Very useful
I spent three days at the hospital , the application was very informative and easy to use
My Chart
What is it? What’s EPIC?
Hard to find a doctor
I don’t like call, hard to find a doctor direct
Slower response
I have found Gateway invaluable as a stage IV cancer patient. Lately there are more glitches getting on especially before 9AM.
Timesaver
Gateway is pretty well set up, no complaints. My primary care doctor was in the system and now is not. Don’t know whether he jumped or was pushed. But communication with him goes receptionist, nurse, doctor. And usually a callback. Bummer.
Terminology explanation
Recommend a way to have a short definition of the medical terms and medication instead of having to stop and seek translation in other places
All information together
Smooth to login using Face ID. Great to have all information together between appointments, test results and great for communicating with your health care team.
Portal not working
I am not able to see my clinical notes from my appointment there is no option and the provider keeps saying they are there. There is nowhere to contact anyone for help regarding this.
Filtering option?
I wish there were filtering options for test results and prior visits. Useful would be to filter by doctor or test.
Helps the company not the patient
This is yet another way of deflecting patients away from talking to human medical professionals. It’s good for business but not patient health.
4 times asking for an RX refill, crickets
7 contacts, 4 x on patient gateway, 3 x by phone over 5 days. No response and no refill. You should pay for my script
Wrong information
It’s easy enough to use, but they have all kinds of wrong information on me especially what medications I am on or not on, and there’s no way to fix it in here.
Great Way to Keep Updated
I love patient gateway. It could look sexier but it really does the job. I love the fact that all test results and history are there.
No historical data
I use to like looking at historical data because i could see med procedures i had done but they did away with it. Terrible idea!
Amazing app
This app tells me everything I need to know and it makes contacting my drs easier and less stressful no having to go through an ai bot to speak to a human
Sub Optimal
The Patient Gateway is trying my patience. On more than one occasion the instructions I’ve received from medical providers have been empty (or if there were instructions, the Patient Gateway couldn’t display them).
This app is honestly making me rethink my choice of provider.
This app is honestly making me rethink my choice of provider.
Personal de trabajo
Es muy amable y respetuoso gracias por su servicio
Ease of test results and appointments
But hate filling out questionnaires and forms which I find very difficult to do on cell phone. Please come up with a better solution
Excellent Tool
This is such a powerful and helpful tool for everything from communications with care team, renewing prescriptions, viewing results, and most especially, when you can’t remember Everything the doctor or practitioner said, it is in the letters!
Portal that Rocks
This happened to be my first admission to Mass General and first time using the portal and I can’t say enough good things about the entire staff here and the patient portal. The portal has made keeping myself, & loved ones fully up to date on the status and results of my health care. Having the information right at our fingertips has taken a ton of stress and anxiety away. I hope someday there is an integrated solution for all healthcare providers.
A+++++++++ end to end
A+++++++++ end to end
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