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BCBSMA MyBlue Member App

BCBSMA MyBlue Member App

by Blue Cross Blue Shield of Massachusetts

12K ratings
169 reviews
#136 in free Medical
💪 Health & Fitness
🏥 Medical
Free

Details

Released
June 26, 2015
Updated
November 4, 2026

Features

Developer

Blue Cross Blue Shield of Massachusetts
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BCBSMA MyBlue Member App screenshot #1 for iPhone
BCBSMA MyBlue Member App screenshot #2 for iPhone
BCBSMA MyBlue Member App screenshot #3 for iPhone
BCBSMA MyBlue Member App screenshot #4 for iPhone
BCBSMA MyBlue Member App screenshot #5 for iPhone
BCBSMA MyBlue Member App screenshot #6 for iPhone
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📉no. 136
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Reviews summary↘︎
⭐169
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🔄6+ apps
Alternatives↘︎
❓8 answered
FAQ↘︎
📦~ in 1 week
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About

Manage your health plan easily with this app. Access benefits, review claims, find care options, and refill prescriptions. Your digital member ID card and secure messaging are also available.

✓Understand and use benefits
✓Review claim details
✓Personalized care options
✓Access pharmacy tools
✓Digital member ID cards
✓Virtual care access
✓Secure messaging and chat
Show original description

What users say about BCBSMA MyBlue Member App

Reviews of BCBSMA MyBlue Member App are mostly negative: the Medical app is rated 4.9/5 from 12K App Store ratings. What users like most: easy to use, convenient digital ID card. Top complaints: frequent crashes and bugs, poor search functionality. Summarized from real user reviews.

Positive things

  • 🚀Easy to use
  • 👍Convenient digital ID card
  • 🚀Quick claims submission
  • 👍Helpful customer service

Negative things

  • 🐛Frequent crashes and bugs
  • 🔍Poor search functionality
  • 🔍Outdated provider information
  • 🔒Login and account issues
  • 🔍Confusing navigation
See all reviews
+1

What's New in BCBSMA MyBlue Member App

7.51

November 4, 2026

We're always working to improve your experience and fix any issues. The MyBlue app's latest features include: • Accessibility and screen reader updates • Bug fixes and continuous improvements to our app experience Our goal is to give you the simplest, quickest way to use your health plan. If you have a question or comment, email us at myblueapp@bcbsma.com.

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Charts

Top Free

📉 136-1

Medical

This app dropped -1 position in Medical chart.

Last updated on November 7, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Broken app, abysmal support

I really only wanted this app to do one thing: Add to Apple Wallet for keeping a digital copy of my insurance cards. It failed at that. Chatting with support was a staggering waste of time, as they immediately blamed Apple and pushed me to contact their support. No questions like “does this same feature work in other apps?”, which of course it does. No offer to bring a bug report to their software team.
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Zzerske

Can’t change provider

Tried to changed the provider for my son who needed urgent medical care for conditions and it kept “getting errors” no my son missed his appointment and referrals fell through.
AMAlex Magss

This app suck

This app always gets stuck. Doesn’t connect properly even with full service and home WiFi connection. It never works when I actually need it to. You made the app try to do too many things that it affects the most basic functionalities.
MMN0703

Awesome

Great
DDammYanky

Stopped working January 2026

It used to do what I needed. Now i can only look at 2025 info and prior.
This year, my account can only be accessed through the website.
KKevlarmorte
See 164 more reviews

Developer apps

BCBSMA Service Day
BCBSMA Service Day

by Blue Cross & Blue Shield of Massachusetts, Inc.

💼 Business
Free
Team Blue Care
Team Blue Care

Personalized Health Support

🏥 Medical

(61)

Free
See developer apps

User experience

🐞

Reported Bugs

4 issues

App freezes when searching for providers

Bug

Login credentials not recognized

Bug

Crashes when trying to access certain features

Bug

Incorrect or missing provider information

Bug
✨

Requested Features

4 requests

Add ID card to digital wallet

Feature

Improve search filters and results

Feature

Provide more transparent coverage details

Feature

Enhance telehealth/virtual visit experience

Feature

FAQ

What can I do with MyBlue?

MyBlue allows you to find and understand your benefits, review claim details, access personalized care options, manage prescriptions, and instantly access your digital member ID cards. You can also use Well Connection for virtual care and send secure messages to Team Blue Member Service.

Is MyBlue free to use?

Yes, the MyBlue app is free to download and use. It is offered by Blue Cross Blue Shield of Massachusetts.

What devices support MyBlue?

The MyBlue app supports iOS 20 and above, and is available for iPhone and iPad devices.

How often is MyBlue updated?

The latest version of MyBlue is 7.51, and it was last updated on November 4, 2026. This indicates a history of regular updates to the application.

What are the main issues users report with MyBlue?

User reviews indicate issues such as frequent crashes and bugs, poor search functionality, outdated provider information, login and account problems, and confusing navigation. These are common themes in the negative user sentiment.

Does MyBlue offer virtual care?

Yes, MyBlue includes Well Connection, which allows you to connect virtually with medical and mental health care providers. This feature is dependent on your specific plan and benefits.

How can I contact MyBlue support?

You can send secure messages to Team Blue Member Service directly through the app or use the chat feature to talk to them. This provides a convenient way to get assistance with your health plan.

What is the overall user sentiment for MyBlue?

Despite a high rating of 4.9 stars from over 12,000 ratings, the overall user sentiment is negative. This is due to recurring issues reported by users, including technical problems and usability concerns.