1. Home
  2. 💪 Health & Fitness
  3. PrimePay Benefit Services
PrimePay Benefit Services

PrimePay Benefit Services

by PRIMEPAY, LLC

230 ratings
76 reviews
💪 Health & Fitness
Free

Details

  • Released
  • Updated
  • June 15, 2021
  • April 8, 2026

Features

Developer

PRIMEPAY, LLC
✨Promote your app ✨
PrimePay Benefit Services screenshot #1 for iPhone
PrimePay Benefit Services screenshot #2 for iPhone
PrimePay Benefit Services screenshot #3 for iPhone
PrimePay Benefit Services screenshot #4 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐76
Reviews↘︎
📝3+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 4 months
Updates frequency↘︎
🖼️Get Icon
Icons↘︎

About

Manage your HSA, HRA, and FSA health benefit accounts with ease. Quickly check balances, view claims, submit receipts, and even manage investments and pay bills on the go. The secure app provides real-time access to all your important account information.

✓Check account balances 24/7
✓View account summaries and claims
✓Submit receipts for claims
✓File claims for FSA and HRA
✓Manage HSA transactions and investments
✓Pay bills and manage expenses
✓Scan product barcodes for eligibility
Show original description

What users say

Summarized from real user reviews of PrimePay Benefit Services. Based on 230 reviews and a 3.9/5 average, it highlights the 7 positives and 14 negatives reviewers mention most about this Health & Fitness app.

Positive things

  • 👍Easy to use interface and navigation
  • 🚀Quick and convenient reimbursement submission
  • 💰Effective way to save money on medical and childcare expenses
  • 📱Simple receipt upload process
  • ⚡Fast payout when working correctly
  • 🎯Direct deposit setup streamlines process
  • 📞Helpful and efficient customer service hotline

Negative things

  • 🐛Persistent loading screen issues and app freezes
  • 🔐Login and authentication problems (Face ID, biometric failures)
  • 📤Inconsistent receipt upload acceptance and confusing requirements
  • ⏱️Long processing times for reimbursements (months of delays)
  • 💳Card frequently declined with no clear explanation or notifications
  • 🚪Automatic logout when switching between apps
  • 🔀App and website inconsistency and poor communication
  • 💸Excessive fees (monthly charges, check fees, investment fees)
  • ❌Difficult account correction process
  • 🎨Poor UI/UX design and outdated interface
  • ⚠️Overly strict approval requirements and frequent claim denials
  • 🔑Password management issues and inconsistent credentials between app/website
  • 📋Limited documentation upload options
  • 🚫Inability to delete or modify submitted receipts
See all reviews

What's New in PrimePay Benefit Services

315.4.0

April 8, 2026

Version 315.0 provides you with: Security updates Bug fixes

More

User reviews

Most RecentHighest RatedLowest Rated

Constant Problems

This app annoys me so much I don't even want an FSA account anymore.
UserName1_RedactedUserName1_Redacted

Glitchy app

Anytime you use the app and go back, you need to start over. It tells you you need to have direct deposit or you’ll be charged $5 each time. Even if you’ve already set up direct deposit. Very frustrating
You place popsYou place pops

Easy

Easy to use
Huntme99Huntme99

Great Job

Top Notch
C@rmenDC@rmenD

The app is glitchy and customer service is the worst of any fsa company

I don’t even know what to say about this app because it’ll get me steaming. I need to say it’s one out of five stars.
Zeeter123Zeeter123
See 71 more reviews

Developer apps

PrimeFlex Mobile
PrimeFlex Mobile

by PRIMEPAY, LLC

🏥 Medical

(113)

Free
With Ads
PrimePay Employee App
PrimePay Employee App

by PRIMEPAY, LLC

💼 Business

(44)

Free
Time Clock: Managers
Time Clock: Managers

by PRIMEPAY, LLC

💼 Business

(1)

Free
PrimePay Time Kiosk
PrimePay Time Kiosk

Time Clock with Face Detection

💼 Business
Free
PrimePay Time & Scheduling
PrimePay Time & Scheduling

Time tracking with schedules

💼 Business
Free
See developer apps

User experience

🐞

Reported Bugs

12 issues

Never-ending loading screen preventing app usage

Bug

Face ID and biometric authentication not working

Bug

App crashes and constant shutdowns

Bug

Password not saving on iPhone

Bug

Autofill not accepting security codes

Bug

Session timeout during claim filing

Bug

Inconsistent password acceptance between app and website

Bug

App logs out due to inactivity during normal use

Bug

Smart scan feature malfunctioning

Bug

Receipt upload limits (4 receipts maximum)

Bug

Claims incorrectly applied to wrong account (FSA vs HRA)

Bug

App support link is non-functional

Bug
✨

Requested Features

11 requests

Real-time notifications for card decline status

Feature

Ability to choose between HSA and FSA for claims

Feature

Delete or modify receipt functionality

Feature

Auto-fill capability for recurring monthly submissions

Feature

Persistent password saving across app and website

Feature

Improved app-website synchronization

Feature

Multiple receipt uploads without limits

Feature

Clearer transaction categorization

Feature

Automatic deductible application for FSA claims

Feature

Dark mode option

Feature

Offline functionality

Feature

FAQ

What can I do with the PrimePay Benefit Services app?

The app allows you to manage your HSA, HRA, and FSA health benefit accounts. You can quickly check balances, view account summaries, see claims requiring receipts, and submit receipts for new or existing claims. It also supports filing claims for FSA and HRA, managing HSA transactions, paying bills, and tracking medical expenses.

Is the PrimePay Benefit Services app secure?

Yes, the app is designed to be secure. It uses your existing health benefits website username and password for login, and no sensitive account information is stored on your mobile device. You can also use Touch ID or Face ID for quick and secure access.

How do I log in to the app?

You can log in to the app using your same health benefits website username and password. If you have alternative login instructions provided to you, follow those. The app also supports Touch ID or Face ID for faster login.

Can I manage my HSA investments through the app?

Yes, if supported by your account, the app allows you to view and manage your HSA investments. You can also view, contribute, and distribute HSA transactions directly through the application.

What if I forget my username or password?

The app provides a feature to retrieve your forgotten username or password. This helps ensure you can regain access to your account information and continue managing your health benefits without interruption.