 😞 Halo BCA busy, call fails
- 😞 ATM card insertion failed, pulsa deducted
- 😞 Login requires paid SMS, fails
- 😞 Call quality poor, cuts off
- 😞 Selfie verification fails
- 😞 Failed login, pulsa deducted
- 😞 Transfer failed, balance deducted
- 😞 Cannot reset password, long hold music
- 😞 Phone calls redirected, no answer
- 😞 Live chat ended abruptly
- 😞 QR transactions failed, balance deducted
- 😞 Slow handling of failed transactions
- 😞 No solution for failed QR transactions
- 😞 App unreachable, directs to Twitter/WA
- 😞 CS unresponsive, always busy
- 😞 Difficult to contact CSO
- 😞 Activation fails, wastes pulsa
- 😞 Not helpful
- 😞 Bad customer service, no response
- 😞 Poor service, Qris failed, balance deducted
- 😞 CS hard to contact
- 😞 OTP not received
- 😞 CS rude, speaks fast, long wait
- 😞 Useless, directs to branch office
- 😞 Failed QR transactions, balance not returned
- 😞 No solution, directs to Halo BCA
- 😞 Cannot log in, oops error
- 😞 Long hold times, wasted time
- 😞 Difficult to log in, BCA ID blocked
- 😞 CS unfriendly, causes anger
- 😞 Not helpful
- 😞 Cannot log in, unexpected error
- 😞 Separate app from myBCA adds hassle
- 😞 Difficult to get OTP
- 😞 Unclear service activation follow-up
- 😞 Multiple apps from BCA needed
- 😞 Very bad service
- 😞 Chat ended by CS
- 😞 Useless app, full of bugs
- 😞 Voice quality unclear, needs redial
- 😞 CC debit blocked, no solution
- 😞 CS wants to call back to Indonesia for interlokal
- 😞 No sound on call, call auto-ends
