¯\_(ツ)_/¯
Hasn't allowed me to sign in even once!
Do not use
Do not use this service. I never will again. App is useless - there is no real tracking for your delivery. It just show a map of your address.
Customer service is RUDE. Rude. Rude. Rude. If I could give negative stars for customer service I would.
I used the chat system and it became very apparent very quickly that messaging concerns was a bother for them. When the customer service rep gave me her response of I’ve done what I can and won’t do any more she exited out of our chat. I called and got attitude from the same person on the phone with poorly thought out excuses. There was no accountability.
The delivery driver then tried to hang up a custom suit on a wreath that could have easily poked through the plastic and damaged the suit…immediately after dry cleaning. I can’t even begin to understand why calling is so off the table. I’m a millennial and even I call.
My recommendation - be smarter than me and when a company has a 2.5 star rating..there’s a reason. I was stupid enough to send a wedding order to them.
Customer service is RUDE. Rude. Rude. Rude. If I could give negative stars for customer service I would.
I used the chat system and it became very apparent very quickly that messaging concerns was a bother for them. When the customer service rep gave me her response of I’ve done what I can and won’t do any more she exited out of our chat. I called and got attitude from the same person on the phone with poorly thought out excuses. There was no accountability.
The delivery driver then tried to hang up a custom suit on a wreath that could have easily poked through the plastic and damaged the suit…immediately after dry cleaning. I can’t even begin to understand why calling is so off the table. I’m a millennial and even I call.
My recommendation - be smarter than me and when a company has a 2.5 star rating..there’s a reason. I was stupid enough to send a wedding order to them.
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So unreliable and terrible customer support
My orders are constantly late both picking up and dropping off, why even both scheduling? My billing is constantly different for the exact same items. Customer support is a lost cause. AVOID
False advertising
They claimed to support my location on their website, so I downloaded the app and scheduled a service for my address. They gave me a 2 hour service window and never showed up. When I contacted support, they told me they don’t service my location (despite their website saying they do and the app saying I was scheduled after entering my address). Bottom line, they wasted my time and now my suit won’t be dry cleaned in time for the event I was going to wear it at.
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STOP. RUN AWAY. don’t even download the app
DO NOT USE THIS SERVICE.
Seriously, save yourself the time, money and aggravation and do not use this service.
Everything about my experience was awful.
Pick Up/Drop Off was VERY LATE and the company was not apologetic at all. Absolutely no concern for the fact that as a customer, you scheduled pick up during a certain window for a reason.
Quality - AWFUL. My whites arrived with stains ALL OVER THEM. Literally on every single item. My clothes are completely ruined. My dark clothing was also ruined with...bleach stains! I truly do not understand how my white clothes ended up coming back to me with stains all over them and the company was so careless that they got bleach on my darker clothing! Not to mention other, weird stains that did not exist when I send them out.
Customer Service - THE BIGGEST JOKE OF THEM ALL. When my order was late being picked up, I called, the number went straight to voicemail, I messaged online and didn't get a response for over 6 hours. 6 hours. I did however receive a call from the actual facility doing my laundry and when I tried to call that number the next day, to make sure my order would be delivered in the delivery window and to follow up when it wasn't my calls were ignored. ONLY WHEN I called from a private number were my calls answered.
Regarding the fact that my clothes are literally ruined. I am still in process of getting my money back. But, it has taken over 2 weeks and I still don't have it. Press' customer service is not only unhelpful but they literally blamed me for the stains that their employees are responsible for. This company is trying to do everything possible to avoid any accountability or responsibility. I am still arguing with them about this and I will literally go to my credit card company to get my money back, if Press doesn't do the right thing.
Pick Up - OVER 2 hours late
Drop Off - an hour late
Quality - 0/10; -3/10 if that rating was possible.
Customer Service - -8/10
Seriously, save yourself the headache and don't even download this app.
Seriously, save yourself the time, money and aggravation and do not use this service.
Everything about my experience was awful.
Pick Up/Drop Off was VERY LATE and the company was not apologetic at all. Absolutely no concern for the fact that as a customer, you scheduled pick up during a certain window for a reason.
Quality - AWFUL. My whites arrived with stains ALL OVER THEM. Literally on every single item. My clothes are completely ruined. My dark clothing was also ruined with...bleach stains! I truly do not understand how my white clothes ended up coming back to me with stains all over them and the company was so careless that they got bleach on my darker clothing! Not to mention other, weird stains that did not exist when I send them out.
Customer Service - THE BIGGEST JOKE OF THEM ALL. When my order was late being picked up, I called, the number went straight to voicemail, I messaged online and didn't get a response for over 6 hours. 6 hours. I did however receive a call from the actual facility doing my laundry and when I tried to call that number the next day, to make sure my order would be delivered in the delivery window and to follow up when it wasn't my calls were ignored. ONLY WHEN I called from a private number were my calls answered.
Regarding the fact that my clothes are literally ruined. I am still in process of getting my money back. But, it has taken over 2 weeks and I still don't have it. Press' customer service is not only unhelpful but they literally blamed me for the stains that their employees are responsible for. This company is trying to do everything possible to avoid any accountability or responsibility. I am still arguing with them about this and I will literally go to my credit card company to get my money back, if Press doesn't do the right thing.
Pick Up - OVER 2 hours late
Drop Off - an hour late
Quality - 0/10; -3/10 if that rating was possible.
Customer Service - -8/10
Seriously, save yourself the headache and don't even download this app.
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