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Hasn't allowed me to sign in even once!
Do not use
Do not use this service. I never will again. App is useless - there is no real tracking for your delivery. It just show a map of your address.
Customer service is RUDE. Rude. Rude. Rude. If I could give negative stars for customer service I would.
I used the chat system and it became very apparent very quickly that messaging concerns was a bother for them. When the customer service rep gave me her response of I’ve done what I can and won’t do any more she exited out of our chat. I called and got attitude from the same person on the phone with poorly thought out excuses. There was no accountability.
The delivery driver then tried to hang up a custom suit on a wreath that could have easily poked through the plastic and damaged the suit…immediately after dry cleaning. I can’t even begin to understand why calling is so off the table. I’m a millennial and even I call.
My recommendation - be smarter than me and when a company has a 2.5 star rating..there’s a reason. I was stupid enough to send a wedding order to them.
Customer service is RUDE. Rude. Rude. Rude. If I could give negative stars for customer service I would.
I used the chat system and it became very apparent very quickly that messaging concerns was a bother for them. When the customer service rep gave me her response of I’ve done what I can and won’t do any more she exited out of our chat. I called and got attitude from the same person on the phone with poorly thought out excuses. There was no accountability.
The delivery driver then tried to hang up a custom suit on a wreath that could have easily poked through the plastic and damaged the suit…immediately after dry cleaning. I can’t even begin to understand why calling is so off the table. I’m a millennial and even I call.
My recommendation - be smarter than me and when a company has a 2.5 star rating..there’s a reason. I was stupid enough to send a wedding order to them.
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So unreliable and terrible customer support
My orders are constantly late both picking up and dropping off, why even both scheduling? My billing is constantly different for the exact same items. Customer support is a lost cause. AVOID
False advertising
They claimed to support my location on their website, so I downloaded the app and scheduled a service for my address. They gave me a 2 hour service window and never showed up. When I contacted support, they told me they don’t service my location (despite their website saying they do and the app saying I was scheduled after entering my address). Bottom line, they wasted my time and now my suit won’t be dry cleaned in time for the event I was going to wear it at.
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STOP. RUN AWAY. don’t even download the app
DO NOT USE THIS SERVICE.
Seriously, save yourself the time, money and aggravation and do not use this service.
Everything about my experience was awful.
Pick Up/Drop Off was VERY LATE and the company was not apologetic at all. Absolutely no concern for the fact that as a customer, you scheduled pick up during a certain window for a reason.
Quality - AWFUL. My whites arrived with stains ALL OVER THEM. Literally on every single item. My clothes are completely ruined. My dark clothing was also ruined with...bleach stains! I truly do not understand how my white clothes ended up coming back to me with stains all over them and the company was so careless that they got bleach on my darker clothing! Not to mention other, weird stains that did not exist when I send them out.
Customer Service - THE BIGGEST JOKE OF THEM ALL. When my order was late being picked up, I called, the number went straight to voicemail, I messaged online and didn't get a response for over 6 hours. 6 hours. I did however receive a call from the actual facility doing my laundry and when I tried to call that number the next day, to make sure my order would be delivered in the delivery window and to follow up when it wasn't my calls were ignored. ONLY WHEN I called from a private number were my calls answered.
Regarding the fact that my clothes are literally ruined. I am still in process of getting my money back. But, it has taken over 2 weeks and I still don't have it. Press' customer service is not only unhelpful but they literally blamed me for the stains that their employees are responsible for. This company is trying to do everything possible to avoid any accountability or responsibility. I am still arguing with them about this and I will literally go to my credit card company to get my money back, if Press doesn't do the right thing.
Pick Up - OVER 2 hours late
Drop Off - an hour late
Quality - 0/10; -3/10 if that rating was possible.
Customer Service - -8/10
Seriously, save yourself the headache and don't even download this app.
Seriously, save yourself the time, money and aggravation and do not use this service.
Everything about my experience was awful.
Pick Up/Drop Off was VERY LATE and the company was not apologetic at all. Absolutely no concern for the fact that as a customer, you scheduled pick up during a certain window for a reason.
Quality - AWFUL. My whites arrived with stains ALL OVER THEM. Literally on every single item. My clothes are completely ruined. My dark clothing was also ruined with...bleach stains! I truly do not understand how my white clothes ended up coming back to me with stains all over them and the company was so careless that they got bleach on my darker clothing! Not to mention other, weird stains that did not exist when I send them out.
Customer Service - THE BIGGEST JOKE OF THEM ALL. When my order was late being picked up, I called, the number went straight to voicemail, I messaged online and didn't get a response for over 6 hours. 6 hours. I did however receive a call from the actual facility doing my laundry and when I tried to call that number the next day, to make sure my order would be delivered in the delivery window and to follow up when it wasn't my calls were ignored. ONLY WHEN I called from a private number were my calls answered.
Regarding the fact that my clothes are literally ruined. I am still in process of getting my money back. But, it has taken over 2 weeks and I still don't have it. Press' customer service is not only unhelpful but they literally blamed me for the stains that their employees are responsible for. This company is trying to do everything possible to avoid any accountability or responsibility. I am still arguing with them about this and I will literally go to my credit card company to get my money back, if Press doesn't do the right thing.
Pick Up - OVER 2 hours late
Drop Off - an hour late
Quality - 0/10; -3/10 if that rating was possible.
Customer Service - -8/10
Seriously, save yourself the headache and don't even download this app.
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Press on…
-Placed order on Sunday April 3rd for about 35lbs of wash and fold laundry, as well as dry cleaning for a king size down feather duvet and a full length down feather Michael Kors winter coat. All items listed on original order form.
-Items picked up Monday April 4th
-Items scheduled to be returned between 8am-10am Wednesday April 6th
-Items not returned until 6pm on Wednesday
-Charged $178.42 on April 6th
-Wash and fold laundry smelled like mildew and was extremely wrinkled. All had to be rewashed Wednesday night in order to have clean clothes to wear to work in the morning.
-Down feather duvet smelled like mildew and was damp, had to be thrown away as it’s not supposed to be washed and was moldy. Originally valued at $120.
-Michael Kors winter coat was not returned. Originally valued at $300.
-Attempted to contact Press via chat function in app 3-4 times between Wednesday evening and Thursday morning.
-Attempted to contact Press via Facebook Messenger Thursday morning.
-Attempted to contact Press via text Thursday morning. Finally got a response from Gabe asking for more info and photo of missing coat. Communicated with Gabe and sent requested info. Gabe reassured that coat would be found and all charges would be reimbursed. Coat was returned about a week after original order was placed, but charges were never reimbursed.
In summary, over $100 lost on wrinkled/moldy wash and fold clothing, $120 duvet ruined, and an additional $75 to have winter coat cleaned again after not trusting it was properly done so the first time. Nearly $300 worth of damage and nothing done to “make it right” as Gabe promised they would do. Press on and go somewhere else.
-Items picked up Monday April 4th
-Items scheduled to be returned between 8am-10am Wednesday April 6th
-Items not returned until 6pm on Wednesday
-Charged $178.42 on April 6th
-Wash and fold laundry smelled like mildew and was extremely wrinkled. All had to be rewashed Wednesday night in order to have clean clothes to wear to work in the morning.
-Down feather duvet smelled like mildew and was damp, had to be thrown away as it’s not supposed to be washed and was moldy. Originally valued at $120.
-Michael Kors winter coat was not returned. Originally valued at $300.
-Attempted to contact Press via chat function in app 3-4 times between Wednesday evening and Thursday morning.
-Attempted to contact Press via Facebook Messenger Thursday morning.
-Attempted to contact Press via text Thursday morning. Finally got a response from Gabe asking for more info and photo of missing coat. Communicated with Gabe and sent requested info. Gabe reassured that coat would be found and all charges would be reimbursed. Coat was returned about a week after original order was placed, but charges were never reimbursed.
In summary, over $100 lost on wrinkled/moldy wash and fold clothing, $120 duvet ruined, and an additional $75 to have winter coat cleaned again after not trusting it was properly done so the first time. Nearly $300 worth of damage and nothing done to “make it right” as Gabe promised they would do. Press on and go somewhere else.
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Lost my laundry and won’t compensate
I had my laundry picked up on Wednesday and it said it would be delivering my laundry back on Friday (48hr). I was waiting on the day that I was supposed to receive my laundry. I got the automated message saying my laundry will be delivered today. And then I get a text from a random number saying that my laundry is ready for delivery but won’t be able to deliver until the afternoon. The laundry was supposed to be delivered in the morning. I was fine with it as I got it by the end of the day. I got no message back other than the first text asking if it’s okay to deliver in the afternoon. Called the number, the number did not go through. It was a text only number. Tried contacting press app support and got no response. Tried contacting all throughout the weekend and zero response. On Monday I got a message saying that they will contact the driver and zero response after that. On Tuesday the press support chat says that they have my laundry at this random laundromat and that I can go pick it up. Won’t DELIVER back to me but I can go pick it up! Get the address and call them and they say they don’t have my laundry. Contacted Press support and they ensured me it’s at the laundromat. Not how sketchy this place is, I hired a task rabbit person to go to the laundromat and they say they don’t have my laundry. Bo record of it. Makes the task rabbit person wait for an hour to contact their “boss”. And tells me that a driver took my laundry. No apologizes. I asked to talk to the driver and they refused and told me he couldn’t speak English. Won’t respond to when I could get my laundry back. After one week, my laundry was delivered 11pm at night. I spent over $50 on the task rabbit hire and got no compensation for all of the hassle. Well over due of the laundry deliver and losing my laundry, no response from the support team to what they can do for me. This is a scam! Don’t ever use this app ever! They don’t know what they are doing. This is just hiring random people here and there thinking it will work. It doesn’t work. Takes no responsibly and won’t respond to their customer.
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Destroyed my towels
Destroyed my towels and don’t accept responsibility.
Ruined clothes with white paint
Actually 0 stars… not even 1.
I tried this service out given things have been very busy during the pandemic. This service was a disaster for me - they sourced a local firm that ended up having paint in one of the washers and returned my clothes back to me with white paint mixed in. I smelled something odd and when looking through my clothes I saw white paint smeared on my clothes.
When I raised this to Press they asked me to prove it, share my receipts from the past to prove the value of the clothes and was a disaster. Who keeps receipts and value of clothes purchased? Their customer service rep was not at all helpful and I ended up not doing anything. I have no time - cut my loses and moved on with life. I chose them to help save me time. And then they screwed up and expected me to do work to dig through a historic sites and figure the value of my individual clothes items and fill out forms. Net net no one does that- it’s not practical. Would have expected them to have just trusted me. I took a chance with them and they screwed me and took my money.
Please don’t ever use this service - they don’t care about customers during times when they really needed to shine. Just do your own laundry.
I tried this service out given things have been very busy during the pandemic. This service was a disaster for me - they sourced a local firm that ended up having paint in one of the washers and returned my clothes back to me with white paint mixed in. I smelled something odd and when looking through my clothes I saw white paint smeared on my clothes.
When I raised this to Press they asked me to prove it, share my receipts from the past to prove the value of the clothes and was a disaster. Who keeps receipts and value of clothes purchased? Their customer service rep was not at all helpful and I ended up not doing anything. I have no time - cut my loses and moved on with life. I chose them to help save me time. And then they screwed up and expected me to do work to dig through a historic sites and figure the value of my individual clothes items and fill out forms. Net net no one does that- it’s not practical. Would have expected them to have just trusted me. I took a chance with them and they screwed me and took my money.
Please don’t ever use this service - they don’t care about customers during times when they really needed to shine. Just do your own laundry.
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Worst service I have ever had.
So they come before their time window and lie and say they did come on time: I do not leave cleaners out earlier in case it is stolen. I have cameras everywhere. I can see when people come and go from my home.
Communication is horrible if you want to speak with a live person. No one has ever picked up the phone when I called.
They ruined my husbands shirt. They refunded $40.00, even though the shirt is worth much more.
Hopefully my new cleaners can fix the shirt.
If not, just glad to not have to deal with this
unprofessional company again.
Communication is horrible if you want to speak with a live person. No one has ever picked up the phone when I called.
They ruined my husbands shirt. They refunded $40.00, even though the shirt is worth much more.
Hopefully my new cleaners can fix the shirt.
If not, just glad to not have to deal with this
unprofessional company again.
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Destroyed my $2000 suit. Refused to compensate.
After years of happy service (and only occasionally shrunken shirts), Press returned my wedding suit with tears and holes all over. After going through a claims process and providing evidence of damage, Press refused to compensate me for the damage. I’m not unreasonable, I just wanted to replace the suit they damaged.
TL;DR: I wouldn’t trust Press with your clothes. They may come back irreparably damaged and you’ll be up a creek without a paddle.
TL;DR: I wouldn’t trust Press with your clothes. They may come back irreparably damaged and you’ll be up a creek without a paddle.
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Awful service
My first time using this app. I was stoked that I could have my dry cleaning picked up since I am working two jobs and can barely catch a break. I scheduled a pickup....and nothing. No one showed. I contacted support and they said the driver was behind and moved my slot up to early afternoon. Once again, nothing. I had to contact support again to be told that the driver was experiencing issues. I am flabbergasted that they can’t let customers know preemptively that they’re going to be late.
DON’T USE this service unless you think that the way that cable companies schedule their service is a fun and rewarding use of your time.
DON’T USE this service unless you think that the way that cable companies schedule their service is a fun and rewarding use of your time.
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Terrible
Picked up an hour after the two hour pickup window, dropped off 9 hours after the supposed drop off window. Made me go to business dinner in dirty clothes. No accountability. This is not a good app.
Literally never on time, but at least clean?
I have used this a few times now. It’s convenient if you don’t want to do your own laundry, the clothes are clean and folded well, but they have NEVER successfully picked up OR dropped off my clothes during the “delivery window” which can be nerve wracking since you’re just supposed to leave your laundry in the lobby or outside.
There’s no direct communication with the drivers (not even uber style where you can message in-app), which feels like a massive oversight considering they literally have your belongings; if you need assistance you have to go through the chat feature and they can contact the drivers on your behalf. But you have no idea where your clothes are, who has them, etc.
There’s no direct communication with the drivers (not even uber style where you can message in-app), which feels like a massive oversight considering they literally have your belongings; if you need assistance you have to go through the chat feature and they can contact the drivers on your behalf. But you have no idea where your clothes are, who has them, etc.
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Worst Customer Service
They tote themselves on great customer service, yet let me wait around for 6 hours for my pickup only to tell me 45 minutes after my window and every form of contact that they don’t deliver to my address. I needed to emergency get my comforter cleaned and could have used a different service but instead I was jerked around for six hours. I got no sort of correction to this issue. No shock they don’t do pickups and deliveries to Harlem considering businesses usually skip this neighborhood for racial profiling. Waste of time.
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Fishy
The app crashes like every 10 seconds. And it is difficult to tell this is an existing business.
BS Company
They shrank my clothes and then offered just a refund for the hundreds of dollars of clothes they ruined. These people are crooks.
Low thug life
It’s expensive but I use it when I need to.
Buggy app and lost socks
The app is really buggy on the iPhone X and up. And I constantly lose socks with them. They have great customer service, but losing my Lululemon socks this time around is the last straw. I paid a lot for those! I'm going to switch to other services and see how they compare.
Service is good, App needs fixing
Press’s service is great. Very easy to use/I am a fan. Unfortunately they have not updated the App to work with the iPhone X (notch). So navigating in the app is half broken. If they fixed this it would be 5 stars.
