Backbone of my business
I love this company and the my local offices. I truly appreciate them for a flawless system. I recommend them to all of my family and friends. 👍🔥
one of the worst interface
managing mail is simple
receive
scan
move
batch process
nothing works reliably and no batch process
receive
scan
move
batch process
nothing works reliably and no batch process
PostScam Mail
Horrible service that will take your money and not give you anything.
Customer Service Issues When Trying to Close Account
When I had to cut the multi-city travel plan short I called customer service which I am literally now on hold still. The first two representatives had no idea how to answer my question and finally after getting a supervisor she explained to me that there’s ways around changing address back. When she explained to not use PMB and use UNIT or HASHTAG it prompted me to get even more frustrated. I called customer service a week and a half ago and asked if I could change PMB to UNIT and they said no that it had to stay PMB which was completely untrue. My advice to the CEO of Post Scan Mail, find someone different to train your representatives because the current one is failing dramatically. I would also have your website and app developers add information like this so it can be searched by customers and not waste an hour of their lives with ignorance.
Show more
Response from developer
Thank you for taking the time to share this detailed feedback. We sincerely apologize for the long hold times, the inconsistent information you received, and the frustration this caused—this is not the experience we want for our customers. We take concerns about training very seriously, and your feedback has been shared with our leadership team so we can address both representative knowledge gaps and internal consistency. We also appreciate your suggestion regarding clearer documentation within the app and website. Improving self-service resources is an active priority, and feedback like yours helps guide those updates.
The Notary Verification process
The notary verificarion process is a hard process and affect the services of this company.
