Terrible App Layout and Functionality
I second the guy on the highlighted review who said this app just overall sucks. It constantly logs you out even if you just swipe to another app to check receipts or amounts of something. You have to have all the information in front of you and ready to go in order to submit a claim because it will not keep you logged in if you need to double-check something. Additionally, their requirements for receipts are absolutely absurd. It doesn’t matter if I submit a picture front and back of all 27 pages of my medical premium bill when only the information listed on page 3 is what matters at all, they require that I have a pdf version every time to submit which often takes about 3 weeks after making a payment to receive from my medical provider (Kaiser) but I am receiving bills with proof of payment day of that they will not accept. There is absolutely no user service that replies to any inquires made when asked, if there’s a problem then you’re better off reaching out to your employer and dealing with whoever handles the contract because that’s the only person you can get answers from and 9/10 times they don’t have the information you’re looking for so they have to reach out to customer service which takes even longer to get a reply from. Grateful for my employers way of handling things as they help to make some things expedited however the any support from within the app does not really exist.
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Worst company ever
Terrible company to work with. I hate everything about them. They deny claims and then don’t tell you what to do to get it approved or why it was denied.
Terrible App & Service
The app constantly logs you out. You’re trying to switch back-and-forth to upload receipts and you get logged out. The company denies every single claim no matter how many receipts you upload I’ve spent more fighting with this company over money that is mine then it is worth the tax savings on. I’ve had to call so many providers to get a stupid letter for things that are so basic that should just be covered where receipts show what the service clearly is, PrimePay is so obnoxious. They do not need the details of every medical appointment, a copay should just be covered. They are the absolute worst company ever to deal with.
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Constant Problems
This app annoys me so much I don't even want an FSA account anymore.
Glitchy app
Anytime you use the app and go back, you need to start over. It tells you you need to have direct deposit or you’ll be charged $5 each time. Even if you’ve already set up direct deposit. Very frustrating
