Hate new app
I hate that I can’t log in using my Face ID. I have to go log into the website and get an OTP on my phone every time I want to open it.
Great
Great
Struggle to read content on app
The landing page of app is confusing. As a lay person the info you looking for is not easily found. The letters are also so small. Is the a place the letter size can be increased?
No login
Cannot log in. App keeps stating that it cannot verify my credentials. I have successfully confirmed my login name and have changed my password many times. I still cannot log in.
App Not Launching
I’ve downloaded the app the iPhone, since the old Samsung is not functional. The app refuses to launch on the iPhone, and works on the old Samsung.
Cannot proceed past login
When logging into the app, after successfully entering all login details, there is a button that says “Proceed to the App”. Clicking it does not do anything. Clicking “Done” takes you back to the login screen on the App. Therefore impossible to use.
Response from developer
Dear Wessel113, we sincerely apologise for the issue you are experiencing. May we please ask that you contact us at mobileapp@pps.co.za so that we can assist you with accessing our App?
Useless App
Registered.
Then if I want to log in, it sends me in a loop of “go to the App”. I click on it and the I am back at “go to the App”
Then if I want to log in, it sends me in a loop of “go to the App”. I click on it and the I am back at “go to the App”
Cannot login. Cannot receive verification code.
Since the new update 3 weeks ago I cannot receive verification code. Was not a problem before. On the app settings there is no button to turn on notifications (iPhone). Have been struggling with PPS for 10 days without success. Please update and fix app.
Products not lnked
New PPS does not lnk all your products and PPS member service unable to assist and does not follow up on queries logged
Clunky login process
The app should use faceid rather than the multi step sms based login process on iOS
Response from developer
Dear TK-ZA-NL, biometric login is a feature we will be rolling out in future, thank you for the feedback. We recognise that two-factor authentication introduces another step in the login process, but the security of your profile is of paramount importance to us, hence the introduction thereof in our new single sign-on solution.
New PPS app
Like the more secure app that now has all my products. Don’t have to go to 3 or more apps.
