If you have other options avoid CloseKnit
The app is not compatible with iPad and barely works on iPhone. Stick with the browser version if you can manage it. Also if you’re just starting out looking for a doctor, avoid this company—they make it difficult to pay bills, send $35 copays to collections without notifying users first, the call center workers can’t answer simple questions and sometimes give bad information. They also say they’ll connect you to the office but actually can’t—or won’t. The way they act it’s entirely possible they’re trying to tank the chain of practices formerly known as AllCare. (There is only one AllCare in the area that answers the phone directly and I’d go there if my PCP at another location wasn’t so good.)
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LLillbet
Horrible app & company
My pcp was bought by CloseKnit, worst decision they’ve ever made. After I left the practice due to multiple failures by CloseKnit I had to download this app to pay my final bill and… there’s no way to pay in the app. Even though online it says you can pay in the app. How fitting. I had to call and pay my final bill and I will never go anywhere near a CloseKnit facility ever again.
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Mmwing13
Awful, just awful
The worst app in the history of apps. Impossible to navigate. As inconvenient as you could possibly make it.
Hhank_mardukas
Possibly the new worst app I’ve ever encountered.
It apparently erased all of my medical history in the data transfer my doctor office attempted.
It also wouldn’t save my attempts at adding it all back in.
And it seems like it finally delivered the doctor’s response to a message I sent about 3 weeks ago but I’m not sure as it won’t allow me to login or even provide me with the normal troubleshooting process steps like forgot username and or password.
It just repeatedly attempts the facial scan I authorized and resets to the home page even though there’s been no drastic changes in my appearance over the last few weeks since I used it last maybe 3-4 weeks ago.
It also wouldn’t save my attempts at adding it all back in.
And it seems like it finally delivered the doctor’s response to a message I sent about 3 weeks ago but I’m not sure as it won’t allow me to login or even provide me with the normal troubleshooting process steps like forgot username and or password.
It just repeatedly attempts the facial scan I authorized and resets to the home page even though there’s been no drastic changes in my appearance over the last few weeks since I used it last maybe 3-4 weeks ago.
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JWJake wyler
Nobody there when you need it
The app will not log in after the correct sign in is done, browser version will redirect you back to the app. All of this will happen when you’ll be sitting in the doctors office realizing you need a referral. If you end up winning and logging in the portal through the site, no worries, you are still screwed, chats are never monitored and if they are - people send you old documentation. I suggest calling this app “Isamyonethere” - this would be the better name for it.
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