Outdated Functionality
Please stop MFAing me if I'm using FaceID to authenticate. And if you're going to keep doing MFA, at least let us paste an OTP in.
Horrible Unusable App
They recently updated their app and website and it’s impossible to locate anywhere to upload requested documents. Customer service provides absolutely no assistance whatsoever in locating the items you need on their website unless you provide sensitive information over unsecured emails. I’ve sent multiple emails and called and it’s going nowhere. Horrible company and horrible app. They should be ashamed of themselves.
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Needs work
Doesn’t stay logged in.
Trash
Logs you out almost immediately so you can’t get anything done pulling data across apps.
Flex qualified items
We need to be able to scan items in a store to see if it is flex approved.
This App Sucks
There is no place to upload documentation.
Worse experience possible
Terrible customer service
Poor Experience
Flores Updated their website and app and did not transfer any login credentials to it. They will require users to register again to use the portal, but they haven’t sent registration emails to do so, yet they’re still sending emails requesting documentation of claims and threatening to report the claims to the IRS as taxable income if they don’t receive the documentation in 30 days but their website in inaccessible to provide the documentation. Very poor communication and a poor user experience.
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Great App
Using the application is great
Doesn’t work
Had a FloresHR account for a month now. It doesn’t show up on my app. Customer service couldn’t help. No way to get reimbursed.
You
Suck
Strike 2
This is the 2nd Flores app, and it’s no better than the original. I can’t login to the application using my credentials stored in Password. The error message says the credentials I entered don’t match their records, but those same credentials from Password work on the Flores 247, other auto filled. C’mon. Do better or don’t have an app. You embarrass yourselves.
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The absolute worst
These folks wouldn’t know how to run a lemonade stand, much less a service company in 2026. Their website is hot garbage, and the app is worse. Good luck if you’re forced to use these folks, as everyone is - nobody but clueless HR professionals would voluntarily deal with this company. Unless there are truly no other options out there for transit check and wellness benefit management? How is that possible? If that is true, I hope some modestly competent company comes along and eats these clowns’ lunch pronto.
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making it difficult to use the service
every time i use my card they are asking for additional documentation
Worst app ever
It kicks you out just trying to upload a photo, and you have to complete OTP every time you log in to the app, which is crazy even after it reads your face as a biometric. Come on now, you truly need to fix your app, NOT USER FRIENDLY!!!! And it only allows you to up load (1) photo for a claim !!! Please fix this! I the User sends an email with all the receipts needed, and the response back says to the user, saying please upload into the app! I am like this is bogus! I spend more time fouling with the app, than doing what I was asked to do by you, so this is why I am only giving you a (1) star review!! I wish I could give it (0)! Thanks for waiting my time.
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Needs work!!
My biggest issue with this app is that everytime I get out of the app to get something and almost immediately go back, it prompts me to login again. It’s a real pain!!
User experience
On mobile, I see that a claim is in green color with thumbs up but actual claim is denied, such confusion needs to be fixefy
The old one was better
This new app was obviously part of some DEI initiative and did not have competent professionals designing and building it. It crashes whenever you try to take a photo of a receipt. The back button takes you ALL the way back to where you don’t want to be. If I could give it a zero, I would.
Camera feature does not work in app.
Have to load receipts onto file and up load to app.
A broken healthcare system honestly
This is the one awesome thing I’m so happy to have access to is an FSA account but Flores makes it unbearable. You guys send me emails in the middle of the night, no responses when I upload documents. False approval emails are sent out. I had a bad feeling feeling about my last claim. So I held onto it for weeks. I uploaded the documents 3x. If I had a fax machine sure I’d fax it right on over but I’m managing my entire healthcare with a cell phone. My job doesn’t pay me enough for a computer or a fax machine sorry!
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