Harvard Pilgrim vs MyBILH
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Harvard Pilgrim
Manage your health plan details, view benefits, and access your digital ID card. Track claims, find providers, and access your health records. Communicate with your health plan through a secure message center.
- Benefits & Eligibility
- Digital ID Card
- Claims History
- Find a Provider
- Health Record Access
- Secure Messaging
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The Harvard Pilgrim Mobile App gives you access to your personalized account with: o Benefits & Eligibility: View your benefits, access your digital ID card, find or change your PCP, and view your deductible and out-of-pocket info o Claims: View the last 18 months of your claim’s history o Find a Provider: Locate a nearby provider, urgent care center, hospital or pharmacy o Your Health Record: Be in the know and view your past medical visits and procedures, immunizations, and medications o Message Center: Access your mailbox to receive and send messages to Harvard Pilgrim o And much more! The Harvard Pilgrim Mobile app helps you stay informed about your health plan and contact us if you have any questions.
MyBILH
Manage your health and medical care with a comprehensive suite of digital tools. Access your patient portal to message your doctor, review test results, manage appointments, and refill prescriptions. Find hospital information, locate urgent care, pay bills, and search for doctors.
- Patient portal for health records
- Message doctor and care team
- Review test results
- Manage appointments
- Request prescription refills
- Find urgent care locations
- Pay medical bills
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MyBILH gives you easy access to a range of digital tools and services to help you manage your health and your medical care from your mobile device or tablet. App Features: MyBILH Chart: Our new patient portal will bring together health records from all Beth Israel Lahey Health providers and locations, so you can more easily manage every aspect of your care. -Message with your doctor’s office and care team -Review test results -View notes and visit summaries -Access your health information -Manage your appointments -Request prescription refills Hospital Information: Find important information about our hospital locations, including parking and directions. Find Urgent Care: Locate an urgent care facility near you and reserve a spot. Pay a Bill: Pay a bill as a guest, without logging in, or get an estimate for care. Find a Doctor: Search our provider directories to find a primary care or specialist physician or advanced practice provider. Upload health and fitness data, including data from the “Apple health app,” when enrolled in self-tracking programs.
Screenshots
Verdict
The clearest difference is review sentiment: MyBILH at 50% against Harvard Pilgrim's 4%. MyBILH also leads on rating (4.3 vs 1.5) and ratings volume (1K vs 160). Harvard Pilgrim's advantage is update cadence (fortnightly vs every 3 months) and iOS requirement (15.1 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyBILH holds the better App Store score, 4.3 against 1.5. That said, the two scores are not equally well evidenced: MyBILH has 1K ratings behind it against 160, so its average is the more settled of the two. Written reviews point the same way: 4% of Harvard Pilgrim's written reviews are positive against 50% of MyBILH's.
Harvard Pilgrim ships an update fortnightly, MyBILH every 3 months. The most recent releases landed on September 20, 2026 and September 25, 2026 respectively.
| Parameter | Harvard Pilgrim | MyBILH |
|---|---|---|
| Price | Free | Free |
| Rating | 1.5 (160 ratings) | 4.3 (1K ratings) — better |
| Positive reviews | 4.3% of reviews | 49.6% of reviews — better |
| Number of ratings | 160 | 1K — better |
| Update frequency | Fortnightly — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Apple Watch |
| Requires iOS | 15.1 — better | 18.0 |
| Further details — not scored | ||
| Size | 45 MB | 183 MB |
| Age rating | 4+ | 17+ |
| Developer | HealthTrio LLC | BIDMC |
Customer experience
Harvard Pilgrim
MyBILH
User reviews
Harvard Pilgrim
From 160 App Store ratingsWhat we love
- ✅ App works smoothly when functioning properly
- 🆔 Digital insurance card accessible
- 🔍 Provider search capability
- 📱 Mobile convenience for viewing basic information
Room to improve
- 🐛 Persistent login failures and authentication loops
- 🐛 Face ID authentication broken - accepts login then returns to login screen
- 🐛 Password validation issues with mismatched criteria
- 🐛 App crashes and freezes frequently
- 🐛 Loading loops when clicking functions
MyBILH
From 1K App Store ratingsWhat we love
- 👍 Easy and intuitive to use
- 🚀 Efficient and effective
- 💡 Continuity of care across providers
- 👍 Useful tool for timely information
- 👍 Great UX and user-friendly interface
Room to improve
- 🐛 Numerous technical issues and bugs
- 🤔 Difficulty accessing old medical records
- 🤔 Lack of human oversight leading to patient care issues
- 🤔 Minimizes healthcare provider interaction
Bugs and requests
Harvard Pilgrim
Reported bugs
19 issues- Login authentication loop - Face ID accepts but returns to login screen
- Password creation validation failures with contradictory requirements
- Constant password change prompts despite recent password updates
- App stuck at loading/authenticating screens
- Device offline error messages on active connections
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- App crashes on launch or during navigation
- Provider search returns zero results or inconsistent results vs website
- PDF formularies fail to open or display as gibberish
- Deductible tracker button non-functional
- Claims not displaying in app despite appearing on website
- Digital insurance card fails to add to Apple Wallet
- Map function displays blank pages
- Advanced search temporarily unavailable message
- App incompatibility with iOS versions (iOS 11, iOS 14, iOS 26)
- Support link returns 404 errors
- Secure message to customer service returns error screens
- App doesn't maintain login state after closing
- Primary care provider search shows 'not found' errors
- Error 500 when clicking provider names
Requested features
13 requests- Bill payment functionality within app
- Working deductible tracker with remaining balance display
- Ability to file claims directly from app
- Download statement of benefits
- Detailed coverage and cost information
Show 8 moreShow fewer
- Contact us/customer support page in app
- Improved provider search with accurate results matching website
- Working map function for provider locations
- In-app feedback/bug reporting system
- Better benefits and coverage details display
- Persistent login sessions after closing app
- Dark mode option
- More comprehensive claim viewing and tracking
MyBILH
Reported bugs
4 issues- Inability to reach out to doctors directly
- Messages not being received or delayed
- Appointments being deleted from the system
- Difficulty signing up and navigating the app
Requested features
3 requests- Ability to change login credentials
- Better integration with previous medical record systems
- More detailed visit/appointment descriptions
In-app purchases
Harvard Pilgrim
No in-app purchases
MyBILH
No in-app purchases
Questions
Is Harvard Pilgrim free?
Is MyBILH free?
Which has better reviews, Harvard Pilgrim or MyBILH?
Do Harvard Pilgrim or MyBILH have ads?
Which is updated more often, Harvard Pilgrim or MyBILH?
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