Awful, just awful
The worst app in the history of apps. Impossible to navigate. As inconvenient as you could possibly make it.
Possibly the new worst app I’ve ever encountered.
It apparently erased all of my medical history in the data transfer my doctor office attempted.
It also wouldn’t save my attempts at adding it all back in.
And it seems like it finally delivered the doctor’s response to a message I sent about 3 weeks ago but I’m not sure as it won’t allow me to login or even provide me with the normal troubleshooting process steps like forgot username and or password.
It just repeatedly attempts the facial scan I authorized and resets to the home page even though there’s been no drastic changes in my appearance over the last few weeks since I used it last maybe 3-4 weeks ago.
It also wouldn’t save my attempts at adding it all back in.
And it seems like it finally delivered the doctor’s response to a message I sent about 3 weeks ago but I’m not sure as it won’t allow me to login or even provide me with the normal troubleshooting process steps like forgot username and or password.
It just repeatedly attempts the facial scan I authorized and resets to the home page even though there’s been no drastic changes in my appearance over the last few weeks since I used it last maybe 3-4 weeks ago.
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Nobody there when you need it
The app will not log in after the correct sign in is done, browser version will redirect you back to the app. All of this will happen when you’ll be sitting in the doctors office realizing you need a referral. If you end up winning and logging in the portal through the site, no worries, you are still screwed, chats are never monitored and if they are - people send you old documentation. I suggest calling this app “Isamyonethere” - this would be the better name for it.
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Not able to sign in
Waste of time
Update failed
The app forced an update today and now is non- functional. Cannot log in.
June 24 update
The update does not allow me to sign in. Thanks
Needs Face ID
When selecting a provider to make an appointment you scroll through dozens of folks - if you click for more info on a provider you can’t click back to your place. You’re taken to the top of the list. Also why is there no Face ID option? The only thing worse than this app is the service itself which deteriorate with each passing year.
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Poor app infrastructure- not user friendly
There should be a method to stay logged in instead of logging in process every time. There is always a glitch and I am told it’s getting resolve. My insurance is approved but the app can never verify it. Very hard to book and not user friendly
Horrible app
This company bought out where my pcp works. I love my pcp. I hate Close Knit. The app is awful. Nothing works as it should. I have called multiple times to get things fixed (like my insurance verified) and still issues are not resolved and keep me from being able to book in the app. I cannot call my office directly via phone - I just get connected to ppl from close knit who don’t work there. It is awful. This is an example of what is broken with the American healthcare system
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Poor function
The one thing I need this app to do is scheduled an appointment and it is too buggy to do that.
Good doctors. Garbage app
Whoever designed this system so that patient chats need to be filtered through multiple layers and doesn't automatically go to the doctor needs to be fired.
Even the doctors are complaining they don't immediately receive patient chats, because it's sitting in the inbox of some middleman medical personnel.
Even the doctors are complaining they don't immediately receive patient chats, because it's sitting in the inbox of some middleman medical personnel.
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Not ready for prime time
My past medical records do not appear in the app. When I open the app, I get a message saying that they cannot verify my insurance and to call the number on the screen. I call the number, they say the insurance is accepted, then put me on hold for 25 minutes before sending me to voicemail. The missing records and insurance issues are not resolved even after multiple calls. Do people actually pay to have this service as the portal to their practice? What a mistake.
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Great App. Great scheduling. Great Doctors. I’m very Impressed.
I’ve been using closeknit and this App for only a little over a week and I am thoroughly impressed. This is the future of Health Care. I was able to schedule an appointment with a great Doctor less than a week out. My appointment was right on time. The Doctor I scheduled with is probably the best Doctor I’ve seen in my life. He provided immediate referrals and I was seen by several specialists all within a week. All of my results and labs have been processed within 1-2 days with notes from the doctor. I can see all of the information, x rays, labs, health history all inside the App. I love it so far. I’m not sure how this has gotten any negative reviews. Maybe they upgraded the app recently? Grade A+ though from me. Thanks
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Awful company as a user
My doctor’s office recently joined CloseKnit. So far, the experience has been horrible. I love the doctors and don’t want to leave, but calling, messaging or doing pretty much anything other than scheduling an appointment online requires jumping through hoops. Unfortunately, I’ll be looking for providers that are not a part of CloseKnit. This isn’t a reflection of the amazing doctors, but it is a reflection of capitalism gone wrong. This app reflects that corporate greet. Thanks for ruining what was great care, CloseKnit!
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Waste of time
App does not work whatsoever. If you make your appointment it will fail to connect you to a video call. I was willing to understand technical difficulties but once the help desk number connected me to someone who couldn’t understand a word of English I gave up.
Fast and efficient.
I had a very positive experience.
Horrible Service
Providers do not show for appointments or for Urgent Care. Useless service if no one shows up.
You are seen quickly but you end up in technical nightmare
I was able to see an urgent care provider within 3 minutes. The provider went over my symptoms and background with me before providing writing a prescription. The prescription was an everyday simple medication not a controlled substance, but it never reached the pharmacy. The provider notes showed the medication with the correct prescription and pharmacy but 48 hours past it never arrived. Tech support and customer service is East Coast and closed on the weekends so forget about calling you’ll get a recording. The chat service just allows you to send a message to switch you receive a response… we are checking 5 hours later you reply to the message and they are still checking but will escalate the issue. I have used several online teleheath services and received my prescription in a matter of hours. Sadly this service is recommend by my insurance provider. Good luck to you if you try it.
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Response from developer
Thank you for bringing this to our attention. You shouldn’t have to wait that long to get a prescription and we completely understand your frustration. If you’re up for it, we would be grateful for the chance to connect further to make sure you have access to a provider and a Care Team to help make sure this doesn’t happen again. Please reach out to hello@closeknit.com.
Great care providers - meh app
I give the care I’ve received from the care team 5 stars. The app, however, has a lot to be desired and has caused a great deal of angst. The two ratings average out to a 3. Will still to CloseKnit because the providers are prompt and professional. Easy PCP experiences so far.
Response from developer
Thank you for the feedback! We are actively working on making updates to improve the app. We would be grateful if you could share your experience with us in more detail to investigate the issues you’ve faced. If you’re up for it, please contact us at hello@closeknit.com.
App is not functional
App is buggy and barely functional, can’t even sign in. The estimated price is also a lie, expect a bill many months after your visit no matter what the estimated price is.
