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Patient Gateway

Patient Gateway

by Mass General Brigham, Inc

8.6K ratings
439 reviews
#173 in free Medical
🏥 Medical
Free

Details

  • Released
  • Updated
  • December 2, 2016
  • July 22, 2026

Features

Developer

Mass General Brigham, Inc
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Patient Gateway screenshot #1 for iPhone
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Patient Gateway screenshot #5 for iPhone
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📈no. 173
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❓5 answered
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About

Access your health records, manage appointments, and communicate directly with your healthcare providers. This app allows you to review test results, renew prescriptions, and pay bills securely.

✓View test results
✓Manage appointments
✓Message your doctor
✓Renew prescriptions
✓Pay bills
✓Connect to Apple Health
Show original description

What users say about Patient Gateway

Reviews of Patient Gateway are mostly positive: the Medical app is rated 4.6/5 from 8.6K App Store ratings. What users like most: quick access to test results, convenient way to communicate with doctors. Top complaints: inconsistent app performance and glitches, limited functionality compared to website. Summarized from real user reviews.

Positive things

  • 🚀Quick access to test results
  • 👍Convenient way to communicate with doctors
  • 🔒Secure platform for medical information
  • 💡Ability to view appointment history and details
  • 🚀Timely response from care team

Negative things

  • 🐛Inconsistent app performance and glitches
  • 👎Limited functionality compared to website
  • 🔒Difficulty resetting password
  • 👎Inability to edit personal information
  • 🐛Buggy login and authentication process
See all reviews

What's New in Patient Gateway

11.6.401

July 22, 2026

Miscellaneous bug fixes and improvements

Charts

Top Free

📈 173+6

Medical

This app rose +6 positions in Medical chart.

Last updated on October 14, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Great Way to Keep Updated

I love patient gateway. It could look sexier but it really does the job. I love the fact that all test results and history are there.
KarimS60KarimS60

No historical data

I use to like looking at historical data because i could see med procedures i had done but they did away with it. Terrible idea!
mlkl25mlkl25

Amazing app

This app tells me everything I need to know and it makes contacting my drs easier and less stressful no having to go through an ai bot to speak to a human
Kitty88702Kitty88702

Sub Optimal

The Patient Gateway is trying my patience. On more than one occasion the instructions I’ve received from medical providers have been empty (or if there were instructions, the Patient Gateway couldn’t display them).
This app is honestly making me rethink my choice of provider.
CloneTrooper Capt.RexCloneTrooper Capt.Rex

Personal de trabajo

Es muy amable y respetuoso gracias por su servicio
Exelentes personalExelentes personal
See 434 more reviews

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User experience

🐞

Reported Bugs

4 issues

App crashes upon opening on certain iOS versions

Bug

Unable to update insurance and doctor information

Bug

Messaging feature not working as expected

Bug

Inconsistent display of past visit information

Bug
✨

Requested Features

5 requests

Integrate Face ID/Touch ID for login

Feature

Add push notifications for important updates

Feature

Improve organization and navigation of app

Feature

Allow patients to view and manage family members' records

Feature

Provide more detailed explanations of test results

Feature

FAQ

What can I do with Patient Gateway?

Patient Gateway allows you to view your health information, such as test results, manage your appointments, message your doctor, renew prescriptions, and pay your bills. You can also connect your account to Apple Health to integrate data from your personal devices.

Is Patient Gateway free to use?

Yes, the application is free to download and use. There are no charges associated with accessing your health information or communicating with your doctor through the platform.

What devices is Patient Gateway compatible with?

While the description doesn't explicitly state compatibility, it mentions connecting to Apple Health, suggesting it is available on iOS devices. Users can typically find the app on major app stores for their respective mobile operating systems.

How can I communicate with my doctor?

You can message your doctor directly through the Patient Gateway app. This feature allows for secure and convenient communication regarding your health concerns, questions, or updates.

Can I see my lab results?

Yes, a key feature of Patient Gateway is the ability to review your test results. This provides you with direct access to important medical information from your healthcare providers.