Power Financial Credit Union User Reviews

Customer Experience

Positive experience79.5% of reviews
Neutral6.8% of reviews
Negative experience13.7% of reviews

~ Based on 73 written reviews from the US App Store.

What users say

Is Power Financial Credit Union Safe?

Power Financial Credit Union appears safe based on user ratings. AppsHunter Safety Score for Power Financial Credit Union is 97/100.

This assessment is based on 2,927 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.2% of ratings point to a safe experience
1.3% of ratings suggest some concerns
1.5% of ratings point to a risky experience

~ Based on 2,675 App Store ratings for Power Financial Credit Union.

Is Power Financial Credit Union Legit?

Power Financial Credit Union appears to be a legitimate app. AppsHunter Legitimacy Score for Power Financial Credit Union is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Weird deposit amounts!

Great interest rates, but horrible amount of money that you can deposit.

The Best

I have never had a problem with my bank. And any questions are always answered immediately. So thank you for making my life easy

Unable to use Zelle

I love the app, HOWEVER, I can’t use Zelle anymore which is a huge inconvenience. When I go to access Zelle through the PowerFi app, it just crashes. I hope they fix this issue soon.

App keeps crashing when choosing Zelle

The new update has no other issues other than when I try to use Zelle. Every time I choose the Zelle option and go to the page, it loads for a few seconds before the whole app crashes. It’s been a while since this started and it’s extremely inconvenient.

Unable to access Zelle

I need assistance- unable to use Zelle

Version 2025.5.1

The recent app update looks nice, but once you click into an account, there’s a persistent comment at bottom of the screen re: balances that you cannot click away from. It’s eating a third of my screen. LOSE THIS “FEATURE”!!

Los mejores

Son lo máximo, esmerada atención a cada cliente , siempre disponibles para dar la mejor opción a cada caso en particular.

iOS 18+ broke widgets

After iOS 18 on my iPhone 15, the widget is gone. I can no longer view my account balances at a glance, without having to enter the app itself.

I went through and checked if there’s an update to the app, nothing. Went and checked the settings for quick balance widget within the app, and it’s enabled with all my accounts selected.

When on the widget page, clicking edit > Add Widget, and searching for the PowerFi widget I cannot find anything at all related to PowerFi!

Please fix this!
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Banking

Power Financial is the BEST!!!!⭐️⭐️⭐️⭐️⭐️

Updates have made the app better

Better. But still often get a “this session has timed out” error when trying to view my credit card account summary. iPhone 13 latest iOS 17.5.1

POWER FI.C.U.

The best ever to handle my money; indeed for many years they have been because it is a trustworthy institution and the personnel is knowledgeable, understand my needs, and respect me to the utmost. I would not leave the institution for any other and IT IS LOCAL HELPING LOCALS. Thank You.

No way to report an issue besides here

There’s no easy way to report an issue to the devs of this app besides to leave 1 star review and hope they see it. I have the visa elite signature CC. Whenever I click on it from within the app, it begins to load the Account History page and eventually says, “It looks like there is an issue on our end. Please try again in a little while.” Tapping on OK reverts you back to the main screen, unable to view anything further regarding my CC account.. if you tap outside of the OK / message window then you can continue to browse the history page but it’s completely empty with no transaction history what so ever.. Closing and reloading the app never fixes this. It’s been like this for months, my guess is that is due to no one being able to easily report the issue. My suggestion to devs? Give us an easy ‘report’ button that sends a detailed summary of phone data (model, iOS version, app version, etc) along with a screenshot of what the user is currently seeing. That will make EVERYONES lives better. Trust me.
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Es bueno

Lo único que no me gusta es que no puedo ver los movimientos, y detalles de mi tarjeta de crédito

Luv u guys

Had to sit down with Alex for 2 1/2 hrs when I had a case of check fraud, he bent over backwards to solve all the issues .👍👍👍👍👍

Not easy to navigate or find things

I was directed here to enroll in Zell and it is impossible to figure out how now I cannot receive payments

Happy customer for over 20 years!

I like how the employees always try to help you out from the bottom of their hearts. We’re not just a bunch of numbers to the people at Power Financial.

Old customer

Better than any bank!! Love the service

A member since 1980 changing banks

The last year has been very disappointing for me as a credit unit on member for almost 40 years. This credit union has always had the best service without question but recently lots of error taking a lot of time to either fix or bring to the attention of customer services. I have slowly moved my banking services to another bank with much better services on line, by phone & in person. I am sad since the people who work at the credit union are great but their technology & operations behind the scenes are not up to their former quality & much surpassed by other institutions. Bill Pay does not work well when not electronic and now statements & tax reports do not print or download with the mobile app, which often is not working for various features.

Update: services still declining sad to report. Mobile app functions decreasing so no more ability to download or print statements to a mobile device. Also, no additional layer of security to log in with secondary authentication by code like all other financial apps & even non-financial apps available. My slow migration is almost complete. Not feeling safe with my money at this institution.
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Good but needs to evolve

The app does the basics & essentials you’d need & expect from a banking app: check your balance, deposit checks, transfer within your accounts, etc...not saying there is anything wrong with these features & have never experienced a problem but I have used other banking apps & when you compare PFCU app to others, it’s basic.
A few things I would like to see:
- Zelle (Its too big not to associate with. I know this is a bank issue but might as well put it here)
- Not have to be redirected to another site to view PFCU credit card statements.
- A better layout

So again the app is good, no major downfalls but can be better when comparing to other major bank apps.
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Better app's than another Credit Union

I recently open Hreat Apps an account with pfcu, this bill payer app's is better than other banking I use. Interface is user friendly. I am only missing mobile alerts!