Backbone of my business
I love this company and the my local offices. I truly appreciate them for a flawless system. I recommend them to all of my family and friends. 👍🔥
one of the worst interface
managing mail is simple
receive
scan
move
batch process
nothing works reliably and no batch process
receive
scan
move
batch process
nothing works reliably and no batch process
PostScam Mail
Horrible service that will take your money and not give you anything.
Customer Service Issues When Trying to Close Account
When I had to cut the multi-city travel plan short I called customer service which I am literally now on hold still. The first two representatives had no idea how to answer my question and finally after getting a supervisor she explained to me that there’s ways around changing address back. When she explained to not use PMB and use UNIT or HASHTAG it prompted me to get even more frustrated. I called customer service a week and a half ago and asked if I could change PMB to UNIT and they said no that it had to stay PMB which was completely untrue. My advice to the CEO of Post Scan Mail, find someone different to train your representatives because the current one is failing dramatically. I would also have your website and app developers add information like this so it can be searched by customers and not waste an hour of their lives with ignorance.
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Response from developer
Thank you for taking the time to share this detailed feedback. We sincerely apologize for the long hold times, the inconsistent information you received, and the frustration this caused—this is not the experience we want for our customers. We take concerns about training very seriously, and your feedback has been shared with our leadership team so we can address both representative knowledge gaps and internal consistency. We also appreciate your suggestion regarding clearer documentation within the app and website. Improving self-service resources is an active priority, and feedback like yours helps guide those updates.
The Notary Verification process
The notary verificarion process is a hard process and affect the services of this company.
Terrible Mail Service App
If you are an expat, do not try and use this service. They will take your money and then tell you that you must produce a car or homeowner insurance policy as proof of residence. I live in Qatar and own nothing in the USA and won’t until next year. I had to send them an email to cancel the mailbox and refund my 9.99. They did not refund it and did cancel the mailbox. So they made sure to make 10 bucks just to show me that their service would not work for me.
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Response from developer
We're sorry for the trouble you experienced. Please contact us at support@postscanmail.com so we can make sure your refund is processed. We want to make this right
Must have travelers
I absolutely love this mail service! I’ve had it since I started doing travel nursing in 2020. No more missed mail and my packages are secured. I’ve never had a problem with this app. Definitely a God send solution.
They're doing double charges
I was shocked when noticed that their billing system can charge you several times in a row. You need to control every transaction, because some days it can double charge for no reason.
Terrible support, they're answering once per week and don't want to help you with a problem.
Terrible scammers
Terrible support, they're answering once per week and don't want to help you with a problem.
Terrible scammers
Scam
Charging for no reason every day
Fraud app
Fraud app
Love it so far!
Premium location, hands free!
Love PostScanMail!
I live overseas for half the year. I depend on PostScan Mail to receive my mail when I’m away. They send me photos of anything that comes in, and through the app, I can instruct them to the mail and email it to me, shred, recycle, or hold the mail for me to pick up when I return. Reliable and works great. Highly recommended!
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Reviewggg
Good app
Picked up items
Why does it say accruing storage on items I already picked up?
Great mail service!
I’ve been using their services for more than a year now and everything is great! I get notified whenever I have a new mail. Great customer service. I highly recommend them when you’re overseas!
Ok but needs improvement
The app is clunky throughout and could really benefit from a lot of simplification by someone in UX who understands how to build a workflow. However my specific issue is that when I look at the tracking information for my past shipment, all of the updates show the same current date and time rather than when the update actually occurred. For instance if I check it at 7:40, every update in the tracking history shows it happened at 7:40 on the current day. It seems like a bug since this information should be pulled directly from the carrier. Please fix.
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Non-existent support
I signed up for PostScanMail and tried to contact support 4-5 times by phone. No response, no reply, it just rings and rings endlessly. Left voice messages. Their support is nonexistent. If you ever need to talk to them regarding your mails, forget it.
Excellent native app and service
As a digital nomad and expat I’ve been super happy with PostScan Mail. Reasonably priced, a great onboarding process, and excellent customer service if you run into any hiccups. Highly recommended.
Very disappointing.
I have been using PSM for about a year and a half after moving abroad for a time and not able entirely to eliminate mail.
For the first six months they did well, but after time their service or local service provider just stopped doing the job. I went months without receiving mail though I had been contacted by people saying they had sent things. I resorted to calling PSM multiple times and ultimately the local service provider as well to remind them. It became a weekly issue until eventually I was getting mail that had been received 9 months before, a month before. Some seems to have just been thrown out, including checks, credit cards, and other important documents.
I called PSM multiple times asking for a test mail to see if things could assure their services. I had to request this 4 times and they admitted every time they simply had not sent this out.
I really wish I could give them a good review but they have failed time and time again.
For the first six months they did well, but after time their service or local service provider just stopped doing the job. I went months without receiving mail though I had been contacted by people saying they had sent things. I resorted to calling PSM multiple times and ultimately the local service provider as well to remind them. It became a weekly issue until eventually I was getting mail that had been received 9 months before, a month before. Some seems to have just been thrown out, including checks, credit cards, and other important documents.
I called PSM multiple times asking for a test mail to see if things could assure their services. I had to request this 4 times and they admitted every time they simply had not sent this out.
I really wish I could give them a good review but they have failed time and time again.
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Customer service
Never answers the phone change my mailing address no warning customer service in the toilet
App is good
The app is ok it’s the service provider that presents challenges. A lot of your mail gets missing and scanned into the system very late and you have no way to tell exactly what mail is missing
