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Harvard Pilgrim

Harvard Pilgrim

by HealthTrio LLC

163 ratings
95 reviews
💪 Health & Fitness
🏥 Medical
Free

Details

Released
October 30, 2014
Updated
October 29, 2026

Features

Developer

HealthTrio LLC
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About

Manage your health plan details, view benefits, and access your digital ID card. Track claims, find providers, and access your health records. Communicate with your health plan through a secure message center.

✓Benefits & Eligibility
✓Digital ID Card
✓Claims History
✓Find a Provider
✓Health Record Access
✓Secure Messaging
Show original description

What users say about Harvard Pilgrim

Reviews of Harvard Pilgrim are mostly negative: the Medical app is rated 1.5/5 from 163 App Store ratings. What users like most: app works smoothly when functioning properly, digital insurance card accessible. Top complaints: persistent login failures and authentication loops, face ID authentication broken - accepts login then returns to login screen. Summarized from real user reviews.

Positive things

  • ✅App works smoothly when functioning properly
  • 🆔Digital insurance card accessible
  • 🔍Provider search capability
  • 📱Mobile convenience for viewing basic information

Negative things

  • 🐛Persistent login failures and authentication loops
  • 🐛Face ID authentication broken - accepts login then returns to login screen
  • 🐛Password validation issues with mismatched criteria
  • 🐛App crashes and freezes frequently
  • 🐛Loading loops when clicking functions
  • 🐛'Device offline' error messages despite active connection
  • ❌Limited functionality compared to website
  • ❌Missing core features (bill payment, deductible tracker, claim filing)
  • ❌PDF viewing and formulary access broken
  • ❌Provider search returns different results than website
  • ❌Cannot add digital card to Apple Wallet
  • ❌Restricted access to eligibility and benefits information
  • ⚠️Slow performance and sluggish navigation
  • ⚠️Confusing and outdated user interface
  • ⚠️Poor customer support accessibility (404 errors, email restrictions)
  • ⚠️No in-app feedback mechanism
  • ⚠️Inconsistent database synchronization between app and website
See all reviews
+1

What's New in Harvard Pilgrim

76.1.1

October 29, 2026

Design updates, bug fixes & performance improvements.

User reviews

Most RecentHighest RatedLowest Rated

Claims forms

All I am trying to do is submit a claim. You can’t do any of it online on this app, and you can’t do it on their website either. Once you click it to do it online it comes back with an error message. So the only way to actually submit a claim is old-school through the mail and the mail is not reliable. What a joke.
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ADABC DEFGHIJKLMNO

Please fix the log in

Unable to get past the log-in. Would love to tell you how the rest of the app works but I can’t get into it!
DDangerDog_

Barely functional

Very rarely do I use an app bad enough to prompt me to write a review. As I’m sure you can guess from the overall star rating, this is one of them. If you’re able to even get the app to allow you to login(big if), once you get to the app dashboard half of the features shown just bring you back to your web browser to repot in AGAIN(once again assuming those buttons are even functional).
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EEmilyl55

Unacceptable

Worse than you hope.
Zzdeguz

The app doesn’t even open

Can’t get passed your login, what a useless app
EEliizXO
See 90 more reviews

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User experience

🐞

Reported Bugs

19 issues

Login authentication loop - Face ID accepts but returns to login screen

Bug

Password creation validation failures with contradictory requirements

Bug

Constant password change prompts despite recent password updates

Bug

App stuck at loading/authenticating screens

Bug

Device offline error messages on active connections

Bug

App crashes on launch or during navigation

Bug

Provider search returns zero results or inconsistent results vs website

Bug

PDF formularies fail to open or display as gibberish

Bug

Deductible tracker button non-functional

Bug

Claims not displaying in app despite appearing on website

Bug

Digital insurance card fails to add to Apple Wallet

Bug

Map function displays blank pages

Bug

Advanced search temporarily unavailable message

Bug

App incompatibility with iOS versions (iOS 11, iOS 14, iOS 26)

Bug

Support link returns 404 errors

Bug

Secure message to customer service returns error screens

Bug

App doesn't maintain login state after closing

Bug

Primary care provider search shows 'not found' errors

Bug

Error 500 when clicking provider names

Bug
✨

Requested Features

13 requests

Bill payment functionality within app

Feature

Working deductible tracker with remaining balance display

Feature

Ability to file claims directly from app

Feature

Download statement of benefits

Feature

Detailed coverage and cost information

Feature

Contact us/customer support page in app

Feature

Improved provider search with accurate results matching website

Feature

Working map function for provider locations

Feature

In-app feedback/bug reporting system

Feature

Better benefits and coverage details display

Feature

Persistent login sessions after closing app

Feature

Dark mode option

Feature

More comprehensive claim viewing and tracking

Feature

FAQ

What can I do with the Harvard Pilgrim Mobile App?

The app allows you to view your benefits and eligibility, access your digital ID card, find or change your PCP, and view deductible and out-of-pocket information. You can also view your claims history for the last 18 months, locate providers, and access your health records.

How do I find a doctor or facility?

The 'Find a Provider' feature allows you to locate nearby providers, urgent care centers, hospitals, or pharmacies. You can use this to find healthcare services that are covered by your plan.

Is there a cost to use the Harvard Pilgrim Mobile App?

Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees associated with its core functionality.

Can I communicate with Harvard Pilgrim through the app?

Yes, the app includes a 'Message Center' which allows you to access your mailbox to receive and send messages to Harvard Pilgrim. This provides a secure way to communicate about your health plan.

What health information can I access?

You can view your past medical visits and procedures, immunizations, and medications. This feature helps you stay informed about your health history and manage your care.