Password doesn’t work
Your mobile banking credentials will NOT work on this app!!
So happy I joined this bank!
The benefits are great plus the options you get to move money with ease, pay bills, do wire transfers, and get a Vibe pickup or delivery is fantastic
App
It would be five stars if we could turn our debit cards on and off through the app.
Avoid this bank
App is clunky, unreliable and customer service is unreachable/non-existent.
Removing account features
They completely eliminated the debit card cashback, no Zelle function as others noted, APY is no longer competitive with savings banks.. so naturally my usage of Primis is going to be much less now and it’s disappointing. They also never rewarded me for certain promotions they advertised.
And that app icon! Why does it still have that “upgrade” text on it, so unnecessary.
And that app icon! Why does it still have that “upgrade” text on it, so unnecessary.
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Unreliable
They have a poor history with maintaining technology, things are always down and very buggy. Due to an internal error they had on my account, I cannot access my own money for days and they have been very unwilling to help, despite admitting it’s their fault. Except only I, the customer, is paying a heavy price.
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Incredible Bank
This bank is the best !
Outstanding bank but no Zelle
Primis digital bank is outstanding. Customer service, ease of use, features. But one glaring whole is that they don’t have Zelle. They say it is coming and once it does I will update my review. Other than that one thing everything else has been amazing.
Vast improvement
The new app is clean and functional. Developer has also listened to feedback and the app now shows the interest rate.
Mobile deposits never worked for me in the old app, time will tell in this one. Looks good though.
Mobile deposits never worked for me in the old app, time will tell in this one. Looks good though.
Cannot lock unlock debit card within app
This app does not support lock/unlock debit card functionality.
Better than the website
Pretty straightforward to use
Latest update breaks account info tab
Latest update has broken the accounts info tab for both checking and savings account views. Website shows this information but app does not.
4.35% APY? uh yes please
and their phone support is stellar
<3
<3
Mobile Deposit
Very clunky mobile depositing checks. Most banks you sign check take a pic of both sides enter amount and you’re done. Primis makes you check a half dozen boxes, requires you to manually take the pics, and very often you have to retake a pic. Camera should take pics automatically as that’s state of the art. If you happen to be a Jr, you will likely encounter difficulties. You need to make this thing more user friendly if you want mobile deposits.
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Savings
Digital is great and receiving interest is the best.
Still does not work on iPad
March 19, 2025 update still not working properly on an iPad with a keyboard. The app does not change to landscape mode making it nearly impossible to use on iPad if you have a keyboard. Horrible software design….. this is an easy fix that Primis refuses to implement.
Pretty lacking, but improved
Updating review: dropping a star after finding that there’s no wire transfer function anymore, have to call it in which is a major hassle. Can’t transfer to/from banks that aren’t supported by Plaid. Also how long are they going to keep the “upgrade” badge on the icon? Whose idea was that? Looks amateurish, mildly annoying. I thought it would be there for a week maybe but it’s been months now.
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New interface is pretty generic, looks like they slapped a basic bank template together and added a logo and color (looks like some of my other small banks). Accounts page forces a weekly spending widget that I can’t get rid of. I like the spending overview but why the awkward quarter grid box? Can’t ungroup the accounts, they are forced into a useless group.
The best update is the new funds transfer interface which is a lot better than before. The new alerts feature is nice though it only allows for texts/emails not push notifications.
It looks like APY is now displayed again on the accounts so we can stop complaining about that!
The font on the transactions pages are wayy too big + large gaps at top of list and inefficient use of space so only 6 or 7 can be viewed at a time. Whenever I swipe out of the app the whole thing reloads and resets back to the home page which is really annoying. And why use a menu tab just for contacting?
It does seem faster currently might just be due to everyone being locked out right now.
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New interface is pretty generic, looks like they slapped a basic bank template together and added a logo and color (looks like some of my other small banks). Accounts page forces a weekly spending widget that I can’t get rid of. I like the spending overview but why the awkward quarter grid box? Can’t ungroup the accounts, they are forced into a useless group.
The best update is the new funds transfer interface which is a lot better than before. The new alerts feature is nice though it only allows for texts/emails not push notifications.
It looks like APY is now displayed again on the accounts so we can stop complaining about that!
The font on the transactions pages are wayy too big + large gaps at top of list and inefficient use of space so only 6 or 7 can be viewed at a time. Whenever I swipe out of the app the whole thing reloads and resets back to the home page which is really annoying. And why use a menu tab just for contacting?
It does seem faster currently might just be due to everyone being locked out right now.
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More modern
Definitely better looking than the old version, but still lacking in many areas. For example why are there no push notifications when you get a deposit to your account? No Zelle integration but that’s supposed to be coming. No wire transfer functionality, you have to call them. Simple things like being able to copy your routing/account number are missing. I am glad they finally have plaid integration.
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More modern
Definitely better looking than the old version but still lacking in many areas. For example why are there no push notifications when you get a deposit to your account?
Again a new update that is broken on iPad
Once again, the latest update does not switch to landscape mode on an iPad when using a keyboard. This makes this app totally worthless on iPad. The absolute worst kind of software. Primis has NO software quality control, no device testing prior to release and no clue what they are pushing out to their customers. A total disgrace…one of the worst financial apps out there… -5 star rating if I could give it.
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