Awesome
Great
Stopped working January 2026
It used to do what I needed. Now i can only look at 2025 info and prior.
This year, my account can only be accessed through the website.
This year, my account can only be accessed through the website.
Frequently cannot sign in
Frequently I cannot sign in my accounts and recovery/retrieval do not work. I also cannot create account for my spouse who’s under the same insurance policy, creating challenge for us to retrieve his EOB. Extremely inconvenience and old tech stack used.
90 day Rx Allergy screen freezes
Please fix
Phone assistance with locked account
Very helpful phone staff!
Can’t add pcp
I go to add my PCP to my profile, but after clicking on “add PCP” then finding my dr., there is no way to actually add them.
Now more time-wasting than ever to view your benefits! 🎉
Do you like wasting time tapping on 39 categories one-by-one, rather than seeing all of them in one document? If so, this app could be right for you! 🙄
The above is my experience, and possibly that of thousands(/millions?) of other users. BCBC, be better. 👎🏻
The above is my experience, and possibly that of thousands(/millions?) of other users. BCBC, be better. 👎🏻
More integration with CVS Caremark please
App doesn’t show tracking number of prescription mail orders so I called BCBSMA for the first time. After various prompts to confirm my subscription, I was forwarded to CVS Caremark to provide the same information again. Then when I finally got the tracking number, it was an automated readout that didn’t pause when providing the USPS 22 digit tracking number. Needless to say, it took me 3 times to keep up and write down the tracking number. Would have saved me 10 minutes if this was just listed under our shipped prescriptions.
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Total waste of my premium
Cover essential costs and dump the useless app
Disappointed
I had my premium raised over $200 a month this year. My prescription that was prior authorized through June was discontinued. My $25 a month medication is now $500 a month leaving me with the incredible increase of over $1400 a month going forward. It’s more than my mortgage. I value my h although. So I am scrimping and saving monthly toward my premiums and my medication that is life saving. It’s not sustainable. My health insurance is dictating my life expectancy. No care no loyalty program paying into this system for over 30 years. Sick nuts and in American
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Best service
Every time we need to go to a doctor appointment blue cross blue shield is always there to cover all our health needs
Can’t sign in
Because the sign in button is greyed out, no matter what I type. What a wonderful company, I pay thousands of dollars and I can’t even access my info. I hate BCBS!!
Fitness benefit
It was fairly easy, moving through the submission process to submit a fitness reimbursement request. But it would be great to have an “upload document” option rather than only having the option to upload a photo
Says I don’t have a current policy but I do according to their website
App Seems useless, just go to their website if you need up to date information.
It has my old policies and it even lists the current one with an effective date of Jan 25 to Jan26, (under expired policies)
It has my old policies and it even lists the current one with an effective date of Jan 25 to Jan26, (under expired policies)
Fácil, rápido y comprensible
Es muy amigable y fácil de usar, rápido y confiable
Too difficult to find what you need
Can’t find services like urgent care and can’t find how much it will cost you.
Weight Loss help
I’m so glad that my plan offers the weight loss reimbursement for my Fitness Pal app! Thank you BCBS!
Where are my physical cards??
New plan as of 1/1/26 and no cards have arrived nor have I gotten to talk to anyone on the phone. Even the online chat bot didn’t respond!
Completely useless
The most basic App functions don’t work like using Face ID and completing account information. Have to use laptop and full website to accomplish anything.
Sent me an email I can’t sign in
I had An account several years ago. I don’t know the email I used, the phone I used was work phone so I do not have access to that any longer. NO WAY TO SEE WHAT THE EXPLANATION OF BENEFITS IS.
Totally dumb
Totally dumb
