App is worthless
Frustrating, not customer friendly. The deposits are not in a timely manner. The app is useless. You call and you get a roundabout information that they want to help you through the phone when they don’t understand even the issue.
My times, just as valuable as yours you guys get paid to help us when there has been no help to resolve the issue. We don’t get paid to go in there. We give you our money you give us nothing but a headache.
My times, just as valuable as yours you guys get paid to help us when there has been no help to resolve the issue. We don’t get paid to go in there. We give you our money you give us nothing but a headache.
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Mobile deposit does not work
Mobile deposit does not work in the app. It always says the front and back of the check are 2 different sizes, so it will block the deposit. Please fix this ASAP. It’s been broken for months.
Zelle
Zelle not working with latest version of Premier CU
App has been crashing the past 3 weeks, now its down
Nothing but issues with this app! it takes forever to login , transfers sometimes don’t go through . since the last change to the app It has been nothing but a constant pain. What a waste of time. not to mention this credit unions debit card chips break all the time and they still haven’t figured out how to go to contactless cards like everyone else !
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New version is better
The updated app is much more elegant and responsive than the previous version. Yes, there are additional steps to get your account going, but those are security measures put in place to protect your account. Everything seems to be working fine, and it’s just as good as other banking apps.
Can I trust this app?
I have been using this app for years. Today it asked me to update my password. Ok like all apps they have me to create another password with special characters and it can’t contain my aunt’s second pets name etc. No, not at all. I had to provide social security number and date of birth. I have never been impressed by the online security of any US bank, but this is the worst I’ve seen in regards to exposing my privacy.
I still give three stars. The app is quite ok. I just don’t understand why I need to provide so much personal information.
I still give three stars. The app is quite ok. I just don’t understand why I need to provide so much personal information.
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App is trash
They updated the app and it’s impossible for me to log in. They want so much personal information and the way it has to be input is so specific but with little guidance. So ridiculous. I am done with this credit union. They’re trash.
Ruined a perfectly good app
So some knucklehead decided to revamp the app… used to work perfectly fine, but not now. Mobile isn’t the same as iPad, and desktop/web version is even worse.
Zelle on the PremierOne app isn’t great
I open the PremierOne app and go to transfer money using Zelle. It opens and I leave the app to check my texts, for example, to make sure how much I want to send. When I open up the PremierOne app again, Zelle says “user locked” and I have to restart any progress I had on Zelle again.
If the functionality can’t be improved, please allow us to use Zelle through their app. Their app says that we can’t use theirs because we can “use” Zelle through our bank app.
If the functionality can’t be improved, please allow us to use Zelle through their app. Their app says that we can’t use theirs because we can “use” Zelle through our bank app.
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Not the prettiest but works
Not the prettiest but it’s easy to transfer set up Zelle and reoccurring payments. It’s not my main bank but the app works really well the only thing I can’t figure out is why the Credit score notifications never disappear from the bottom of the app. I mark them all as read but I always have 3 notifications waiting.
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Update All PremierOneCU apps please!
Hello!
Considering this is a bank app I would think you would have more updates to work out the kinks and to have better security. I logged into my account to download the Card Companion app that is advertised on your site and no sooner than I logged in the app crashes and closes out, 3 times. The app also says the last update was 1 year ago and before that 2 years. So with that being said how else am I going to control my cards and have the ability to turn them off and on at any time? If the credit union is closed and this Card Companion app is not working, what is the next safest option to secure your money?
Please advise and thank you in advance!
Considering this is a bank app I would think you would have more updates to work out the kinks and to have better security. I logged into my account to download the Card Companion app that is advertised on your site and no sooner than I logged in the app crashes and closes out, 3 times. The app also says the last update was 1 year ago and before that 2 years. So with that being said how else am I going to control my cards and have the ability to turn them off and on at any time? If the credit union is closed and this Card Companion app is not working, what is the next safest option to secure your money?
Please advise and thank you in advance!
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App and Website Connection Issues
Slowest app on the planet. Website is just as bad. Not the credit union’s fault but developers’. It takes forever to load app and login only for it to tell you your login credentials are incorrect even if they’re right. Use the same credentials on their website and it works. Both app and website are RIDICULOUSLY slow to load and doing a simple transfer is easy but takes forever because of how slow it is.
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Worst app for banking
Constant crashes and resets, learn to hire somebody who can properly set up your apps
Is Hellen Keller doing their updates?!?
Omg worst banking app ever. I can start my list of complaints with the Face ID. Don’t mess up once or you will need to completely reset your login settings. Always down for repairs but nothing seems to get fixed. Transfers will be blocked. Funds will not be accessible. I rely mostly on their safari extension the app is terrible.
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Visa
Easy and fast! Nice and easy to do.
Customer-satisfied
I Love my Credit Union. The Rep. Kay is very professional. The online banking is easy to navigate and I can access it wherever I am..
Tarjeta
Excelente servicio y muy buena aplicación continúen así
User friendly
Very convenient and user friendly app.
Inconsistent
I’ve banked with Premier One since it used to be National Semiconductor Credit Union. The app has improved, but often fails to connect especially when using an iPad, forcing users to either connect via a web browser or go into a branch, which during COVID-19 is no good.
Not working on iOS 14
I haven’t been able to use the app at all because it crashes as soon as I open it up.
