The absolute worst
These folks wouldn’t know how to run a lemonade stand, much less a service company in 2026. Their website is hot garbage, and the app is worse. Good luck if you’re forced to use these folks, as everyone is - nobody but clueless HR professionals would voluntarily deal with this company. Unless there are truly no other options out there for transit check and wellness benefit management? How is that possible? If that is true, I hope some modestly competent company comes along and eats these clowns’ lunch pronto.
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making it difficult to use the service
every time i use my card they are asking for additional documentation
Worst app ever
It kicks you out just trying to upload a photo, and you have to complete OTP every time you log in to the app, which is crazy even after it reads your face as a biometric. Come on now, you truly need to fix your app, NOT USER FRIENDLY!!!! And it only allows you to up load (1) photo for a claim !!! Please fix this! I the User sends an email with all the receipts needed, and the response back says to the user, saying please upload into the app! I am like this is bogus! I spend more time fouling with the app, than doing what I was asked to do by you, so this is why I am only giving you a (1) star review!! I wish I could give it (0)! Thanks for waiting my time.
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Needs work!!
My biggest issue with this app is that everytime I get out of the app to get something and almost immediately go back, it prompts me to login again. It’s a real pain!!
User experience
On mobile, I see that a claim is in green color with thumbs up but actual claim is denied, such confusion needs to be fixefy
