Screwed up my HSA, will have problems with IRS
They were supposed to forfeit my FSA balance in October, which never happened. Then they sent me a message right before 2022 saying that I still have funds. Promised to forfeit them again and of course did nothing. Only said that I need to spend those money to bring balance to 0 (genius!), which was obviously too late because it was in 2022. Totally misleading and screwed up my HSA contributions. Now I’ll have problems with IRS.
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Submit claim button is gone from home screen
Cannot find where to submit a claim, not a user friendly at all. That's the first thing user should see when opening the app. Frustrating. Hopefully support will help me to find that hidden button to submit the claim.
Keeps rejecting legitimate claims
Constantly rejecting claims. A nightmare to use.
Where can I see the status of a claim
I filled my claims on the computer and then I went on the app and couldn’t find a place to see the stays off my claims I had submitted
Claim
I can’t find the tab to make a claim on the app. Things are very difficult to navigate. It’s a nightmare
