Manage your health plan details, view benefits, and access your digital ID card. Track claims, find providers, and access your health records. Communicate with your health plan through a secure message center.
What We Love
- ✅ App works smoothly when functioning properly
- 🆔 Digital insurance card accessible
- 🔍 Provider search capability
- 📱 Mobile convenience for viewing basic information
Room to Improve
- 🐛 Persistent login failures and authentication loops
- 🐛 Face ID authentication broken - accepts login then returns to login screen
- 🐛 Password validation issues with mismatched criteria
- 🐛 App crashes and freezes frequently
- 🐛 Loading loops when clicking functions
- 🐛 'Device offline' error messages despite active connection
- ❌ Limited functionality compared to website
- ❌ Missing core features (bill payment, deductible tracker, claim filing)
- ❌ PDF viewing and formulary access broken
- ❌ Provider search returns different results than website
- ❌ Cannot add digital card to Apple Wallet
- ❌ Restricted access to eligibility and benefits information
- ⚠️ Slow performance and sluggish navigation
- ⚠️ Confusing and outdated user interface
- ⚠️ Poor customer support accessibility (404 errors, email restrictions)
- ⚠️ No in-app feedback mechanism
- ⚠️ Inconsistent database synchronization between app and website
