PrimePay Benefit Services

PrimePay Benefit Services

by PRIMEPAY, LLC

230 ratings
71 reviews
Free

Details

  • Released
  • Updated
  • June 15, 2021
  • April 8, 2026

Features

PrimePay Benefit Services screenshot #1 for iPhone
PrimePay Benefit Services screenshot #2 for iPhone
PrimePay Benefit Services screenshot #3 for iPhone
PrimePay Benefit Services screenshot #4 for iPhone
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About

Manage your HSA, HRA, and FSA health benefit accounts with ease. Quickly check balances, view claims, submit receipts, and even manage investments and pay bills on the go. The secure app provides real-time access to all your important account information.

Check account balances 24/7
View account summaries and claims
Submit receipts for claims
File claims for FSA and HRA
Manage HSA transactions and investments
Pay bills and manage expenses
Scan product barcodes for eligibility
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What users say

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What's New in PrimePay Benefit Services

315.4.0

April 8, 2026

Version 315.0 provides you with: Security updates Bug fixes

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User reviews

Needs a lot of work

Every time you switch to another app to get details it logs you out and you start over. WHY???

Not enough detail and confusing categories

Card continuously gets blocked and not clear which transactions are blocking

No notifications on app that your card is in decline status. Should be continuous and bring up problem receipts all the time.

Get rid of check charge message if you have entered bank account info.

This is another case of no one at firm uses app and / or the programmers don’t use.

As other person stated they look for every excuse not to pay. Card being declined so pay out of pocket. I get receipt from Office for payment. Still not good enough. They also want EOB every time. Just get yourself.

Seems random what they approve. One office approved another not approved. Receipts are identical. Same healthcare org two different physical offices

I have never had so much problems with getting FSA money returned.

App Support is dead link. It figures
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Easy to use!

I have used this for many years for the flex account and childcare reimbursement. Although the receipt uploads are not always accepted and can be confusing, overall this is a great way to save money and help pay for childcare and medical expenses!

PrimePay

Quick and easy especially when you set up direct deposit

Meh

App and website seem to not communicate. Transit reimbursement takes a long time. I’ve been waiting several months. No explanation on delay.

Easy to use!

I have used this for many years for the flex account and childcare reimbursement. Although the receipt uploads are not always accepted and can be confusing, overall this is a great way to save money and help pay for childcare and medical expenses!

Developer apps

User experience

🐞

Reported Bugs

12 issues

Never-ending loading screen preventing app usage

Bug

Face ID and biometric authentication not working

Bug

App crashes and constant shutdowns

Bug

Password not saving on iPhone

Bug

Autofill not accepting security codes

Bug

Session timeout during claim filing

Bug

Inconsistent password acceptance between app and website

Bug

App logs out due to inactivity during normal use

Bug

Smart scan feature malfunctioning

Bug

Receipt upload limits (4 receipts maximum)

Bug

Claims incorrectly applied to wrong account (FSA vs HRA)

Bug

App support link is non-functional

Bug

Requested Features

11 requests

Real-time notifications for card decline status

Feature

Ability to choose between HSA and FSA for claims

Feature

Delete or modify receipt functionality

Feature

Auto-fill capability for recurring monthly submissions

Feature

Persistent password saving across app and website

Feature

Improved app-website synchronization

Feature

Multiple receipt uploads without limits

Feature

Clearer transaction categorization

Feature

Automatic deductible application for FSA claims

Feature

Dark mode option

Feature

Offline functionality

Feature

FAQ

What can I do with the PrimePay Benefit Services app?

The app allows you to manage your HSA, HRA, and FSA health benefit accounts. You can quickly check balances, view account summaries, see claims requiring receipts, and submit receipts for new or existing claims. It also supports filing claims for FSA and HRA, managing HSA transactions, paying bills, and tracking medical expenses.

Is the PrimePay Benefit Services app secure?

Yes, the app is designed to be secure. It uses your existing health benefits website username and password for login, and no sensitive account information is stored on your mobile device. You can also use Touch ID or Face ID for quick and secure access.

How do I log in to the app?

You can log in to the app using your same health benefits website username and password. If you have alternative login instructions provided to you, follow those. The app also supports Touch ID or Face ID for faster login.

Can I manage my HSA investments through the app?

Yes, if supported by your account, the app allows you to view and manage your HSA investments. You can also view, contribute, and distribute HSA transactions directly through the application.

What if I forget my username or password?

The app provides a feature to retrieve your forgotten username or password. This helps ensure you can regain access to your account information and continue managing your health benefits without interruption.